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We provide bespoke rates depending on your needs and requirements, please contact us to discuss further.
We also support care funded by Portsmouth City Council (Local Authority)
Trustmark Care has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Trustmark Care has 2 reviews.
Review from Elaine B (Daughter of Client) published on 9 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Darren Bradshaw, Registered Manager at Trustmark Care
Thank you so much for your heartfelt review! We're truly honoured to have had such a positive impact on your parents' lives. They were one of our First Clients in 2022. Providing compassionate, high-quality care is at the core of everything we do, and it's wonderful to hear that our team has made a meaningful difference. We're especially proud of our carers for their dedication, professionalism, and kindness. Your kind words mean the world to us, and we'll make sure to share them with the entire team. Thank you for trusting Trustmark Care - it's a privilege to support your family!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brian L (Husband of Client) published on 4 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Darren Bradshaw, Registered Manager at Trustmark Care
Glad to hear the service is working well for you both. We strive to provide clear and honest open communication and always accommodate varying needs of our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.4 (8.409) out of 10 for Trustmark Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Trustmark Care is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Trustmark Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2024
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trustmark Care to verify any information. View our terms and conditions. Trustmark Care has a Basic Service – more info.
