Willow Adult Care (Chatham & Canterbury)

69 Maidstone Road, Chatham ME4 6DP
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9.5 8 Reviews
  • Willow Adult Care (Chatham & Canterbury), Chatham
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Care Provided by Willow Adult Care (Chatham & Canterbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lighthouse PVT Ltd
  • Person in charge
  • Rumbidzai Sutherland-Chinyemba (Manager)

Funding & Fees Guide for Willow Adult Care (Chatham & Canterbury)

  • Prices

  • Contact us for an individualised assessment of how we can meet your needs.
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Willow Adult Care (Chatham & Canterbury) Reviews (8)

9.5

Willow Adult Care (Chatham & Canterbury) has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Willow Adult Care (Chatham & Canterbury) has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
0
7
1

Review from Robert P (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Willow Adult Care, Mum has stated that the carers are the best she has ever had.
She always looks forward to them coming; they are kind and genuinely caring.
Since first contact and very fast initial assessment, and then being able to start the next day, was amazing, as the previous
care company just stopped coming with no notice or apology, so this was refreshing to find such a good service provider. Many thanks to all the staff.

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Management

Treated with Dignity

Value for Money

Review from Karen G (Niece of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been receiving excellent care from Willow Adult Care for over a year now. We are very happy with the service you provide. My uncle tells me every day he likes the carers he feels they take care of his dignity at all times. The personal care given is exemplary! My uncle remains comfortable
in his own home and this is achieved by the visits by your staff at home. Recently after a spell in hospital, the care was increased to 3 visits a day and a food and eating plan was introduced. This is always done with my uncle's independence in mind. We have excellent communication with the staff who keep us informed of any changes for our attention. My uncle refers to Willow staff as his family they go above and beyond expectations. Thank you.

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Review from Karen T (Daughter of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated with the highest standard of care by the carers. They were always on time and made sure that my mum's needs were always met. It was nice to have a company that cared about their client's well-being, as they would always let me know if there was a problem with my mum. I would definitely
recommend this company.

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Review from Marylou D (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new client of Willow Adult Care Services and we are very happy to have them onboard. They are nothing but kind, efficient, caring and professional. We know my mother is in good hands which is important as I live abroad. My mother is also very pleased with their support and kindness.

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Review from R L (Husband of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased with the service and my late wife formed a very strong bond with her carer, which brought her and myself much comfort in her final days. There is nothing I can add to the above comments that will be of any value.

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Review from J P (Niece of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are all very pleased with the care our uncle is receiving. The carers are all very friendly and treat him with great dignity at all times. They have all forged good relationships with our uncle. They go above and beyond the call of duty. He says that he thinks of them as family. My sister,
cousin and I are happy that he is being cared for well. Any issues are flagged up with us and dealt with promptly.

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Review from J R (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the carers who have been looking after my mother they are punctual and efficient and I know she is pleased with them. My mother is pleased that the same carer attends her regularly as they have a good rapport.

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Review from John W (Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer and I have established a great relationship. For my part, I have found him to be cheerful, helpful and always upbeat.
Days, when I wake up less than happy with life and my current state of health are seen as a challenge to my carer. He points out how much progress I have made since we met,
and all the things I have to look forward to.
He gets on well with my family and it seems that nothing is too much trouble for him.
You should be proud and thankful that you have an employee as good as him. Thank you for letting me meet him.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Willow Adult Care (Chatham & Canterbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Willow Adult Care (Chatham & Canterbury) is calculated as follows: ( (37 Excellents x 5) + (3 Goods x 4) + (1 Very Poors x 1) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willow Adult Care (Chatham & Canterbury) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Willow Adult Care (Chatham & Canterbury)

What Type of Services does Willow Adult Care (Chatham & Canterbury) offer?

Willow Adult Care (Chatham & Canterbury) offers Home Care.

How many Carers does Willow Adult Care (Chatham & Canterbury) employ?

Willow Adult Care (Chatham & Canterbury) employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willow Adult Care (Chatham & Canterbury) to verify any information. View our terms and conditions. Willow Adult Care (Chatham & Canterbury) has a Basic Service – more info.