Kingsley Home Care - East Norfolk & Suffolk Coast
58 London Road North,
Lowestoft
NR32 1EP
From £24 Per Hour
Available upon request
Kingsley Home Care - East Norfolk & Suffolk Coast has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years. Over all time Kingsley Home Care - East Norfolk & Suffolk Coast has 22 reviews.
Review from Denis H (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a lovely review.
I will pass your comments on to the care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Averil H (Client) published on 3 March 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave lovely feedback, I will pass this on to the care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.831) out of 10 for Kingsley Home Care - East Norfolk & Suffolk Coast is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Kingsley Home Care - East Norfolk & Suffolk Coast is calculated as follows: ( (104 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 124 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kingsley Home Care - East Norfolk & Suffolk Coast is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Branch Manager
Joined: 2024
Hazel brings with her a wealth of experience in healthcare having worked for One to One Homecare Ltd as Branch Manager for almost 10 years, and also having delivered healthcare training. Throughout her career she has worked with LD services, elder care and families and children, meaning that she is well-placed to support the Lowestoft branch with our continued growth.
Job Title: Chief Operations Officer
Joined: 2020
When did you join Kingsley?
May 2013
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I started my care journey 42 years ago. Trained as an EN(M) qualifying at the age of 20 and I was one of the youngest enrolled nurses working in an acute psychiatric hospital. I specialised and worked with advanced dementia before moving into the addiction unit. I then went on to complete my conversion course and qualified as an RGN specialising in the bleed unit. I then burnt out with the NHS and moved into Social care working as a deputy manager and then a home’s manager in a nursing home 25 years ago. I have worked with charities, social housing and finally Kingsley Healthcare. Started as a registered manager at Colne House before progressing to a Peripatetic Manager supporting homes without a manager and ensuring they were CQC-ready. Moved on to Operations manager before being offered the Regional Operations Director in 2019.
A short break from work in early 2024 before returning to my current role.
What do you find most rewarding about working in-home care?
Supporting people to live as independently as they can in their own homes. When this is no longer possible being able to support and offer live-in care or moving into one of our homes
What is your vision for the future of this branch and the services it provides?
My vision is to see Kingsley Homecare grow in not only the three areas that we currently cover but nationwide. I want us to be the provider of choice.
What are your hobbies and passions outside of Kingsley?
I enjoy good food and wine, visiting the gym, walking my dog along the beautiful Lowestoft coastline, upcycling old furniture and knitting in front of my fire on the cold winter nights.
Job Title: Group Business Development Manager
Joined: 2020
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.
What do you find most rewarding about working in-home care?
I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.
What is your vision for the future of this branch and the services it provides?
My vision is that we eventually become the leading provider of home care in the UK
What are your hobbies and passions outside of Kingsley?
I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading
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