From £32.94 per hour
Additional pricing structure for 30 minute and 45 minute visits on both weekdays and weekends
Radfield Home Care Guildford & Woking has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Radfield Home Care Guildford & Woking has 13 reviews.
Review from Gill R (Daughter of Client) published on 9 October 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you very much for your kind feedback. We are happy we were able to get the care in place quickly. It's also really good to hear that the staff conduct themselves in a professional manner. We will pass on your feedback to the team. Best wishes.
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Review from Michael B (Client) published on 26 September 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you so much for the kind feedback. We will of course ensure that these current high standards remain consistent for you. We will of course pass your kind words on to our team. Thank you again, and best wishes.
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Review from M B (Wife of Client) published on 10 September 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you very much for your kind feedback. We were very pleased the service so far has been a good experience. We do pay keen attention to how all of our clients feel throughout the process of receiving care, so it's really good to hear how kind our staff have been. We will of course be passing on your feedback to the team. Best wishes.
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Review from V F (Daughter of Client) published on 31 May 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you for your feedback. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which elevates pressure on families we support. It's also great to know that the care and support provided is at a high standard, of course, if there's anything we can improve upon in that respect, please do let us know. Best wishes.
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Review from Rachel D (Niece of Client) published on 24 May 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you very much for your kind review. It is always so rewarding for us to know that we have done well and your aunt is being well looked after. It's great to hear that the level of customer service and organisation within the team is at a high level. We will of course pass this on to the team, who I know will be very proud. Best wishes.
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Review from T C (Daughter of Client) published on 7 May 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you very much for your kind feedback. We were very pleased we were able to respond quickly to ensure your father could return home. It's fantastic to hear that the level of professionalism within the team is high as well. We will of course be passing on your feedback to the team. Best wishes.
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Review from J F (Wife of Client) published on 7 May 2024
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Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking
Thank you so much for the feedback. It's really important to know where any areas that can be improved upon are shared with us. With the change in ownership and management recently, I'm extremely happy that those improvements have been noticed. We will of course ensure that these current high standards are consistent. Thank you again, and best wishes.
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Review from R T (Daughter of Client) published on 8 March 2024
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Many thanks for your kind review. We believe in hiring the best care professionals in the market and ensure they are highly trained and well-supported. We are comforted knowing we were there to support you and your family when your dad needed us.
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Review from C J (Wife of Client) published on 28 September 2023
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Many thanks for the positive review. Our team thoroughly enjoys providing your care. They especially enjoy the banter and always leave on a positive note. Thanks for providing the laughs!
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Review from I B (Nephew of Client) published on 16 August 2023
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Thank you for the positive feedback. Our care team really enjoys their time with your aunt who is such a character with her stories of wild adventures abroad and love for languages. It is such a pleasure providing care for her.
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Review from Sheila L (Client) published on 14 June 2023
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Many thanks for the positive feedback, Sheila. Our team thoroughly enjoy their time with you and always look forward to the interesting and topical discussions.
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Review from A M (Son of Client) published on 20 April 2023
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Many thanks for the positive review. It is great to see how well your dad is doing and enjoys the care provided by our team.
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Review from Keith M (Husband of Client) published on 23 February 2023
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Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking
Many thanks for the positive feedback Keith. The carer thoroughly enjoys caring for your wife and I am thrilled her support is making a difference to both of you.
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The Review Score of 9.9 (9.930) out of 10 for Radfield Home Care Guildford & Woking is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Radfield Home Care Guildford & Woking is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radfield Home Care Guildford & Woking is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Owner & Director
Joined: 2024
At Radfield Home Care Guildford & Woking, we believe in delivering top-tier service standards led by experts who embody our core values. Leading our team is Richard, a veteran care manager with a wealth of experience and qualifications in health and social care management and leadership.
Richard’s career path is a testament to his passion for improving lives. He spent a decade managing businesses in the recruitment industry, gaining invaluable commerce and people skills. Yet, he always felt a call towards a more service-driven sector to create direct positive impacts. He said:
“I always knew that I wanted to move into a more service-driven sector and role, where my input would have a positive impact directly on people’s lives.”
Having tasted the reward of direct caring, Richard developed a desire to shape home care services. His vision led him to establish a Radfield Home Care in his local community in Camberley. After successfully establishing and growing his local service, he branched out with an office providing for the Guildford & Woking area. He said:
“As a registered care manager, I developed a true passion to want to open my own home care business in my local community – providing high-quality person-centred care and support services and offering exceptional employment and career opportunities.”
Job Title: Community Engagement Manager
Joined: 2024
Mike is the community engagement manager for Radfield Home Care Guildford & Woking, who maintains Radfield’s key relationships in the community.
Having joined Radfield in December 2023 as a care professional following a long career in dentistry, Mike is a dedicated member of the health care sector. In his own words, Mike describes his 20 years of fantastic experience:
“I was a clinical dentist from 1994 to 2011, graduating from the University of Colorado and the University of Michigan. I had my own practice from 1995 to 2004 in Colorado, USA. I have owned 3 businesses and marketed with brand awareness; Boniface Orthodontic Laboratory, The peak centre for advanced dental care and The fresh breath centre of Colorado. I moved into domiciliary care in Fleet, Hampshire between 2014 – 2016 and was the senior carer at The Meath Epilepsy Trust, Godalming 2020 – 2023. Working on a unit of 11 residents with multiple physical disabilities and neurodiverse conditions, all of which had epilepsy.
My background has been diverse and this in itself leads to an adaptability to new ventures and a changing landscape. I have already marketed, networked and branded in the dental sector. I have always been in a caring job from dentistry through being in the funeral and grief arena to the care sector itself. My natural ability is to care and to be with people creating bonds and relationships so a community engagement role is a perfect match for my personality.
As I have aged and gotten older I want to give back and do something that is meaningful and has purpose. What better job is there than to be involved in a company whose mission is to provide superlative private care to the elderly? My experience is in care, compassion and empathy. My values are honesty, being authentic and generous. These coupled together provides me a framework to network and brand with confidence and belief that I can help grow our territory and provide an outstanding service to existing and new clients. My qualifications include Doctor of Dental Surgery, Level 2 in elderly care, Level 2 in Dementia and an adult Care Certificate.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Guildford & Woking to verify any information. View our terms and conditions. Radfield Home Care Guildford & Woking has a Platinum Service – more info.