Clover Care Scotland Ltd Reviews (23)
Clover Care Scotland Ltd has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time Clover Care Scotland Ltd has 23 reviews.
Review from M T (Husband of Client) published on 13 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd
Thank you for your review. We hope to continue working hard in the best interests of your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Yvonne A (Daughter of Client) published on 8 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
When I am away a lot they keep me updated and if I know they are coming to see Mum I can relax and know she has excellent care.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd
Hi Yvonne,
Thank you for the review - we aim to continue doing our best to support your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R K (Daughter of Client) published on 15 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd
Thank you so much for your review/feedback. We hope to continue doing what we love most with compassion and care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 10 (9.993) out of 10 for Clover Care Scotland Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.993 for Clover Care Scotland Ltd is calculated as follows: ( (136 Excellents x 5) + (1 Goods x 4) ) ÷ 137 Ratings = 4.993
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Clover Care Scotland Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.