Hillview Care Service

108 Biggar Road, Edinburgh EH10 7DU
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9.9 17 Reviews
  • Hillview Care Service, Edinburgh
Hillview Care Services is a home care business in Edinburgh that supports older people living in their own homes. There are a variety of care packages available from hourly visits to overnight support, and all of these packages are tailored to meet the unique requirements of the individual.

Hillview Care Services believes home care has the potential to transform people’s lives and their service supports older people develop real relationships, meet friends and maintain their presence in the community.

Clients are always treated as the priority, with staff constantly delivering person-centred care. Dignity and respect of the individual are always vital.

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Care Provided by Hillview Care Service

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hillview Healthcare Ltd
  • Person in charge
  • Millie Mahaso (Manager)

Funding & Fees Guide for Hillview Care Service

  • Prices

  • Available on request.

Hillview Care Service Reviews (17)

9.9

Hillview Care Service has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years. Over all time Hillview Care Service has 17 reviews.

Overall Experience

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Date Published

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Review from A R (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have built a good relationship with my mum and she seems happy to have them attend to her needs.
I am very pleased with the service provided, it has been very helpful and reassuring for me personally.
I would not hesitate to recommend Hillview Care Service.

Reply from Nadine, Coordinator at Hillview Care Service

Thank you very much for taking the time to leave us a review and for the positive feedback. We are delighted we were able to help support your mum and provide some peace of mind for you.


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Review from D M (Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found you/all your employees very helpful, diligent, prompt, able to deal with abuse! and helpful. Well done.

Reply from Nadine, Coordinator at Hillview Care Service

Thank you very much for taking the time to provide this feedback. It means a great deal to the team. We are pleased to hear you are happy with our carers ability to deal with any situation that may arise.


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Review from M R (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smart and professional care staff.

Reply from Nadine, Coordinator at Hillview Care Service

The team at Hillview would like to thank you for taking the time to send in this review. We really appreciate your comments and are pleased to hear you are happy with the support being provided.


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Review from M M (Daughter of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care and support provided. The staff are polite and patient with my elderly mother who has difficulty communicating. The management are unfailingly prompt to respond and proactive with concerns and have been professional and easy to work with. I live abroad and I'm reassured that
Hillview staff and management are providing great support for my mother.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you for your positive feedback. We do our best to understand our client's needs and it is a pleasure to help in any way we can.


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Review from I W (Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service received.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for your feedback. We aim to be professional and caring at all times.


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Review from C B (Wife of Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after by Hillview care team for 20 hours per week. The team have very much become part of the family. The care, kindness and respect with which my husband is exemplary. Compassion and understanding shine through this highly trained team. Nothing is a problem, which is hugely comforting.
The kindness, understanding and compassion shown to him are hugely supportive. Staff professionalism has been noted by myself, and cafe staff. Thank you to each and every one.

Reply from Millie Mahaso, Manager at Hillview Care Service

Many thanks for taking the time to provide us with such a glowing review. We are pleased that we are making such a positive impact on your husband's wellbeing and lifestyle. I will make sure your review is passed on to the team.


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Review from Kenneth W (Husband of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company to deal with. My wife, who suffers from dementia, has been well looked after since we started using their services a few months ago. I would have no hesitation in recommending Hillview to anyone looking for a care company.

Reply from Millie Mahaso, Manager at Hillview Care Service

We really appreciate you taking the time to provide such a lovely review. We are delighted to hear that you appreciate our help and assistance. Thank you for choosing Hillview.


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Review from B C (Power of Attorney of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault Hillview. The manager's professional experience along with her friendly and engaging manner allowed her to quickly put my relative at ease and develop a rapport. The service was put in place at fairly short notice and has worked exceptionally well since. My relative had only experienced
one other care agency, but there was no comparison. Hillview go out of its way to tailor his support to his changing needs and to listen and respect his wishes. He previously experienced significant health anxiety, but the support and reassurance from the well-trained carers have made a profound impact. He has great relationships with all the carers and he looks forward to their visits every day. It is plain to our whole family that our relative is experiencing a significant change and improvement in his quality of life since Hillview took over his care. I work professionally in health and social care so I have come across many different agencies and Hillview is exceptional.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you for taking the time to submit your review. At Hillview we are continuously looking at ways we can improve our services so thank you for your feedback. We are pleased to hear that you are overall satisfied with the service we are providing.


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Review from Susan W (Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are well-trained, enthusiastic and friendly. They make the whole experience positive. The manager and her husband both do shifts from time to time and so maintain awareness of our situation. They are very responsive to requests.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for taking the time to provide this feedback. We are pleased to hear you are happy with the support you are receiving. We are particularly delighted that you find our team friendly, enthusiastic and well-trained.


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Review from Rona M (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using Hillview for a couple of weeks for my dad but our experience has been entirely positive. We needed someone to start quickly and the staff were fantastic at speeding up the usual assessment process and getting carers in within a week of my first phone call. Dad is delighted with
the carers who attend who he says are cheerful, competent and hard-working. My experience with the manager has been brilliant. She answers my emails quickly, responds to my queries and makes helpful suggestions. It's a tricky time just now with Dad's deteriorating health but the staff at Hillview are making it easier than it would otherwise be. We're all very grateful and would highly recommend this team.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you so much for taking the time to post this feedback. We are pleased to hear that your experience has been so positive. It's been a privilege to support your father and we are delighted to hear our service is living up to expectations.


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Review from Susan M (Daughter of Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview provides an excellent service with capable, efficient and personable staff.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for taking the time to provide this feedback. We are delighted to hear that your experience at Hillview has been so positive and trust that it will continue to be so. We thrive on client satisfaction and aim to deliver the best care.


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Review from Gladys R (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Hillview Care Services for anyone looking for high standards and reliability. The carers are friendly, enthusiastic, respectful and very professional. They arrive on time and work to fit in with my routine.
They listen to me and are well-trained in the needs of caring for the elderly
and disabled. I look forward to seeing them, confident that I will be in safe hands. My family are at ease to know that we have such good service from Hillview.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for taking the time to post this feedback. We aim to maintain high standards and we are so delighted to hear this has been your experience.


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Review from John W (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changed provider to Hillview as the other one was getting far too expensive even though the old one was a good service. Found this company and from the get-go all I can say is I have found the service absolutely first class and friendly and well run by the mental health trained manager. I would have
them for myself if I ever needed it!

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you for your feedback. We appreciate it. This is why we do what we do, to make a difference. We take pride in delivering high-quality care for our clients.


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Review from E W (Wife of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview has been caring for my husband since he was discharged from the hospital. He suffered a stroke and is now in recovery. The carers are all very polite and considerate and treat him with dignity. He gets on well with them all, has a great rapport with them and enjoys a laugh. They are all very
kind and patient with him.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for taking the time to review us. We're so glad to hear you're happy with the quality of the service we are providing. Best regards.


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Review from Caroline F (Wife of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview Care Service has provided personal care for my husband on a daily basis since he got home from the hospital six months ago. He is recovering from a stroke and their carers are always professional, caring and understanding of my husband’s needs. They are totally reliable with regard to timekeeping
and all their carers provide a consistently high standard of client-centred care which is always carried out with a good-natured demeanour. We would highly recommend them.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you very much for taking the time to review us, Caroline. We’re so glad to hear you're happy with the quality of the service we are providing. Best wishes.


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Review from David M (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient, punctual, thorough, respectful and cheerful!
Management is all of the above.
Great care was taken to establish my needs and introduce carers to their tasks.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you David! Good to know our hard work is producing results.


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Review from Kate C (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview Care Service have been wonderful in the care of our mum who requires home care 4 times a day following a stroke.
Our mum adores her carers who are professional, kind, punctual, and best of all a companion to our mum. They take the time to talk and laugh with her and always greet her with
a big smile and hello.
I would recommend them to anyone looking for care for an elderly parent.
We know our mum is safe and happy in their care and her well-being and dignity is their priority.

Reply from Millie Mahaso, Manager at Hillview Care Service

Thank you so much for the kind words. It is an honour to care for Mum and we will continue to do the best we can. Thank you once again.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Hillview Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Hillview Care Service is calculated as follows: ( (94 Excellents x 5) + (7 Goods x 4) ) ÷ 101 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hillview Care Service is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 6 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Millie

Millie Mahaso

Job Title: Registered Care Manager

Joined: 2021

Millie has a Bachelor’s Degree in Mental Health Nursing and an MSc in Healthcare Management from Edinburgh Napier University. She has 17 years of experience working in the NHS in Assessment Wards for older patients with Dementia and varied Mental Health issues.


She has experience working as a Community Mental Health Nurse and brings her expertise in dealing with challenging behaviours and delivering solutions to enable people to remain as independent as possible in the comfort of their own homes.


Millie’s attention to detail will ensure that the very best standards are constantly met for her clients and her team.


Millie likes music and socialising when she’s not at work.


Frequently Asked Questions about Hillview Care Service

What Type of Services does Hillview Care Service offer?

Hillview Care Service offers Home Care.

How many Carers does Hillview Care Service employ?

Hillview Care Service employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hillview Care Service to verify any information. View our terms and conditions. Hillview Care Service has an Enhanced Service – more info.