Dale Care - South Tyneside

Unit 408 The Quadrus Centre, Woodstock Way, Boldon Business Park, Boldon Colliery NE35 9PF
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1.1 2 Reviews
  • Dale Care - South Tyneside, Boldon Colliery
Dale Care South Tyneside provides care services that enable people to live independently and safely in their own homes for as long as possible. The company was founded in 1986 and has a long-standing reputation for delivering skilled and compassionate care.

Each care professional is trained to a high standard and chosen for their experience and desire to improve the lives of the people in their care.

Care plans are built around the unique needs and wishes of the individual. Whether they would like some companionship, support to get out and about and help around the home, or have more complex needs, the team always take time to get to know each client and create a truly bespoke care plan that will improve their quality of life.

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Care Provided by Dale Care - South Tyneside

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Katie Clark (Operations Manager)

Funding & Fees Guide for Dale Care - South Tyneside

  • Prices

  • Our services start from £24.84 per hour.

Dale Care - South Tyneside Reviews (2)

1.1

Dale Care - South Tyneside has a Review Score of 1.1 (1.091) out of 10, based on 2 reviews in the last 2 years. Over all time Dale Care - South Tyneside has 2 reviews.

Overall Experience

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Date Published

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Review from Bernadette F (Wife of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 76-year-old, double amputee husband is the care receiver from Dale Care. On Sunday the 30th of June he had to go to A&E, by ambulance. The carers came and hoisted him onto the stretcher at 5 pm. At about 11.30 pm had a call from the hospital to say that the ambulance was ready to transport him home
and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.

Reply from Carol Jackson, Engagement Manager at Dale Care - South Tyneside

Thank you for your review. We do take seriously all feedback and would like the opportunity to look into this further. Can you please email our Operations Manager for that area katie.clark@dalecare.co.uk. Thank You


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C L (Mother of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care my daughter has received since her discharge from hospital six weeks ago, has been abysmal to say the least.
The amount of different carers she has had in the last six weeks, has numbered 18 so far. Not good enough in my opinion, for something as personal as assisted showering.
The times
of the visits have been erratic and on one occasion, missed altogether.
Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs.
The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.

Reply from Carol Jackson, Marketing Manager at Dale Care - South Tyneside

Thank you for your review. We are so very sorry you have had this experience and would appreciate you emailing us with more details to enable this to be looked into further. We do take feedback seriously. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.1 (1.091)

Overview of Review Score

The Review Score of 1.1 (1.091) out of 10 for Dale Care - South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.091 for Dale Care - South Tyneside is calculated as follows: ( (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 11 Ratings = 1.091

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dale Care - South Tyneside is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Katie

Katie Clarke

Job Title: Operations Manager

Joined: 2014

Katie Clarke, is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.


Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care South Tyneside. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.


Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the South Tyneside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.


Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.


Frequently Asked Questions about Dale Care - South Tyneside

What Type of Services does Dale Care - South Tyneside offer?

Dale Care - South Tyneside offers Home Care.

How many Carers does Dale Care - South Tyneside employ?

Dale Care - South Tyneside employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dale Care - South Tyneside to verify any information. View our terms and conditions. Dale Care - South Tyneside has a Platinum Service – more info.