Radfield Home Care Guildford & Woking

105 High Street, Godalming GU7 1AQ
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9.9 13 Reviews
  • Radfield Home Care Guildford & Woking, Godalming
Radfield Home Care Guildford & Woking, based in Guildford, is renowned for delivering award-winning care services. They provide diverse services including social companionship, culinary support, pharmaceutical assistance, live-in care and individualised personal care.

All care services are crafted around a bespoke care plan for each individual, focusing on their specific needs. Radfield’s Care Professionals ensure that all clients receive respectful and dignified care, tailored to their unique circumstances.

As a 2024 Top 20 Care group on homecare.co.uk and the recipient of the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels due to their exceptional Care Professionals. The team’s commitment, warmth, and community spirit set them apart.

Care Provided by Radfield Home Care Guildford & Woking

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Gordon (Director)

Funding & Fees Guide for Radfield Home Care Guildford & Woking

  • Prices
  • From £32.94 per hour


  • Additional pricing structure for 30 minute and 45 minute visits on both weekdays and weekends


Radfield Home Care Guildford & Woking Reviews (13)

9.9

Radfield Home Care Guildford & Woking has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Radfield Home Care Guildford & Woking has 13 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care was able to put in place assistance for my parents at relatively short notice and have been able to adjust the original plan to suit their needs. The carers are very professional and amenable. Basic care is undertaken alongside other cleaning, tidying, and chatting as time allows.
We
have been very impressed with the service offered.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We are happy we were able to get the care in place quickly. It's also really good to hear that the staff conduct themselves in a professional manner. We will pass on your feedback to the team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My carer is wonderful, very efficient and a delight to have helping me, everything required is done expertly and quickly - marvellous! My carer is truly a carer, bathing done sensitively and cheerfully.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the kind feedback. We will of course ensure that these current high standards remain consistent for you. We will of course pass your kind words on to our team. Thank you again, and best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I found the whole experience very good. The thoughtfulness found everybody extremely kind and helpful. Couldn't have wished for better.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased the service so far has been a good experience. We do pay keen attention to how all of our clients feel throughout the process of receiving care, so it's really good to hear how kind our staff have been. We will of course be passing on your feedback to the team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry, through to my dad's care package being put in place, two members of staff in particular have consistently been caring and prompt in responding to any concerns.
I was impressed with how quickly they were able to provide care, where other agencies weren’t able to help.
I live
overseas, so the live Radfield app that I am able to log into, showing who has been to see my dad and what care he receives has been more than helpful.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your feedback. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which elevates pressure on families we support. It's also great to know that the care and support provided is at a high standard, of course, if there's anything we can improve upon in that respect, please do let us know. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and communication with the staff. They have a very good understanding of my aunt, which is very important to me. Always easy to talk to the staff if there is a change of plan. I have total peace of mind knowing that my aunt is having continued support and help if she needs it.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind review. It is always so rewarding for us to know that we have done well and your aunt is being well looked after. It's great to hear that the level of customer service and organisation within the team is at a high level. We will of course pass this on to the team, who I know will be very proud. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Radfield Care has been great in establishing care at home for my frail father. They have been professional in setting up the service and flexible and compassionate when he was admitted to the hospital, rearranging rotas to support his discharge from the hospital.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased we were able to respond quickly to ensure your father could return home. It's fantastic to hear that the level of professionalism within the team is high as well. We will of course be passing on your feedback to the team. Best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

My husband came home from the hospital in November 2023 and Radfield Home Care has been providing care 3 times a day for him, we had a few minor problems to start with but these were quickly sorted out and since then everything has run smoothly the carers are kind and are respectful when attending to
his needs. I feel confident with all the carers that Radfield have sent to us and I’m pleased that I chose them to look after him.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the feedback. It's really important to know where any areas that can be improved upon are shared with us. With the change in ownership and management recently, I'm extremely happy that those improvements have been noticed. We will of course ensure that these current high standards are consistent. Thank you again, and best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Choosing reliable carers to come into your home and care for a loved one is a daunting challenge, often at a time of severe stress and worry. No such problems with Radfield. They were truly exceptional in caring for my 82-year-old deaf father with advanced Alzheimer's Disease, who was entirely bedbound
when he came home to us following a short stay in hospital. Their team of carers is small enough to ensure continuity of care, but large enough to cope with urgent requests. Hands-on management, led by the owner/director who always replied to my messages whatever the time of day. Regular professional personal carers, who took an interest in my father and showed him much empathy, which was lovely to see even when his condition unexpectedly deteriorated to end of life. Special thanks to one carer in particular, who was simply amazing from making my father giggle like an old friend to easing his pain with massage. Radfield are worth every penny and highly recommended.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for your kind review. We believe in hiring the best care professionals in the market and ensure they are highly trained and well-supported. We are comforted knowing we were there to support you and your family when your dad needed us.


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Overall Experience  Overall Experience 5.0 out of 5

Our carer always arrives on time and has a smile. We had a few days' break away and I struggled a bit with showering my husband so emailed for help on our return which was not a normal day for us. This was accommodated.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive review. Our team thoroughly enjoys providing your care. They especially enjoy the banter and always leave on a positive note. Thanks for providing the laughs!


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Overall Experience  Overall Experience 5.0 out of 5

A very caring and personal service. I had been looking for a suitable home care solution for my aunt and when I saw that Radfield Home Care was local to her I popped into their office. The Radfield team were very accommodating and immediately put me at ease on what is a difficult decision. Very quickly
a simple care plan was put in place that suited my aunt very well. However, not long after this her needs changed and I was so thankful to have Radfield Home Care literally come to the rescue. Not only did they step in when things were challenging but they took care of arrangements and provided a robust care plan in very short order that has enabled my aunt to remain at home, safe and happy. The carers I have met have been nice, professional, and treat my aunt with respect. I use the care planning app to check on things and it works well providing plenty of detail. I recommend Radfield Home Care Guildford and Godalming.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Thank you for the positive feedback. Our care team really enjoys their time with your aunt who is such a character with her stories of wild adventures abroad and love for languages. It is such a pleasure providing care for her.


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Overall Experience  Overall Experience 5.0 out of 5

My carer is a very pleasant person to have around; they are energetic, helpful, use initiative, tackle tasks without being asked, and can converse intelligently on (so far!) any topic I broach. They are adaptable and flexible. I could not ask for better support during my (hopefully limited) time of
need. The care plan, drawn up together with my carer’s supervisor, is appropriate and sensible. The plan has been tweaked during the past week and seems set to deliver what I need, when I need it. My very supportive family is also happy with the outcome.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive feedback, Sheila. Our team thoroughly enjoy their time with you and always look forward to the interesting and topical discussions.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and professional service. Radfield have provided excellent care for my father and have been flexible and proactive. The plan we set up for his home care has been followed exactly how we intended. Also, my dad has developed a rapport with the carers and enjoys their visits.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive review. It is great to see how well your dad is doing and enjoys the care provided by our team.


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Overall Experience  Overall Experience 5.0 out of 5

The manager has provided an enormous amount of caring assistance for my wife and given me advice and support in what has been an entirely new experience, for which I was not prepared.
Your service is much appreciated.

Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive feedback Keith. The carer thoroughly enjoys caring for your wife and I am thrilled her support is making a difference to both of you.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Radfield Home Care Guildford & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Radfield Home Care Guildford & Woking is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Guildford & Woking is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Richard

Richard Gordon

Job Title: Owner & Director

Joined: 2024

At Radfield Home Care Guildford & Woking, we believe in delivering top-tier service standards led by experts who embody our core values. Leading our team is Richard, a veteran care manager with a wealth of experience and qualifications in health and social care management and leadership.


Richard’s career path is a testament to his passion for improving lives. He spent a decade managing businesses in the recruitment industry, gaining invaluable commerce and people skills. Yet, he always felt a call towards a more service-driven sector to create direct positive impacts. He said:


“I always knew that I wanted to move into a more service-driven sector and role, where my input would have a positive impact directly on people’s lives.”


Having tasted the reward of direct caring, Richard developed a desire to shape home care services. His vision led him to establish a Radfield Home Care in his local community in Camberley. After successfully establishing and growing his local service, he branched out with an office providing for the Guildford & Woking area. He said:


“As a registered care manager, I developed a true passion to want to open my own home care business in my local community – providing high-quality person-centred care and support services and offering exceptional employment and career opportunities.”


Mike

Mike Boniface

Job Title: Community Engagement Manager

Joined: 2024

Mike is the community engagement manager for Radfield Home Care Guildford & Woking, who maintains Radfield’s key relationships in the community.


Having joined Radfield in December 2023 as a care professional following a long career in dentistry, Mike is a dedicated member of the health care sector. In his own words, Mike describes his 20 years of fantastic experience:


“I was a clinical dentist from 1994 to 2011, graduating from the University of Colorado and the University of Michigan. I had my own practice from 1995 to 2004 in Colorado, USA. I have owned 3 businesses and marketed with brand awareness; Boniface Orthodontic Laboratory, The peak centre for advanced dental care and The fresh breath centre of Colorado. I moved into domiciliary care in Fleet, Hampshire between 2014 – 2016 and was the senior carer at The Meath Epilepsy Trust, Godalming 2020 – 2023. Working on a unit of 11 residents with multiple physical disabilities and neurodiverse conditions, all of which had epilepsy.


My background has been diverse and this in itself leads to an adaptability to new ventures and a changing landscape. I have already marketed, networked and branded in the dental sector. I have always been in a caring job from dentistry through being in the funeral and grief arena to the care sector itself. My natural ability is to care and to be with people creating bonds and relationships so a community engagement role is a perfect match for my personality.


As I have aged and gotten older I want to give back and do something that is meaningful and has purpose. What better job is there than to be involved in a company whose mission is to provide superlative private care to the elderly? My experience is in care, compassion and empathy. My values are honesty, being authentic and generous. These coupled together provides me a framework to network and brand with confidence and belief that I can help grow our territory and provide an outstanding service to existing and new clients. My qualifications include Doctor of Dental Surgery, Level 2 in elderly care, Level 2 in Dementia and an adult Care Certificate.”


Frequently Asked Questions about Radfield Home Care Guildford & Woking

What Type of Services does Radfield Home Care Guildford & Woking offer?

Radfield Home Care Guildford & Woking offers Home Care.

How many Carers does Radfield Home Care Guildford & Woking employ?

Radfield Home Care Guildford & Woking employs 7 carers.