C4 Care Ltd - Chester

Suite 26A, Northwich Business Centre, Northwich CW9 5BF
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9.7 12 Reviews
  • C4 Care Ltd - Chester, Northwich
Working across the North West, C4 Care Ltd - Chester offers a range of services from Homecare, Support Workers and Care Home staff, to complex care workers. With the priority always being to offer support that enables people to live a positive quality of life, the company is proud to be one of the leading care agencies in the UK.

As well as supporting clients in their own homes, C4 Care also supports care settings with staffing, providing reliable and experienced care workers on a short-term or last minute-basis.

Staff are able to provide specialised health and social care for a range of needs and requirements, including for those with age-related challenges, mental health needs, learning disabilities, drug and alcohol dependency, physical disability, brain injury, challenging behaviour and services for children.

Care Provided by C4 Care Ltd - Chester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Stockton (Manager)

Funding & Fees Guide for C4 Care Ltd - Chester

  • Prices
  • £17.00 - £35.00 per hour


  • All cases reviewed are subject to complexity and demands.


9.7

C4 Care Ltd - Chester has a Review Score of 9.7 (9.686) out of 10, based on 12 reviews in the last 2 years. Over all time C4 Care Ltd - Chester has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
  • 0
  • 0

Date Published

12
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5
12
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Overall Experience  Overall Experience 5.0 out of 5

I would just like to say I would certainly recommend C4 care company to anybody.
The service they are providing to my sister is exceptional. One staff member in particular is a credit to the company and will keep me informed and updated regarding my sisters care.
Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

As you can see from ratings this is due to poor time keeping anything from 20 mins to 1 hour late. Very poor communication between manager - client - staff. Staff - client.

Reply from Hayfa Saad, Operations Director at C4 Care Ltd - Chester

Thank you for your feedback. We very much welcome and appreciate customer feedback. We are delighted with your four star review. We will investigate further to determine if we can improve. Thank you again for your time in reviewing C4.


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Overall Experience  Overall Experience 5.0 out of 5

I find it very useful and enjoy time with the carer. I have done baking and had long chats, shopping, and lots of things. I’m looking forward to the summer months so I can do gardening and parties. I think my carer is very nice she’s always helping me with my shopping and we enjoy coffee together too.

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Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

Great care for my Mum. We've used C4 Care for her since October 2023, and the carers and admin team are fabulous. They phoned us when Mum was ill and they were concerned, and they've changed the time of visits to suit hospital appts or family commitments.

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Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the support from C4 Care. All carers are good and nice.

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Overall Experience  Overall Experience 5.0 out of 5

Almost always excellent support staff and any issues are dealt with quickly and efficiently by management. Have never ended with no one coming out, reliable and will adjust to my needs where possible. Do think there are some cultural and language barriers which need to be overcome with some (for good
of staff and service users) and definitely more real-life mental health training not just ticking boxes on a screen. Generally though, excellent carers thoughtful, accommodating and patient and reasonable support from management, although this was better when previous manager was not on maternity leave and deputy was doing rotas as one member of management especially is alienating both staff and service users.

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Overall Experience  Overall Experience 4.0 out of 5

It has taken me a while to become comfortable having carers coming as I am a very nervous person. The carers have been sensitive to my needs and have done their best to help me feel comfortable. I have three carers who visit and this has helped me to get familiar with them. I really appreciate the support
I receive. I would recommend C4 Care to other people needing help.

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Overall Experience  Overall Experience 5.0 out of 5

The care my auntie receives has been fantastic. The carer who supports her has built up a wonderful relationship with her. She trusts her 100%. I’ve definitely noticed a massive improvement in her confidence and social skills. All domestic tasks are completed to the highest standard, and it’s always
so lovely to see my auntie being supported to help with the day-to-day chores so that these life skills can continue to be nurtured. Any changes that are made to the rota are communicated to us in a timely manner so we can prepare my auntie for the change in staff. As a family, we are extremely happy with the care that is being provided.

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Overall Experience  Overall Experience 5.0 out of 5

The service is great. The staff are supportive and helpful. The staff often have to deal with very challenging situations due to the young adult they support. However, they communicate really well and are always positive. One particular staff member goes above and beyond everytime, to encourage and
teach really important life skills to our young adult. And through this support the whole family have benefitted tremendously.

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Overall Experience  Overall Experience 5.0 out of 5

The support I get from my two regular support workers is excellent, they are always there for me and the communication from the whole company is amazing from C4 Care, which is really important to me. I have had care for 20 years, but C4 Care is the best care provider I have ever had.

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Overall Experience  Overall Experience 4.0 out of 5

I feel my review was important and the information was extremely relevant to the support I will have going forward. I hope the information will give me a chance to improve the progress I have made.

Reply from hayfa saad, Operations Director at C4 Care Ltd - Chester

Hi Imelda, thank you so much for your valuable feedback. We really appreciate the time you've taken to share your experience with us. Thank you.


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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for C4 Care Ltd - Chester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for C4 Care Ltd - Chester is calculated as follows: ( (57 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 70 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for C4 Care Ltd - Chester is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (12)

Glen

Glen Mason

Job Title: Managing Director

Joined: 2022

Previously occupying roles such as Director of Adults and Communities and Director of Social Services with several councils across the UK, Glen has over 30 years of care experience. His previous high-level roles give him the best skills to ensure C4 Care is continuously operating at its highest level.


Hayfa

Hayfa Saad

Job Title: Operations Director

Joined: 2021

Hayfa has worked for C4 Care since March 2021. She has been instrumental in the development of C4 Care and has excellent relationships with our local authority partners. Hayfa is keen to extend the high-quality service C4 Care provides to more customers in the future.


Finalist in the Social Care Leadership Awards (Homecare) Level 5 Social Care Leadership Management


Hayley

Hayley Corcoran

Job Title: Quality Manager

Joined: 2019

Hayley has been with C4 Care since 2019. She has worked in quality care for 15 years and brings with her a great deal of experience.


Tasha

Tasha Hunter

Job Title: Training and Compliance Manager

Joined: 2022

Coming from a recruitment and training background, Tasha has over 25 years of experience in healthcare and recruitment. As Training and Compliance Manager, Tasha looks over the day-to-day compliance for all applicants and the management of her team.


Jade

Jade Phillips

Job Title: Care Coordinator

Joined: 2023

Jade originally joined as a support worker in July 2023 and was promoted to Care Coordinator in November 2023. In her current role, she manages the rotas for the Cheshire and St Helens areas, ensuring they align with carers' availability while also providing the best possible care for service users. This role highlights her exceptional organisational, communication, and planning skills.


Kate

Kate Snape

Job Title: Complex Care Manager

Joined: 2023

Kate's role involves coordinating and managing the care of individuals with complex medical, physical, and social needs, ensuring optimal outcomes and efficient resource utilisation. She collaborates with healthcare professionals, clients, and families to develop and implement comprehensive care plans


Lindsey

Lindsey Caldecott

Job Title: Complex Needs Nurse Consultant

Joined: 2024

Lindsey's role involves providing care and support for children's packages with complex medical and social needs. She is responsible for assessing and preparing appropriate carers to meet the needs of both the children and their families. A key part of her role is communication, as she liaises with various professionals within the multi-disciplinary team to enhance care delivery and ensure optimal support is achieved.


Sandra

Sandra Correia

Job Title: Quality Assessor

Joined: 2023

As a Quality Assessor for C4 Care, Sandra is responsible for conducting assessments and completing service users' support plans. She also carries out supervision and spot checks on carers while maintaining records on ACP. This process allows Sandra to monitor the quality of care provided by care workers in the field, ensuring that service users are well looked after and receive the best possible support.


Debbie

Debbie Yarrow

Job Title: Financial Controller

Joined: 2021

Manager day-to-day finances for C4 Care including weekly payroll to carers and weekly invoicing to Clients.


Marcus

Marcus Rathore

Job Title: Care Coordinator

Joined: 2024

I am responsible for rota management for the St Helens and Chester Area, making sure the schedule fits the carer's availability and works well for them as well as making sure it is a suitable time for the carers and services users. This shows my exceptional organisational, communication and planning skills.


Lizzie

Lizzie Atkinson

Job Title: Assistant Accountant

Joined: 2023

Assist with all aspects within the accounts department for C4 care. This includes weekly payroll for carers, weekly invoicing to clients, credit control and updating all council & NHS portals.


Samantha

Samantha Cassinelli

Job Title: Complex Needs Nurse Consultant

Joined: 2021

My Job role includes making sure rotas are completed and having great communication between myself, staff and our clients. I attended the NWVS Cascade training at Wythenshawe Hospital, which now allows me to help learning carers use this equipment whilst also signing their competencies off. I'm also on a train-the-trainer course at the end of this month which will cover moving and handling.


Frequently Asked Questions about C4 Care Ltd - Chester

What Type of Services does C4 Care Ltd - Chester offer?

C4 Care Ltd - Chester offers Home Care.

How many Carers does C4 Care Ltd - Chester employ?

C4 Care Ltd - Chester employs 150 carers.