Starry Care Peterborough

1 Milnyard Square, Orton Southgate, Peterborough PE2 6GX
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9.1 5 Reviews
  • Starry Care Peterborough, Peterborough
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Care Provided by Starry Care Peterborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Starry Care UK Ltd
  • Person in charge
  • Benjamin Alegba (Manager)
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Starry Care Peterborough Reviews (5)

9.1

Starry Care Peterborough has a Review Score of 9.1 (9.107) out of 10, based on 5 reviews in the last 2 years. Over all time Starry Care Peterborough has 5 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 0
  • 0

Date Published

5
0
3
5
0

Review from E S (Sister of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my sister have found Starry Care to be a good care company with caring and compassionate staff who are willing to go the extra mile at times, if there are any issues the management fix them effectively and promptly, I would recommend this care company.

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Review from D C (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and happy which is most important for us as a family. Each of Mum's carers do the job well, treat Mum as an adult and leave the flat tidy after their visit. There is still a problem with hand over to new carers, the last one was given the incorrect door code and the lady from the
office who called me tried to blame my mum and then said she was angry which was untrue, all of us struggle to understand what this lady says most of the time making it even harder for mum at 91. The manager is extremely helpful and goes out of his way to assist with anything. Overall very well done.

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Review from B R (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great management and care staff, very punctual and nothing is too much trouble. Fantastic service. Management have been very flexible in returning a care package as Dad has been in and out of hospital, cannot fault this.

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Review from Karen K (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers all provide a wonderful service, and all come in happy and have a lot of interaction with us. Nothing is ever too much trouble for them, and my mum always looks forward to the visits. They all have a lot of respect towards Mum and always ask her if she is ok and if there is anything else
that she needs, and on each visit, they always make sure she is comfortable.

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Review from Christopher B (Partner of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, very good overall care provided.
The carers are always very friendly and knowledgeable and are very helpful and always helpful and on time
Well done!
I would wholeheartedly recommend them.

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Current Review Score: 9.1 (9.107)

Overview of Review Score

The Review Score of 9.1 (9.107) out of 10 for Starry Care Peterborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for Starry Care Peterborough is calculated as follows: ( (17 Excellents x 5) + (11 Goods x 4) ) ÷ 28 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Starry Care Peterborough is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Starry Care Peterborough

What Type of Services does Starry Care Peterborough offer?

Starry Care Peterborough offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Starry Care Peterborough to verify any information. View our terms and conditions. Starry Care Peterborough has a Basic Service – more info.