Valley Care Sheffield

Unit 1 Meadow Court, Sheffield S9 1BX
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1.1 3 Reviews
  • Valley Care Sheffield, Sheffield
Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes.

Their staff are professional and experienced and offer care that is tailored around the individual. They routinely go beyond the call of duty showing the people they care for that they are highly valued.

They offer lots of different care packages including short visits to give medication as well as live-in care and respite care.

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Care Provided by Valley Care Sheffield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maura Duggan (Registered Manager)

Funding & Fees Guide for Valley Care Sheffield

  • Prices

  • Minimum rate £25.26 per hour

  • Additional charge for bank holidays. Please get in touch for further details

Valley Care Sheffield Reviews (3)

1.1

Valley Care Sheffield has a Review Score of 1.1 (1.111) out of 10, based on 3 reviews in the last 2 years. Over all time Valley Care Sheffield has 3 reviews.

Overall Experience

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Date Published

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Review from A S (Relative of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality
hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your view on the care we provided, but we went above and beyond to support with the package, the manager attended calls herself when no staff were available that suited the needs of the service user. Communication was regular and when we lost the area it was not a case of handing back the calls, it was a case we did not have the carers in the area to provide the regular care support needed.


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Management

Treated with Dignity

Value for Money

Review from Colin W (Son of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer after carer just doing their own thing despite having the Care Plan on their phones.
Just want to get in and out of the call as quickly as they can and do as little as they can.
Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled
as a moaner rather than a concerned family member looking after my mums wellbeing.
My mum pays in full for these visits and it's just not good enough.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your concerns raised, I have been working on carers to stay full time, been out with new carers to show them what needs to be completed. We now have a regular carer in place that the family have sent in positive feedback for.


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Review from Sharon G (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last
couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

We are very sorry to hear that this has been your experience over the first couple of days of transfer. We are actively working with all clients and families to ensure that call times can be checked against the information the company has received from the previous provider. We aim to accommodate as much as possible. We would like the opportunity to speak more about any concerns, please do contact the office on 0114 3080 843.


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Treated with Dignity

Value for Money

Current Review Score: 1.1 (1.111)

Overview of Review Score

The Review Score of 1.1 (1.111) out of 10 for Valley Care Sheffield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.111 for Valley Care Sheffield is calculated as follows: ( (2 Poors x 2) + (16 Very Poors x 1) ) ÷ 18 Ratings = 1.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valley Care Sheffield is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Maura

Maura Duggan

Job Title: Registered Manager

Joined: 2021

I joined Valley Care in September 2021 and set up a new office in Sheffield. I came with lots of experience as previous Manager since 2016. Prior to work as a Manager I have been a carer, care coordinator since 2009. My past experience was SEN(M) nursing and have also been a Ward Clerk in Ireland.


Jack

Jack Gent

Job Title: Care Coordinator

Joined: 2024

Jack joined Valley Care as a care coordinator in June 2024. Prior to joining our team, Jack has worked in care as Carer, Care Coordinator and a Deputy Manager.


Shakeel

Shakeel Memon

Job Title: Care Coordinator

Joined: 2024

Shakeel joined our team at Valley Care in September 2024. Shakeel came with the knowledge and experience of a Care Coordinator and has become a very valued part of our team.


Frequently Asked Questions about Valley Care Sheffield

What Type of Services does Valley Care Sheffield offer?

Valley Care Sheffield offers Home Care.

How many Carers does Valley Care Sheffield employ?

Valley Care Sheffield employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Sheffield to verify any information. View our terms and conditions. Valley Care Sheffield has a Platinum Service – more info.