Caremark Northampton

Unit 509, K G House Kingsfield Way, Northampton NN5 7QS
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9.9 41 Reviews
  • Caremark Northampton, Northampton
Caremark Northampton is a local home care company, providing care and support to adults to promote independence in their own homes throughout Northampton.

They can offer you a tailor-made package of care allowing you to remain as independent as possible, these are some of the key areas they can support you with:

- Companionship
- Personal care
- Shopping
- Meal preparation
- Medication support
- Domestic duties
- Live-in care (their speciality! One-on-one support with tailor-made packages of care)
- Social activities
- Respite care

Examples of conditions they can support you with:

- Physical health concerns
- Complex care such as epilepsy, feeding tubes, stoma care, asthma, COPD, diabetes, oxygen support
- Physical disabilities (short and long-term conditions)
- Long COVID-19
- Dementia care (for any type of dementia)
- Neurological care (strokes, Huntington’s disease, Parkinson’s disease, Multiple Sclerosis, motor neurone disease)
- Sensory impairments, autism, ADHD
- Palliative care/end-of-life care (they will be there for you)
- Mental health care (they can offer support for any condition, including eating disorders, anxiety, bipolar affective disorder, schizophrenia, learning disabilities and substance misuse)

The highly trained carers are trained in their training academy and are supported through their development to ensure you get the best possible care.

Contact the team today so they can support you, in your own home, today!

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Care Provided by Caremark Northampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Taylor-Jackson (Care Manager)

Funding & Fees Guide for Caremark Northampton

  • Prices

  • Mon - Sun - £30.80 per hour for an hourly visit.
    Mon - Sun - £26.40 for a 45 minute visit.
    Mon - Sun - £18.70 for a half an hour visit.

Caremark Northampton Reviews (41)

Total of 41, showing 21-40
9.9

Caremark Northampton has a Review Score of 9.9 (9.932) out of 10, based on 37 reviews in the last 2 years. Over all time Caremark Northampton has 41 reviews.

Overall Experience

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Review from Valerie F (Daughter of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is satisfied with carers and generally happy with the staff. Carers are only here for short periods of time but on the whole, their service is good and generally happy to do what is asked of them.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you for your feedback. We're glad your mum is satisfied with our carers and staff. We appreciate your comments and are happy to hear our service meets your expectations. Thank you for choosing us.


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Review from Tony S (Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark delivers a thoroughly professional service, ongoing from their very first visit to our home. They are always on time, which is greatly appreciated. I have every confidence in them and would not hesitate to refer their service to others in my situation.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thanks for your lovely feedback. We always aspire to give the best service to all our clients.


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Review from F B (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank enough for the professional and caring way Caremark has helped implement a consistent and caring wash routine for my mother at a time when she had become very poorly. It was easy to set up and have every confidence in them.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you so much for your kind words and for taking the time to share your experience with us.


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Review from M H (Husband of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers we have coming to us are so considerate and helpful it is a pleasure to have them in our house. They are cheerful and considerate of my wife's needs arriving punctually and are extremely efficient in all we ask of them.

Reply from Prab Bawa, Managing Director at Caremark Northampton

We are incredibly grateful for your review! It's heartening to hear that our carers are making such a positive impact on your daily lives.


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Review from Lorraine C (Niece of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been very understanding in a situation I had with my aunt, who is 95 years of age. She was in and out of the hospital etc, and Caremark arranged care for her and was very understanding when she was returned to the hospital. They sorted out the type of care that was needed, the amount of
carers, and when I wanted them to attend to my aunt. They were always there at the end of the telephone to give advice. I would recommend them that is why I have a 5-star rating.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you so much for taking the time to leave this wonderful review. We're deeply touched to hear about your positive experience with us, especially under the circumstances with your aunt. It's our highest priority to provide understanding, tailored care, and support not just to our clients, but to their families as well. Your recommendation means the world to us. Should you need any more advice or assistance in the future, please know we're just a phone call away. Thank you for trusting us with your aunt's care and for the 5-star rating


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Review from M K (Sister of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark began providing support for my relative at the end of January 2024. I contacted them after reading their very positive reviews and reports of other families' satisfaction with the care provided for their family members. One of the carers has been so kind and positive, professional and patient
with my relative who can be challenging at times. The manager and staff are very easy to contact and have been very supportive. I’m very glad that Caremark has provided care and I’d be happy to recommend them.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you for your kind words and recommendation. Your feedback is greatly appreciated by our team. Regards Caremark Northampton


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Review from Ann-Marie M (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Caremark enough for their professionalism; warm, caring and compassionate attitude during my mother’s last months of her life. You provided my mum with the space to fulfil her wishes, achieving the things she wanted to do. In the process putting a HUGE smile on her face and mine. In my
grief, I am able to hold onto those memories of my mother’s happy moments with her carers. Thank you everyone!

Reply from Prab Bawa, Managing Director at Caremark Northampton

Dear Ann-Marie,
Thank you so much for taking the time to share your experience with Caremark Northampton. We are deeply touched by your kind words and immensely grateful for the opportunity to have been a part of your mother's journey.


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Review from Renee H (Sister of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been brilliant from the start, it has been a year now and my sister is very happy with all that they do. Communication is always excellent and they deal with any concerns in a speedy efficient manner. My sister has dementia so she can be quite challenging but the carers always rise to
the challenge. Would highly recommend them

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Review from Andrea S (Wife of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark had been recommended to me as a very professional and flexible caring company. We were really impressed by how quickly they came out to assess our needs and how quickly the care package was set up. Caremark makes a point of allocating you a carer who is a really good fit for your needs and
personality.


My husband recently had a very serious MS flare up and as I am still recovering from surgery and radiotherapy, I was really struggling to care for him, as well as myself and our home. A male carer came to help for one hour in the late evening for a week to help my husband to bed and to do any household chores which needed doing. We found him to be a lovely, gentle man who was always friendly and courteous. He was a great help to us.


Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you for your kind words. We're thrilled to have been able to support you and your husband during this time. Your feedback about our caring and helpful team is much appreciated. If you need anything else, we're always here to help.


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Review from Ronald H (Son of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my mother from another provider who were dreadful to the point of being hazardous. I was recommended Caremark by a friend. They took over mother's care and things have improved immeasurably. Carers are thorough and spend time conversing with mother. Mother's demeanour has improved as
a result and I am much relieved of the worry about the other provider's short comings.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you so much for your feedback. We are glad that we could bring a positive difference.


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Review from Anthony M (Son of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is a residential care nurse with many years of experience in the needs of the elderly and less mobile people. Therefore we had 'inside knowledge' of what we were looking for regarding domiciliary care for our mother who has Parkinson's disease and very limited mobility. Caremark Northampton
ticked all of our boxes and we are very satisfied with the level of care and compassion displayed by all of their staff and management team. I highly recommend that you contact Caremark if you need any assistance or professional advice regarding home and domiciliary care for yourself or a loved one.

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Review from Hayley S (Granddaughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been fantastic every step of the way. I first contacted them in February and they were so professional and friendly compared to other companies. They really took the time to understand my grandad’s needs and how he could best be supported. The care plan encourages and empowers him to be
as independent as possible in a safe environment at home. His carers are incredible - so friendly, supportive, respectful - and he describes them as friends now rather than carers! The management team have been so responsive and efficient. I would highly recommend Caremark Northampton.

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Review from Yvonne P (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using Caremark in March 2023 and are still using them. They are an amazing company and have helped transition my dad from a rehabilitation centre to his home, where he continues to make progress in getting back his independence. They continue to provide care in a supervisory role and
encourage Dad to do things himself, while making sure he is always safe. He regards them as friends and they often do things together over and above their role. For example, they take him to his hospital appointments and to his bowls club. I would highly recommend Caremark, not only for the level of care they provide, but the lovely people they have working for them.

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Review from Jean S (Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the help and service I receive.

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Review from J H (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless really! They are very caring and discreet outfits. I have never felt troubled or alone since I have met and been looked after by their staff for a good while now. I have my favourite but they are all exceptionally caring.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you so much for your lovely review. We really appreciate your feedback.


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Review from K B (Relative of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation and professionalism from the Caremark tam has been perfect.
The carers themselves have been absolutely lovely and I couldn't have wished for more in respect of the service, attention and genuine warmth that they displayed to my mum and dad.
Thank you.

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Review from V R (Wife of Client) assisted by family/friend published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to find care quickly, the response was excellent, staff gave a positive attitude. Do not regret recruiting this company. Both male and female attendants are so dedicated to my husband's needs but also caring for me too.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you for taking the time to share your kind words about our care services. We are so happy to hear that you are happy with the care that we provide. Our team is dedicated to providing compassionate and professional care to all of our clients and it means so much to us to receive such positive feedback.


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Review from Pam P (Daughter-in-law of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the Caremark Northampton team enough for ensuring the safety and well-being of my mother-in-law. The carers are very friendly and always keen to go the extra mile. Do recommend using them if you’re looking for that extra care and personal touch!

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Review from Lynne S (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are a growing team of care providers. They are providing excellent quality care for my vulnerable 94-year-old mother. The carers are very kind, motivated and compassionate. The management team are super helpful, and always available if you need them. My one concern is for my mum. Caremark provides
me with the package mum is happy with.

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Review from Anna C (Client) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say; the highest quality of care. I would highly recommend it to anyone looking to care for a loved one; they go above and beyond. They provide excellent care and cater to individual needs, which have been great for me. So whether it's companionship or caring, they are there and fulfil their
job to a high standard.
The best thing is they genuinely care, and it's not just a job.
I can only say that they are amazing, and I'm grateful for all the care I receive.

Reply from Prab Bawa, Managing Director at Caremark Northampton

Thank you for such a lovely review, Anna. We will pass it on to all at Caremark Northampton team!


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Caremark Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Caremark Northampton is calculated as follows: ( (206 Excellents x 5) + (15 Goods x 4) ) ÷ 221 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Northampton is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Prab

Prab Bawa

Job Title: Managing Director

After spending almost two decades in an operations-centric role where he led and managed teams in different areas of the business, Prab felt it was time to make a change and pursue what he really believes in.


The continued desire from within to do something meaningful for people most in need led him toward the care industry. He’s a passionate believer that it’s our duty to deliver care that makes a real difference in the lives of those who have turned to us when they need help and support.


Prab firmly believes that people should be able to continue to live at home independently throughout their lives, with person-centred care and support in place.
Here at Caremark Northampton, they know that high-quality home care makes an immeasurable difference in the lives of our customers and their loved ones.


Priya

Priya Chawla

Job Title: Managing Director

Having worked as a Health and Safety advisor for industries ranging from media and publishing to utilities and corporate offices for over 10 years now, Priya wanted to embark on a fresh journey, one that she could call her own! With Prab Bawa, a good friend and business partner, Priya decided to sign up for Caremark.


“We wanted to utilise our existing skills and background to make a perfect combination in giving something back to the community. We could do so by looking after people in their own homes and giving them a better quality of life through a well-trained and caring team of care assistants!


Sarah

Sarah Taylor

Job Title: Registered Care manager

Sarah is the care manager for the Northampton branch of Caremark. Her job is to ensure that all runs smoothly in the branch, that customers receive the highest quality care and that carers are fully supported in their role.


I am really looking forward to working with the team to build the branch and to support people to remain independent in their own homes.


In my free time, I enjoy spending time with my family and visiting the seaside. Both of my sons are in the England Street Dance Team, so I spend a lot of time travelling and watching them in competitions which I love!


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Northampton to verify any information. View our terms and conditions. Caremark Northampton has a Platinum Service – more info.