Radfield Home Care Epsom & Leatherhead

Room S1. Leatherhead Institute, 67 High Street, Leatherhead KT22 8AH
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9.9 18 Reviews
  • Radfield Home Care Epsom & Leatherhead, Leatherhead
Supporting communities in Epsom and Leatherhead, Radfield Home Care Epsom & Leatherhead provides award-winning home and live-in care services. Assistance spans nutritional planning and meal services, social interaction, medication oversight, and intimate personal care.

Every care recipient benefits from a detailed care plan that addresses their specific needs. Radfield Home Care ensures all clients are treated with the utmost respect and dignity by skilled Care Professionals dedicated to providing compassionate and personalised care.

Radfield Home Care has the distinction of being a Top 20 Home Care group in 2024 by homecare.co.uk. The dedication and care provided by their exceptional Care Professionals underline their reputation for quality service.

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Care Provided by Radfield Home Care Epsom & Leatherhead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Knapp (Owner / Director)

Funding & Fees Guide for Radfield Home Care Epsom & Leatherhead

  • Prices

  • From £36.00 per hour on weekdays, £38.00 per hour on weekends

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Epsom & Leatherhead Reviews (18)

9.9

Radfield Home Care Epsom & Leatherhead has a Review Score of 9.9 (9.889) out of 10, based on 18 reviews in the last 2 years. Over all time Radfield Home Care Epsom & Leatherhead has 18 reviews.

Overall Experience

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Review from Rob H (Son of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Radfield was fantastic in their support and care for my mum. The care, compassion, and flexibility of the management team generally and particularly when dealing with the unexpected and crisis was exemplary.
I cannot rate them more highly.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave us a review. I'm pleased our services were 5 stars! Thank you again.


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Review from Ellie M (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield has a wonderful group of carers working for them. Every one of them is warm and kind in their approach. Their skills and expertise are excellent in everything. We feel so fortunate to have found Radfield and they accommodated my mother's needs immediately. I recommend them 100%, they have helped
us so much. We now have a regular pattern of care set up and can't imagine how we coped without them. Thank you to the owner and her lovely team.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

I am blown away, thank you for such a glowing review, this means so much to me and the team. It's been an absolute pleasure getting to know Mum and being there to help navigate the support she wanted to stay independent.


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Review from Louise R (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Radfield for a couple of months now. I have been very impressed by their service. The communication has been really regular and helpful.
The app shows lots of information about the visit, which enables me to get a sense of how Mum is each day and if anything needs sorting.
Mum has really
warmed to her carers, as she didn't feel she needed support when it started.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. It's been really lovely getting to know Mum and being able to help her stay independent.


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Review from Dee L (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a delight to deal with. They accommodated my mother's needs and were reliable professional and very approachable. As a new business, they are understandably enthusiastic and speedy to deal with all the necessary formalities in advance of booking. They unhesitatingly deserve to do well and we will
definitely call them again.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your review. It was an absolute pleasure getting to know mum and making her stay possible.


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Review from Cecil L (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very surprised and happy with all the care, she turns up on time every visit, has no problems with dignity, she is very attentive to my needs. I have a balance problem so I have to have to have close attendance or I will fall at any time, so I am conscious of her close attendance which is very
reassuring. Thank you.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for taking the time to leave us great feedback on your experience of our service. We're so pleased you are seeing the benefits and are enjoying our service.


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Review from Amanda S (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Radfield Home Care in regards to getting some help put in place for my father. He has had a few medical hiccups, lives alone and has got to a point where he is not really looking after himself properly. I live quite far away and so unable to help him on a daily basis, so finding Radfield
Care and meeting the team was an absolute godsend for me. The relief I felt being able to leave my father knowing he was going to have a nutritious home-cooked meal every night and given a reminder to take his medication took a huge weight off my shoulders. I'm able to track Dad's care on their app so every day I know his mood, what he has eaten and the tasks that have been completed. Not only do they support my father but they have been incredibly kind and understanding with me, offering advice and support when I've needed it the most. It's not an easy journey, but I couldn't be more grateful and happy that I've found Radfield. Life is more balanced when you are walking beside me. Thank you.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for the lovely review. It's been an absolute pleasure going on this journey with you both and I'm pleased you found our services helpful beyond the care call itself.


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Review from J H (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has started having a carer once a week to take him out, as he is too unsteady to be safe without falling. He has a wheelchair to push and when tired or unsteady, he gets in to be pushed. My father points out the history and architecture of the area and really looks forward to getting out and
talking. He often meets people he knows to keep up social interactions. I have already seen a difference in a month, to his mental health and stamina. Radfield Home care has made a great difference to his life and I am sure, will be ready to add other care, if and when needed. From enquiry, there was a face-to-face meeting to assess his care needs, times and how everything works, within days. The care started almost immediately and has been simple to manage with fortnightly bills. We have been able to easily finance it by claiming an attendance allowance.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. It has been great to watch Dad's confidence grow as he has become accustomed to the support we offer.


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Review from Mark H (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Epsom/Leatherhead have provided in-home full-time care for our father for over 6 months now. Since we do not live in the UK, it is important for us to have an open and free communication, as well as absolute trust with both our father's carers and the Radfield management. We have been very
impressed, not only with the excellent standard of care that our father has received but also with the professionalism and communication with everyone at Radfield.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your review. It's an absolute pleasure looking after Dad and making sure he has all he needs to keep living the life he wants.


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Review from Penny G (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and helpful. They help my parents where needed but are conscious of letting them keep their independence. It gives me peace of mind to know that they are popping in every morning.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. I'm pleased you are all happy with the service we are providing and it is keeping Mum and Dad in control.


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Review from Annette K (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to contact the team on Boxing Day. I didn't expect to get an answer as it was a holiday, but my call was dealt with promptly and efficiently. I was not rushed and given so much guidance and advice even though it was a Bank Holiday. Following on from this we needed care for my father when he came
out of hospital. Receiving help was not something he accepted lightly. He needs daily help and all the staff are caring and respectful to his needs and wishes. They help wash him each morning, make his meals and help with the preparation of bedtime. Nothing is too much trouble for them and they are always kind and friendly to him. Even when they have finished their duties, they do not leave before the allocated time but continue to sit and talk to him. Having Radfield on board has definitely taken a weight off my mind. Thank you to all the team.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for your review. It is really nice to hear the difference the team make for all those involved.


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Review from H B (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I contacted the care provider, they promptly arranged for someone to come and assess my needs. They were very helpful and accommodating, as I wasn‘t sure how much help I would be needing after my hip replacement surgery.
They arranged a rota for me, and the carers turned up on time and were extremely
good and kind. They reviewed the rota when it became clear that I needed less time with a carer.
I was very happy with the service overall.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for taking the time to leave us such a positive review. I'm pleased we had the opportunity to support you post op. The team loved getting to know you and you will be sorely missed.


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Review from C C (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had excellent care from the team for the short duration we needed them. Nothing was too much. It was a relief to know she was their priority each time they visited. They made her laugh and feel at ease whilst supporting her.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave such a lovely review for us. We've really loved getting to know your mum and glad we could be part of her recovery journey and she is back to her active self.


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Review from Kathryn R (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed daily care for my mum when she came out of hospital and respite care after breaking her arm. She also has Parkinson’s. The team were brilliant in helping her to get up, dressed and ready for the day. They also came twice a week to help with her physio exercises. There was a big emphasis on
supporting Mum to be as independent as possible. I found the team a joy to liaise with. They also made my dad, who was a bit resistant to getting help, feel supported but not overrun. It was a great care experience, with such friendly and knowledgeable Carers and I would recommend the Radfield Home Care Epsom and Leatherhead team without reservation.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to write us a review. It was such a pleasure supporting both Mum and Dad post respite and getting to know them.


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Review from Philip P (Son of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been recieving care from Radfield for several months, and is benefiting greatly from it.
Radfield can give the care she needs when she needs it, and change as her needs change.
She also enjoys the carers being from the area, so she can chat about local news and issues to keep a connection
with the community as she cannot get out and about as much as she used to.
We are very happy to have found Radfield Home Care and look forward to continuing using their services.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. I'm pleased you and your mum are happy with our service. Always a pleasure to see her and working with her to stay as independent as she feels comfortable.


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Review from A C (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family and I interviewed a partner from Radfield Home Care as we needed extra help to relieve me as the main carer for my husband who is well into his 90's and suffers from Alzheimer's and various other complaints, this included getting him up in the morning, preparing our breakfasts, walking him
down to the Dementia Centre as well as washing and washing up. We were very impressed by her bubbly personality displaying a great social conscience and felt that she and her partner ran a happy ship for both staff and clients.
They came themselves the first fortnight to find out what was involved and get to know us while the carer was being trained.
It has been a great success so far, nothing has been too much trouble. Help has been extended beyond expectations. We feel part of a loving extended family.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for this lovely review. I'm really pleased that you can see our company values flowing through to the support you experience. Thank you for taking the time to share your experience.


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Review from H J (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her visits from her carers who are always on time and ready for a laugh with her. As a result, she is more settled, eating well and becoming more confident in going out again and socialising.
I am impressed with the communication system which allows me to see what my mother is
up to and how her carers are relating with her. This is important as I do not live nearby.
Thank you to everyone who is keeping my mother entertained and safe.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for your lovely review. It is a pleasure to be caring for your mum and watch her improve and become more confident.


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Review from J L (Friend of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted the team at Radfield for support and information for my neighbour and friend. The team were brilliant. They booked to come and talk to us straight away. They met with us as a group and answered our multitude of questions. They sign-posted us to external support for equipment to be put in
place and have supported us as a group to reach our decisions around the care needed for him. I couldn't fault their time and support. We have chosen Radfield for our care and are very happy to have them.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a response. I'm glad the team could help with their extensive care industry knowledge.


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Review from L R (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy with the care and support that is given to her. She enjoys the chats that she has with the carers during their visits and her bi-weekly trips out with them for her lunch at a local garden centre.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your review, we also enjoy our chats, getting to know her better and learning about her past and current interests!


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Radfield Home Care Epsom & Leatherhead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Radfield Home Care Epsom & Leatherhead is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Epsom & Leatherhead is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

Karen

Karen Knapp

Job Title: Owner/Director

Joined: 2022

Radfield Home Care Epsom & Leatherhead was established in November 2022 by Director/Owner Karen Knapp. Karen prides herself on providing excellent service for clients with care that makes a real difference.


Karen started her career as a family care worker over a decade ago supporting a foster family and later moving into the community enabling adults and children to maintain their independence at home. For a long time after this, her life took a different path. She moved into the world of finance, with a focus on mentoring and coaching her team. She took great pride in helping team members, graduates, apprentices and colleagues to explore and reach their full potential.


Karen’s natural affinity for care and nurturing relationships makes her perfect for the home care sector, where she can help the local community age well and remain connected to what matters most.


“I loved my time as a Care Professional and, despite how well my career in finance climbed, I couldn’t shake the desire to return to a job that I loved and had a passion for. I enjoy helping and supporting people and feel so privileged to have the opportunity to return to my career roots, fulfilling a lifelong dream of spearheading a profession that provides excellent and quality care for those in the community.”


Karen comes from a family of care-related professions. Psychiatric nurses, radiographers, social workers, midwives, hospital administrators and now, Karen too.


“When I was 18 I loved providing support, encouragement and companionship to those that I cared for. I dreamt that one day I would be able to open care and foster homes in my community that offered the excellent social care that people deserve. I strongly believe both older and younger generations have so much experience and knowledge to offer one another. By bringing them together, we can create physically active, mentally fulfilling and lasting connections in our communities. At first, this felt like a pipe dream, now, through Radfield Home Care I am taking that first step towards making a difference in the lives of those that we meet.”


Now that Karen’s dream of caring for older people has been made a reality, you can rest assured that you or your loved ones will be in capable hands, full of passion and knowledge.


Karen’s drive to provide the best possible care to older people in the community resonates strongly with Radfield’s values. The Radfield Home Care Epsom & Leatherhead office understands that great care starts with looking after Care Professionals. If the care family feel respected, valued and supported, this will reflect in the service they provide to clients.


Karen wants to provide employment opportunities and be an employer known for providing all the support required for Care Professionals, instilling family values, and ensuring the Radfield Caring for our Carers™ pledge is upheld every step of the way.


Kirsty

Kirsty Laming

Job Title: Office Manager

Joined: 2024

We would like to introduce you to Kirsty, Office Manager for Radfield Home Care Epsom & Leatherhead.


Kirsty first joined Radfield as a care professional in January 2024, having already worked in care for an impressive 16 years. A dedicated and qualified professional within the care sector, Kirsty describes her background:


“At 19 I started working in a nursing home (for 4 years) then I worked for a few domiciliary care companies (for 4 years). Then I worked for Sutton Social Services with their rehabilitation team (3 years) and then I was a private carer up until 2022 (learning how to do some of the paperwork side of things). Last year I worked in a small independent pharmacy. I started off as a teenager knowing nothing about care, but over the years have learnt and understood the different needs and challenges faced by those requiring care. I’ve met people from all walks of life, in all different circumstances. I’ve taken every learning opportunity given to me to help support various health conditions and provide personalised care.”


Kirsty is passionate about the delivery of the highest level of care and knows just what an important difference it can make.


Frequently Asked Questions about Radfield Home Care Epsom & Leatherhead

What Type of Services does Radfield Home Care Epsom & Leatherhead offer?

Radfield Home Care Epsom & Leatherhead offers Home Care.

How many Carers does Radfield Home Care Epsom & Leatherhead employ?

Radfield Home Care Epsom & Leatherhead employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Epsom & Leatherhead to verify any information. View our terms and conditions. Radfield Home Care Epsom & Leatherhead has a Platinum Service – more info.