Clover Care Scotland Ltd

48 Court Street, Haddington EH41 3NP
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10 23 Reviews
  • Clover Care Scotland Ltd, Haddington
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Care Provided by Clover Care Scotland Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Clover Care Scotland Ltd
  • Person in charge
  • Tinashe Sibanda (Manager)

Funding & Fees Guide for Clover Care Scotland Ltd

  • Prices

  • £22-30
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Clover Care Scotland Ltd Reviews (23)

Total of 23, showing 1-20
10

Clover Care Scotland Ltd has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time Clover Care Scotland Ltd has 23 reviews.

Overall Experience

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Date Published

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Review from Dorothy K (Wife of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care Clover Care provides for my husband. The carers are always on time and treat George kindly and with respect. I have become very fond of them all and would highly recommend them.
Only one comment, I would appreciate a copy of the rota just to know who is coming.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and I have passed this on to them. All the time enjoy his visits and you are so welcoming to them. We are trying to step away from paper rotas, and are encouraging the use of the electronic system we use, I will give you a call to discuss and see what is easier for you. Thank you again for the feedback.


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Review from Clare M (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care have been looking after my mother for more than a year now, and I can highly recommend them without hesitation. The carers are compassionate, professional, patient, friendly and always cheerful, and the administration is easy to communicate with, supportive and happy to advise when questions
arise. They've been flexible and supportive during a hospital stay (even visiting my mother on numerous occasions while she was an inpatient) and adapted my mother's care as needed when she returned home, going above and beyond to liaise with other health services to ensure that equipment and the proper care was in place for her return. Knowing that they were there during this difficult transition was extremely reassuring for me, and I always knew that help was a phone call away. My mother values her carers enormously and enjoys their visits. With their help she is able to remain living at home with dignity. I cannot express how thankful we are to have found Clover Care.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for the lovely review. As always we are happy to help and accommodate. We all love visiting mum as she is such a character who we all treasure dearly.


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Review from F M (Son of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care provide an excellent professional and flexible service at a very reasonable cost. They proved to be diligent, observant and caring. In all, they provided great support tailored to our needs.

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your father and putting your faith in us. All our carers love looking after your father. We hope to have many more enjoyable visits with him.


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Review from Anne A (Wife of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the professional manner in which Clover Care operates. Communication is good, reliability excellent and the carers are kind and compassionate at all times.
Given some notice, I can arrange day care to attend appointments and live in care to allow us some respite. The fact
I can go away for a few days knowing my husband is so well cared for, is essential for my own well-being as well as my husbands.
I wouldn't hesitate to recommend Clover Care for your loved ones needs

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your husband and putting your faith in us. All our carers love looking after your husband, we now have a waiting list! We hope to have many more enjoyable visits with him.


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Review from Ian H (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial response was prompt and appropriate care programme agreed - and carried out in an efficient and helpful manner.
The charge fees were more than fair for the attendance given.
We would not hesitate to use their services again should the need arise.

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your feedback. We will continue working hard.


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Review from Chris P (Son of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a relationship with Clover Care Ltd for over a year. During this period the team has provided an increasing level of respite care for my Mum who lives with my wife and me.
Initially, the team provided a level of daily companionship and "check-in" support. As my Mum's health deteriorated
the level of care has increased to providing 24x7 care, enabling us to take time away from home.
Throughout our relationship with the team, we have had nothing but praise and thanks for the care and support they have provided. Every member of the team we have met has been so caring and professional in their approach and attitude to their role.
Without their support we would not have been able to take any breaks from our caring responsibilities, for this, we are truly grateful. We would have no hesitation in recommending Clover Care's Services.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your mum and putting your faith in us. All our carers love looking after your mum, we now have a waiting list! We hope to have many more enjoyable visits with her.


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Review from Valerie S (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care has changed our lives in every way for the better. They have allowed my mum to stay at the home she loves despite having severe Alzheimer's and they have given my dad respite and company. They are reliable, compassionate, and go the extra mile. Wholeheartedly recommend.

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your feedback, we hope to continue working hard.


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Review from Graeme H (Son of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All very friendly, helpful and caring staff, the small number of the staff on the rota allows my mother to create a relationship and a bond with each carer.
All staff are always keen to help above and beyond, even taking my mother to hospital appointments.
My mother has received care from other providers
in the past, Clover Care is head and shoulders above the others.

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Hi, thank you so much for the feedback. We hope to continue working hard.


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Review from Alison H (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care is the reason that my father can continue to live in his home after his health took a serious downturn and a stay in hospital. He was discharged into our care and if we had not found Clover Care we would not have coped well and neither would he. My father's health has improved and stabilised
due to the excellent professional care and attention he has received from the whole team. They are always positive, helpful, caring and full of good advice. Nothing is too much to ask of them. There have been occasions when more time was needed and this is done seamlessly. My father also values and likes the care visits, and, speaks highly of all of the carers.
Clover Care's communication with the rest of the family is very good and it is always easy to contact them when needed. We have also had help from them when liaising with other health services for my father.
I would recommend Clover Care to anyone without hesitation.

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your review. We will continue to work hard.


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Review from Andy M (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care has delivered real care to my father. Recently returned home from hospital, my father's needs had become more complicated: Clover Care has advised, managed, and actioned the necessary adjustments to the excellent care they were already offering him with sensitivity, concern, and practical
insight. They have adjusted the number of carers (increase and decrease) according to my father's needs flexibly and always in consultation with us. They have undertaken every aspect of caring for him with good humour and patience: my father sees his carers as friends - he enjoys and looks forward to their visits. It is due to the care he is receiving from Clover that he is managing to face up to the challenges of living independently. The management and team have often gone above and beyond when the distance we live away has prevented us from responding as immediately as we would have liked. They offer advice and support both on day-to-day issues of his care, but also on the future.

Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd

Thank you so much for the wonderful review. We are delighted to offer support to your Dad, and it is humbling to know our carers are thought of so highly by him. We hope to continue to support you as a family for a long time to come.


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Review from Rachel K (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by Clover Care for my mum during her last months of life was exceptional and we were very happy to have found them. The carers were always on time and skilled at providing personal care and support using a range of transfer and other equipment. They developed a very warm
and friendly relationship with my mum and with the rest of the family. The manager frequently visited to check everything was going well and made sure his staff understood about any changes in my mum’s health so that adaptations to her care routine could be made. My mum could not have had better care and I would highly recommend Clover Care Scotland.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review. It was a honor and privileged to care for mum in her final months of life. It is humbling to hear that our carers developed a warm , friendly and understanding relationship with Mum. Please let us know if you ever need anything in the future, even if just a chat and a Cuppa tea.


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Review from K K (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Christmas my mum, who suffered from Parkinsons type dementia, went steadily downhill, requiring more care than my father was able to provide. The Clover Care team were recommended to us and we didn't look anywhere else after meeting them. They were well-informed and able to advise us on how best
to deal with my mum's case, making a great effort to fit in with our needs and times. Staff were friendly as well as efficient and cared for my mum wonderfully. My mother was able to stay at home where she passed away peacefully and with her family around her. I can only be grateful for the carers' warm understanding and assistance at such a complicated time and would highly recommend the company.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review and for allowing Clover Care Scotland to care for your mum in her final months, it was a pleasure getting to know you all under the circumstances. We know how difficult it can be allowing anyone into your own home, so it's wonderful to know our carers have been so understanding, kind and caring.


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Review from Annie H (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and professionalism we have received from all the staff at Clover have been outstanding. There is also a very personal touch that makes the experience of having to get carers in to assist with the care of a loved one an easier transition. Would highly recommend the Manager and her team,
they have been invaluable.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review. We will continue working hard to look after all our clients in the same way, it has been a pleasure getting to know your family.


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Review from Sandy M (Son of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Clover Care. They looked after my mother over a three month period in late 2023, and provided a first-class service. Having heard so many horror stories from other regions of carers turning up late or not at all and high turnover of staff, it was a great relief to experience
such a reliable and trustworthy company. They never put a foot wrong and nothing was too much trouble. Middle of the night mercy calls were no problem, and when 24-hour cover was required it started immediately and seamlessly. Look no further.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for the lovely review. It was a pleasure to meet and look after your mum. She was a wonderful lady and it was a delight to care for her. Clover Care Scotland will continue to work hard to help other families.


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Review from Heather M (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Clover Care Scotland. My mum had carers in 4 times a day to help her after a short stay in hospital as her mobility was impaired. The manager was respectful, professional and friendly with good communication skills, and was very adaptable to changing situations/circumstances.
When my mum was discharged from hospital the manager came to the house that afternoon. Often the carers stayed far longer than they needed to with Mum in order to ensure all her needs were met and that she was comfortable and safe. The carers were always punctual and were really keen to help Mum as much as possible. They were polite and arrived with ready smiles on their faces. The app for my phone provided by the manager enabled me to see when the carers had been in every day, it recorded how the visit had went and reported any issues. Great reassurance for family members. Mum looked forward to the chat and banter each day!

Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd

Thank you so much for this lovely review. It was a pleasure to meet your mum, she was a wonderful lady and we miss her very much. Thank you for allowing us to care for her. Clover Care Scotland will continue working hard to help other families.


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Review from F B (Sister of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care provided first class care for my brother. They treated him with complete respect and had genuine regard for him. They took time to find out about his interests and took an interest in other family members too. They also provided invaluable support to my sister-in-law, recognising what a
difficult time it was for her too. I would have no hesitation in recommending Clover Care to others.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for your reveiw - we will continue working hard.


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Review from R R (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother found Clover Care when looking for a care team for our dad so he could get home from hospital after being in for 3 months. They have been an absolute blessing and Dad got home at the beginning of October, sadly only for 6 days before he passed but the entire team took brilliant care of him
in his final days. They were friendly, patient, and professional and we couldn't have asked for anything more. They provided support to the whole family and made us all feel reassured. Even though Dad couldn't talk much he always gave them a thumbs up and I believe it was because of their care that he was still smiling right up until the end. Many thanks once again.

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Thank you for your review, we hope to continue working hard and put more smiles on people's faces. Thank you for allowing us to look after your dad.


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Review from Alistair M (Son of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care were absolutely fantastic. I contacted them to arrange a home care package for my Dad who had spent nearly 3 months in hospital. We were absolutely desperate to get him home and tried over 20 local care companies but no one could help. The managers were incredible and gave us hope by saying
that they could accommodate the package my Dad needed. After a home visit to assess the requirements they moved everything forward very quickly and luckily we were able to get my Dad home. He was at home for 6 days before passing away. Without Clover Care, he would have died in hospital.
Not only were they incredibly professional but overwhelmingly kind, caring and compassionate. At very low moments they were able to lift all of our spirits, bring a smile to my Dad's face and go above and beyond to make sure my Mum was looked after as well. My Dad received the best possible care and for that, I cannot thank them enough, I am so grateful. Thank you Clover Care!

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Hi Alistair, thank you for the positive review and thank you for allowing Clover Care Scotland to help care for your dad in his final days. We hope to continue doing our best to provide first-class care.


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Review from Amanda B (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Clover Care for my mother for three months, and we are very happy with the service provided. We found them very helpful and flexible at our initial meeting. Nothing is too much trouble, and communication is excellent. I have an app which is updated by the carer daily, which is useful.
I would highly recommend Clover Care.

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Hi, thank you for your review; we hope to continue with the hard.


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Review from Nick D (Son of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Clover Care Scotland at the point where our mother's care needs exceeded what our informal arrangements could achieve. The director and their team proved to be excellent. She was looked after very well, including encouraged to eat and drink properly, being helped to take her meds at the correct
times, and assisted to get a shower from time to time. I am sure that this helped our mum stay at home for a longer period than would otherwise have been possible. Since she was admitted to the hospital they have dropped in from time to time to see her, and even called in to sing her 'Happy Birthday' on her 90th.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Hi Nick,
Thank you for your review we hope to continue working hard.


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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Clover Care Scotland Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Clover Care Scotland Ltd is calculated as follows: ( (136 Excellents x 5) + (1 Goods x 4) ) ÷ 137 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clover Care Scotland Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Clover Care Scotland Ltd

What Type of Services does Clover Care Scotland Ltd offer?

Clover Care Scotland Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clover Care Scotland Ltd to verify any information. View our terms and conditions. Clover Care Scotland Ltd has a Basic Service – more info.