Dale Care - Redcar & Cleveland

The Dunes, Low Farm Drive, Redcar TS10 4FQ
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8.0 1 Review
  • Dale Care - Redcar & Cleveland, Redcar
Dale Care Redcar & Cleveland offers person-centred care and support services to people who wish to remain living independently in their own homes in the local area.

Dale Care has been supporting people with a wide range of needs and circumstances since 1986 and continue to offer high standards of skilled, experienced and trusted care. Care professionals are carefully matched with clients to ensure that they can deliver the best possible service to meet the client’s unique needs and preferences.

The service was rated ‘Good’ by the CQC at its most recent inspection (July 2023).

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Care Provided by Dale Care - Redcar & Cleveland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Amanda Stirling (Manager)

Funding & Fees Guide for Dale Care - Redcar & Cleveland

  • Prices

  • Our services start from £24.84 per hour.

Dale Care - Redcar & Cleveland Reviews (1)

8.0

Dale Care - Redcar & Cleveland has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Dale Care - Redcar & Cleveland has 1 review.

Overall Experience

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Date Published

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Review from J A (Sister of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the kindness, empathy and support the members of staff showed me during my sister's end of life. I live in the south of England and did not often see my sister who had Parkinson's and Dementia, but the care and love they gave my sister were exceptional. When my sister
was later taken to a nursing home for end-of-life care, the lady from the office at The Dunes, took time out to take my sister's very treasured and battered teddy bear of nearly 80 years old, to be with her, so thoughtful. The flat my sister had was lovely and she attended the daycare centre every day with her nurse. Her nurse spoke very fondly of my sister as did all the staff, but it was clear that when my sister passed away, she was very upset. This just shows how much the staff invest personally in their clients and I cannot thank them enough for the support, kindness, flexibility and care they showed me when my sister passed.

Reply from Carol jackson, Engagement Manager at Dale Care - Redcar & Cleveland

Firstly we are so sorry for your loss. Thank you so much for such a lovely, thoughtful and genuine review. We really do have an amazing team and its so special to know you feel this way. Thanks again and take care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Dale Care - Redcar & Cleveland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dale Care - Redcar & Cleveland is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dale Care - Redcar & Cleveland is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Dale Care - Redcar & Cleveland

What Type of Services does Dale Care - Redcar & Cleveland offer?

Dale Care - Redcar & Cleveland offers Home Care.

How many Carers does Dale Care - Redcar & Cleveland employ?

Dale Care - Redcar & Cleveland employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - Redcar & Cleveland to verify any information. View our terms and conditions. Dale Care - Redcar & Cleveland has a Platinum Service – more info.