PHH Care Ltd

Unit 10, 52 Edision Road, Aylesbury HP19 8TE
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9.6 7 Reviews
  • PHH Care Ltd, Aylesbury
At Providence Helping Hands, the team understand the importance of trust and peace of mind when it comes to your care. Their trusted caregivers are carefully selected, trained and dedicated to provide compassionate care that you can rely on. The team are dedicated to supporting independence for individuals with specialised care needs.

As trained caregivers, they provide assistance with activities of daily living, medication management and specialised care services tailored to your unique requirements. The agency goal is to empower you to live to the fullest while receiving the support you need.

The team also provide exceptional end-of-life care service, compassionate support for individuals and their families during this sensitive time. They understand the unique needs and emotions involved in end-of-life care, and their caring team is there to provide comfort, pain management and emotional support.

They offer respite care for family caregivers and live in care services. Discover how their specialised care services can make a positive impact on your independence.

Contact them today to learn more about how their trusted caregivers can support you or your loved ones.

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Care Provided by PHH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Providence Helping Hands Ltd
  • Person in charge
  • Emma Jumbe (Care Manager)

Funding & Fees Guide for PHH Care Ltd

  • Prices

  • From £22

  • Please contact for price list

PHH Care Ltd Reviews (7)

9.6

PHH Care Ltd has a Review Score of 9.6 (9.619) out of 10, based on 7 reviews in the last 2 years. Over all time PHH Care Ltd has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
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Date Published

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Review from Chris S (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service provided. All the staff have been well trained and carry out their duties efficiently while always friendly and sociable, generating a very pleasant atmosphere. They have always managed to stick to the agreed time slots, making planning of our days much easier.

Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for such a good review, we hope to keep up the good work.


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Review from J B (Daughter of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely faultless. Such care and compassion at all times.

Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for your review. We really do appreciate it.


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Review from Anne P (Wife of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish thank all members of the Providence Helping Hands team for their excellent, attentive and sensitive care to my husband on the three visits a day that they came to our home after our contract began on 5th June. It was always a pleasure to have the carers in our home and made such a difference
to us both to know that he was in good hands during this final, most difficult phase of his life.

Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for such a good review, we really appreciate it. We will try and keep up the good work.


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Review from April C (Daughter of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with the greatest care and respect from all carers and staff. They made her very comfortable in the end weeks of her life and always treated her with dignity. I often could hear laughter whilst they were caring for her which meant the world to her as she had a great sense of humour.
She and I were very grateful to them all for the kindness and care during very difficult time.

Reply from Lisa Amah, Director at PHH Care Ltd

Thanks so much for the great review. We really do appreciate it. We hope to keep up the good work.


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Review from Richard D (Husband of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They provide everything I need. They fit in with our life very well and provide a good service. They are always friendly and adaptable to our needs. They are always cheerful and happy and make us feel good.

Reply from Lisa Amah, Director at PHH Care Ltd

Thanks for taking the time to write this review. We really appreciate it


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Review from Jane C (Wife of Client) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise Providence Helping Hands too highly, everyone from the care manager to all the lovely carers has been so professional, courteous, caring and just good to have help for my very poorly husband. As a former medic who treated his patients with total care, I'm so impressed to have him
treated the same way at a time when it's so badly needed. It's a joy to hear his laughter with his carers when having his daily wash and dressing. Thank you so much.

Reply from Lisa Amah, Director at PHH Care Ltd

Thanks so much for the great review. We really do appreciate it. We hope to keep up the good work.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephanie B (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Providence Helping Hands to care for my mother with mixed Dementia since April 2023 to date. They are consummate professionals, trained to high standards and completely reliable! I found them to be flexible and available to cover my specific needs at a very affordable rate.

Reply from Lisa Amah, Director at PHH Care Ltd

We're thrilled! and value your feedback. Thank you


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for PHH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for PHH Care Ltd is calculated as follows: ( (34 Excellents x 5) + (3 Goods x 4) ) ÷ 37 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PHH Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Emma

Emma J

Job Title: Registered Manager

Joined: 2022

Emma C. Jumbe is the Manager at Providence Helping Hands Ltd.


Emma has over 15 years of experience in the care sector.


She holds an MBA, QCF Level 5 Diploma in Leadership and Management for Health and Social Care. She has experience in Care Management and has excellent knowledge of care standards and regulations. She has experience in supporting adults in care homes, residential settings, hospitals and individual homes. She also has experience in supported living settings, supporting adults and children with complex care needs and learning disabilities.


Emma has good communication skills and has also worked as a senior carer, care administrator, care co-ordinator and care manager.


Sandra

Sandra

Job Title: Team leader

Joined: 2022

Care experience in both adults and children.


Lisa

Lisa Amah

Job Title: Director

Joined: 2022

Lisa is a Registered nurse by profession and has over 20 years of experience in the care sector.


Frequently Asked Questions about PHH Care Ltd

What Type of Services does PHH Care Ltd offer?

PHH Care Ltd offers Home Care.

How many Carers does PHH Care Ltd employ?

PHH Care Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PHH Care Ltd to verify any information. View our terms and conditions. PHH Care Ltd has a Premium Service – more info.