£17.00 - £35.00 per hour
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C4 Care Ltd - Chester has a Review Score of 9.7 (9.686) out of 10, based on 12 reviews in the last 2 years. Over all time C4 Care Ltd - Chester has 12 reviews.
Review from R F (Sister of Client) published on 14 October 2024
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Review from D S (Husband of Client) published on 3 July 2024
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Reply from Hayfa Saad, Operations Director at C4 Care Ltd - Chester
Thank you for your feedback. We very much welcome and appreciate customer feedback. We are delighted with your four star review. We will investigate further to determine if we can improve. Thank you again for your time in reviewing C4.
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Review from A S (Client) published on 4 June 2024
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Review from L G (Client) published on 30 May 2024
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Review from H R (Daughter of Client) published on 21 May 2024
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Review from B S (Client) assisted by family/friend published on 20 March 2024
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Review from K B (Client) published on 15 February 2024
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Review from J L (Client) published on 7 February 2024
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Review from L A (Niece of Client) published on 7 February 2024
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Review from Susan L (Guardian of Client) published on 2 February 2024
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Review from Claire S (Client) published on 29 November 2023
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Review from Imelda B (Client) published on 22 September 2023
Submitted via Postal Card •
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Reply from hayfa saad, Operations Director at C4 Care Ltd - Chester
Hi Imelda, thank you so much for your valuable feedback. We really appreciate the time you've taken to share your experience with us. Thank you.
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The Review Score of 9.7 (9.686) out of 10 for C4 Care Ltd - Chester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for C4 Care Ltd - Chester is calculated as follows: ( (57 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 70 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for C4 Care Ltd - Chester is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Sep 2022
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Job Title: Managing Director
Joined: 2022
Previously occupying roles such as Director of Adults and Communities and Director of Social Services with several councils across the UK, Glen has over 30 years of care experience. His previous high-level roles give him the best skills to ensure C4 Care is continuously operating at its highest level.
Job Title: Operations Director
Joined: 2021
Hayfa has worked for C4 Care since March 2021. She has been instrumental in the development of C4 Care and has excellent relationships with our local authority partners. Hayfa is keen to extend the high-quality service C4 Care provides to more customers in the future.
Finalist in the Social Care Leadership Awards (Homecare) Level 5 Social Care Leadership Management
Job Title: Quality Manager
Joined: 2019
Hayley has been with C4 Care since 2019. She has worked in quality care for 15 years and brings with her a great deal of experience.
Job Title: Training and Compliance Manager
Joined: 2022
Coming from a recruitment and training background, Tasha has over 25 years of experience in healthcare and recruitment. As Training and Compliance Manager, Tasha looks over the day-to-day compliance for all applicants and the management of her team.
Job Title: Care Coordinator
Joined: 2023
Jade originally joined as a support worker in July 2023 and was promoted to Care Coordinator in November 2023. In her current role, she manages the rotas for the Cheshire and St Helens areas, ensuring they align with carers' availability while also providing the best possible care for service users. This role highlights her exceptional organisational, communication, and planning skills.
Job Title: Complex Care Manager
Joined: 2023
Kate's role involves coordinating and managing the care of individuals with complex medical, physical, and social needs, ensuring optimal outcomes and efficient resource utilisation. She collaborates with healthcare professionals, clients, and families to develop and implement comprehensive care plans
Job Title: Complex Needs Nurse Consultant
Joined: 2024
Lindsey's role involves providing care and support for children's packages with complex medical and social needs. She is responsible for assessing and preparing appropriate carers to meet the needs of both the children and their families. A key part of her role is communication, as she liaises with various professionals within the multi-disciplinary team to enhance care delivery and ensure optimal support is achieved.
Job Title: Quality Assessor
Joined: 2023
As a Quality Assessor for C4 Care, Sandra is responsible for conducting assessments and completing service users' support plans. She also carries out supervision and spot checks on carers while maintaining records on ACP. This process allows Sandra to monitor the quality of care provided by care workers in the field, ensuring that service users are well looked after and receive the best possible support.
Job Title: Financial Controller
Joined: 2021
Manager day-to-day finances for C4 Care including weekly payroll to carers and weekly invoicing to Clients.
Job Title: Care Coordinator
Joined: 2024
I am responsible for rota management for the St Helens and Chester Area, making sure the schedule fits the carer's availability and works well for them as well as making sure it is a suitable time for the carers and services users. This shows my exceptional organisational, communication and planning skills.
Job Title: Assistant Accountant
Joined: 2023
Assist with all aspects within the accounts department for C4 care. This includes weekly payroll for carers, weekly invoicing to clients, credit control and updating all council & NHS portals.
Job Title: Complex Needs Nurse Consultant
Joined: 2021
My Job role includes making sure rotas are completed and having great communication between myself, staff and our clients. I attended the NWVS Cascade training at Wythenshawe Hospital, which now allows me to help learning carers use this equipment whilst also signing their competencies off. I'm also on a train-the-trainer course at the end of this month which will cover moving and handling.
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