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Demedica has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Demedica has 6 reviews.
Review from A P (Friend of Client) published on 18 March 2025
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for sharing such kind and encouraging feedback about our team at Demedica Limited. It truly means the world to us to hear that our staff's dedication, punctuality, and approachability have left such a positive impression.Providing high-quality care and being there whenever needed are values we hold dear, and your words reaffirm the commitment of our nurses, who bring their wealth of experience and passion into the care sector every day.We're incredibly grateful for your recognition and support-it motivates us to continue delivering the best possible care. If there's anything else we can assist you with, please don't hesitate to reach out.
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Value for Money
Review from S Z (Friend of Client) published on 7 January 2025
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your heartfelt and thoughtful review. We are thrilled to hear that your friend received outstanding care from our team. It's wonderful to know that our staff's friendliness, professionalism, and approachability made a positive impact. At Demedica, we prioritise dignity and ensure that everyone is given choices in their care. We are delighted that our efforts in providing person-centred care are appreciated and recognised. Your recommendation and trust in our services mean a lot to us. Making your friend happy and meeting their needs is our top priority. Your feedback encourages us to continue delivering high-quality care to all our clients. Thank you once again for your kind words.
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Review from David D (Client) published on 19 December 2024
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and glowing review. We are thrilled to hear that you received highly professional service and found value in our offerings. Your satisfaction is our top priority, and it's heartening to know that our customer service, patient care, and commitment to dignity and respect have met your expectations.Your recommendation means a lot to us, and we truly appreciate your support. Best regards Demedica Limited
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Review from C A (Daughter of Client) published on 18 December 2024
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your heartfelt recommendation. We are deeply grateful for your kind words about our customer service and care quality. It's an honour to have exceeded your expectations while caring for your Dad. Your appreciation of our professionalism and compassion means the world to us. Best regards
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Review from S P (Client) published on 13 December 2024
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and the wonderful feedback. We are delighted to hear that you have been happy with the care provided by your nurse. It's great to know that her punctuality, helpfulness, and positive attitude have made a significant difference in your experience.We strive to provide the best possible care, and it means a lot to us to hear that we are meeting your expectations. If there is anything more we can do to support you, please do not hesitate to let us know.Thank you once again for your lovely review! Best regards.
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Review from Gabi W (Mother-in-law of Client) published on 4 December 2024
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Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and for taking the time to share your experience with our team. We are deeply touched by your appreciation and grateful for the opportunity to care for your beloved mum, nan, and greatgran. Our team strives to provide the highest level of care and compassion, especially during such critical times. It means the world to us to know that our support and professionalism have made a positive impact on your family's journey.Your acknowledgement inspires us to continue our commitment to excellence in dementia and palliative care. We are here for you and your family, always. Warm regards, Registered Manager, Demedica Limited
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The Review Score of 9.6 (9.572) out of 10 for Demedica is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Demedica is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Demedica is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director/Registered Manager/Registered Nurse
Joined: 2021
Eddie Gaal brings over 20 years of extensive experience in nursing and dementia care to Demedica Limited. As our Director and Registered Manager, Eddie's expertise and compassionate approach set the standard for the exceptional care we provide. With a background as a Registered General Nurse (RGN), Eddie has dedicated his career to supporting and improving the lives of individuals with dementia. His leadership and commitment ensure that every client receives the highest level of personalized care, creating a nurturing and supportive environment for both clients and their families.
Job Title: Director/Registered Manager/Nominated Individual/Registered Nurse
Joined: 2021
Elena brings a wealth of experience to Demedica Limited as a Registered Nurse with over 20 years of expertise in acute medicine and emergency departments. As Director, Registered Manager, and Nominated Individual, Elena’s comprehensive medical background and leadership skills ensure the highest standards of care. Her extensive knowledge and compassionate approach are pivotal in providing exceptional service and support, ensuring our clients receive the dedicated and personalized care they deserve.
Job Title: Stroke Specialist Nurse/Registered Nurse
Joined: 2022
Registered Nurse, Stroke Nurse Specialist Alina Truta is a highly skilled Registered Nurse with over 20 years of experience in the NHS, specializing in stroke care. Her extensive expertise and dedication to patient well-being have made her an invaluable member of the Demedica Limited team. As a Stroke Nurse Specialist, Alina brings a wealth of knowledge and compassion to her role, ensuring that each client receives tailored and effective care. Her commitment to excellence and deep understanding of stroke management greatly enhance the quality of life for those she supports.
Job Title: Holistic Care Specialist
Joined: 2023
Irina Pintilei brings over 25 years of extensive experience in holistic care to Demedica Limited. Her deep commitment to a holistic approach ensures that clients receive well-rounded support that nurtures their physical, emotional, and mental well-being. With her vast knowledge and compassionate care, Irina has been instrumental in enhancing the quality of life for countless individuals. Her dedication and expertise make her an invaluable part of our team, providing clients with the comprehensive and compassionate care they deserve.
Job Title: Nurse Specialist in Elderly Care
Joined: 2024
With over 20 years of dedicated experience in the field of elderly care, Laura Simon brings a wealth of knowledge and a deep commitment to providing exceptional care to our senior community. Laura’s expertise is rooted in her extensive background in nursing, where she has honed her skills in various settings, including hospitals, care homes, and domiciliary care services.
Job Title: In-House Trainer
Joined: 2021
Laurentiu serves as the in-house trainer at Demedica Limited, bringing extensive experience in care to his role. With a strong background in caregiving, Laurentiu's dedication to training and development ensures that our caregivers are equipped with the skills and knowledge necessary to provide exceptional care.
His unwavering commitment to quality care and his expertise make him an essential part of our team.
Laurentiu's passion for continuous improvement and excellence in care practices has earned him high regard within our organization. His dedication and comprehensive experience recommend him for the vital task of maintaining the high standards that Demedica Limited is known for.
Laurentiu's approach to training is rooted in his belief that well-prepared caregivers are the cornerstone of outstanding care. His efforts not only enhance the capabilities of our staff but also contribute significantly to the overall well-being of our clients.
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