CareMate Group

Suite S08C Pure Offices, Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.6 6 Reviews
  • CareMate Group, Gloucester
CareMate Group is an experienced provider of Domiciliary Care Service with an extraordinary team of talented and dedicated professional carers. The care service provided is tailored to meet the individual needs of clients, ranging from companionship, meal preparation, medication reminder, shopping, running errands, personal care, respite cover, 24 hour live-in-care, and much more. There is real commitment to ensuring all care is person-centred, the team promote independence, empowering the individual to live independently in their own homes whilst upholding their dignity and self-respect. The service provided is one of great flexibility and can be adapted according to the needs of clients on a short-term or long-term basis.

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Care Provided by CareMate Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CareMate Group Ltd
  • Person in charge
  • Paul Gunzo (Registered Manager)
  • Admission Criteria
    • We only accept clients aged 18 and above.

Funding & Fees Guide for CareMate Group

  • Prices

  • From £22.50/hour, fees may vary depending on travel distances or times required.
    For Live-in-Care and Night Care please contact the office.

  • Our care and support are bespoke to the individual seeking care, so the fee will be based on an obligation-free consultation. Please contact us to learn more about the service we provide.

CareMate Group Reviews (6)

9.6

CareMate Group has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time CareMate Group has 6 reviews.

Overall Experience

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Review from Katrina O (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareMate has provided a live-in carer to support the care needs of my father for the past 18 months. Professional care from both carer and CareMate all the way through to meet dad's changing care needs with his Alzheimers. Dad was treated with dignity and empathy, the carer built up a great rapport
with Dad so during the last few months of his life when his communication was limited she understood him and was tuned in to his needs and his humour. The carer was very sensitive to my mum allowing her to be involved with dad's care if and when she wanted to. The carer was hard working, honest and reliable and built up a good relationship with the whole family, nothing was too much for her. Although very sad that Dad has now passed on we as a family are so grateful that CareMate allowed Dad to stay at home with Mum, he lived well with his advanced Alzheimers enjoying going out most days until unable and he peacefully slipped away at home with Mum holding his hand. Would highly recommend CareMate.

Reply from Verester Gunzo, Owner/NI at CareMate Group

Thank you so much for sharing your heartfelt experience. We are truly grateful for your kind words and are deeply honoured that CareMate was able to support your father and the family during such a challenging time. It's wonderful to hear that our carer was able to build such a meaningful connection with Martyn and that she provided the dignity, empathy, and care that he deserved. We're glad to have played a part in helping your father stay at home with Hazel and live well in his final months. Your recommendation means a lot to us, and we wish your family peace and comfort in the days ahead.


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Review from Julia C (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had Alzheimer's and sadly recently died. We had a live in carer with Caremate for 18 months. Seeing a slow decline for someone you love is such a hard experience. Without the help of Caremate this period would have been so much more difficult. We had loving support at home and also at the
end of the phone. After a spell in hospital we thought it would be impossible for Dad to return home, Caremate made it possible. I am extremely grateful to them all.

Reply from Verester Gunzo, Owner/NI at CareMate Group

Thank you, we truly appreciate you sharing your experience. It means so much to hear that CareMate was able to provide the support you needed during such a difficult time. We're grateful to have been part of your journey and to have helped make it possible for your dad to return home after his hospital stay. Your kind words are deeply appreciated, and we are honoured to have been able to help your family during such a challenging period. Wishing you comfort and strength in the days ahead.


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Review from C C (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been wonderful having care from CareMate for our Mum. They have been so accommodating with whatever needs she has, and also with managing her house, which isn't always easy!
Her meals and personal care, exercise and medication are all taken care of. We know we can rely on caring and friendly
attention in every task that is carried out. Plus, the record-keeping is excellent, so that we and the management team can check what has been happening in Mum's daily life. I definitely recommend CareMate and I am confident we shall continue to engage their support for Mum.

Reply from Verester Gunzo, Owner/NI at CareMate Group

Thank you for taking the time to review our services and for your heartwarming review. It is such a pleasure to care for Mum, always cheerful and looks out for her carer too. We are pleased to hear that we have been able to deliver the best care and support to Mum. Thank you for your recommendation of our Services!


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Review from N B (Son of Client) published on 6 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently high-quality professional care with compassion for my 92-year-old mother. Adaptable, with good attention to detail concerning nutrition, medication, liaising with other service providers, and formal documentation. Always cheerful and friendly towards family members, with reliable and timely
communication. Carer even prepared to go out of her way, giving a lift on a day off to enable a dental visit. Excellent experienced level of service. Highly recommended.

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Review from C D (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was for my eighty-three year old mum who had Alzheimer's. The care was at a high standard, giving my family reassurance and peace of mind. Personal care, companionship and friendship all at a high standard. Mum's personal care and emotional care came first day and night. Mum was happy, felt safe
and cared for, right to when she passed.

Reply from Verester Gunzo, Owner/NI at CareMate Group

Thank you sincerely for your very kind feedback. We are so pleased that our services supported Mum in the way you hoped until she passed. It was a privilege to support her, and she is dearly missed.


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Review from Nichola S (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer/owner looked after my mother for three years giving 24/7 professional, caring, compassionate care. She became my late mother's friend to the end. We always felt that my late mother was safe in her care. Her verbal communication and daily care logs kept us completely informed of my mother's
condition in real-time. The planning of meals, medication and daily activities was well-organised for my mother's personal needs. The best summary would be 'care with dignity'.

Reply from Verester Gunzo, Owner/NI at CareMate Group

Thank you for taking the time to review our services and for your excellent review. It was a pleasure to care for Mum, and we are pleased to hear that we have been able to deliver the best service. We are always here to help!


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for CareMate Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CareMate Group is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareMate Group is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about CareMate Group

What Type of Services does CareMate Group offer?

CareMate Group offers Home Care.

How many Carers does CareMate Group employ?

CareMate Group employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareMate Group to verify any information. View our terms and conditions. CareMate Group has an Enhanced Service – more info.