Infinity Care 365

Unit 1 Franklyn House, Daux Road, Billingshurst RH14 9SJ
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7.9 8 Reviews
  • Infinity Care 365, Billingshurst
Infinity Care 365 delivers exceptional, personalised care to individuals in the comfort of their own homes across West Sussex. This dedicated service provider focuses on enhancing the overall well-being of each service user, ensuring they can maintain their independence while receiving the support they need.

Types of Care and Specialist Services

Infinity Care 365 offers a comprehensive range of care services tailored to meet the diverse needs of its service users. These services include:

Personal Care: Assistance with daily living activities such as bathing, dressing, and grooming.
Medication Management: Support with medication administration and monitoring to ensure proper usage.
Household Support: Help with tasks like cleaning, laundry, and meal preparation to maintain a safe and comfortable home environment.
Companionship Services: Providing social interaction and engaging activities to combat loneliness and promote mental well-being.
Specialist Care: Expertise in dementia care, palliative care, and support for individuals with chronic illnesses such as cancer.

How Services are Provided

Infinity Care 365 is dedicated to delivering care that is both compassionate and professional. Care plans are customised to each individual's needs and preferences, offering flexibility from short-term visits of just one hour to comprehensive 24-hour live-in care.

Quality of Care

Committed to the highest standards, Infinity Care 365 ensures that all staff members are rigorously selected through a comprehensive recruitment process. This includes thorough background checks (DBS) and obtaining at least two professional references. Ongoing training and development programs keep the staff updated with the latest in care practices.

Service Users

Infinity Care 365 caters to a wide range of individuals, including older adults.

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Care Provided by Infinity Care 365

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability

Good to Know

  • Owner
  • InfinityCare365 Ltd
  • Person in charge
  • Fortune Dube (Manager)

Funding & Fees Guide for Infinity Care 365

  • Prices

  • Care starts from £13.00.

  • Please contact us for a more detailed breakdown of the Fees.

Infinity Care 365 Reviews (8)

7.9

Infinity Care 365 has a Review Score of 7.9 (7.947) out of 10, based on 8 reviews in the last 2 years. Over all time Infinity Care 365 has 8 reviews.

Overall Experience

  • 5
  • 0
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  • 3

Date Published

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Review from Ruhena S (Daughter-in-law of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company looked after an elderly relative of mine and I found the service to be appalling. The staff did not care and I found items to be missing from various rooms in the house. The responses on do not configure with my own. I found them to be evasive and they repeatedly do not give you the answers
to simple questions when asked, all in the name of cost saving. The bond between carer and patient should never be broken yet in my experience this was done repeatedly and on a number of different levels, the recourse from the owner was insufficient and unforthcoming. Please avoid this company at all costs and look elsewhere for trustworthy care providers.

Reply from Fortune Dube, Care Manager at Infinity Care 365

We are truly sorry to hear that you feel this way about the care provided to your relative. At Infinity Care 365, we are deeply committed to delivering high-quality, compassionate care and ensuring a seamless experience for all our clients and their families. During the time we were caring for your loved one, we did not receive any concerns regarding the service provided. We take all feedback seriously and would have welcomed the opportunity to address any issues at the time. Our team always strives to build strong, trusting relationships with our clients, and it is disheartening to hear that your experience did not reflect this. If you would be willing, we would appreciate the chance to discuss your concerns further. Please do not hesitate to reach out to us directly so we can better understand your experience and work towards a resolution.


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Review from Gillian F (Wife of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care provided by Infinity. All the staff are well trained and reliable and arrive with a smile each day. We would both certainly be happy to recommend the company to anyone who is in need of carers.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you so much for your kind feedback. Were truly delighted to hear that you are happy with the care provided by Infinity. Our team takes great pride in ensuring our clients feel supported and valued, and its wonderful to know that their professionalism and positive attitude have made a difference. Your recommendation means a great deal to us, and well continue striving to deliver the highest standard of care every day. If there is ever anything further we can do to support you, please don't hesitate to let us know!


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Review from Juliet R (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company cared for my father for almost 12 months. There were fundamental flaws in the care service that he received. Having cancelled the contract and sought to subsequently pick up issues with management we have had no support or attempt to reconcile our deep concerns. These included missing and
broken items from the house, general condition of cleanliness especially of kitchen area. We have been met with deaf ears and no personal contact or rectification from management. The family are devastated by the behaviour of some of the staff and my father is also broken by some of the behaviour. I would not recommend anyone employing this company. I have had to give 1 star however in reality they deserve nil.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you for your feedback. We take all concerns seriously and are deeply saddened to learn about your dissatisfaction. While we understand your frustration, we must respectfully clarify that we were not made aware of these specific concerns during the provision of care or in follow-up communications. Throughout our time supporting your father, we maintained regular contact with both your family and local authorities, ensuring transparency and cooperation. We also addressed the feedback provided, offering a discount and cooperating with ongoing investigations. It is disheartening to hear of your dissatisfaction through public reviews rather than directly, as we strive to address issues promptly and thoroughly. We are awaiting the outcome of the police report to ensure an objective resolution. We remain committed to providing high-quality care and will use this feedback to reflect and improve. We are grateful to have cared for your father and wish him well in his current placement.


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Review from Melanie S (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we use Infinity Care 365 for live in care for our father as he has dementia and Parkinson's. We started with a few hours a day, then all day, and as his needs have changed we have moved to live in. We have been unbelievably impressed with all the personnel we have met. The carers are kind
and considerate and attend all his medical appointments with a member of the family so they can understand any changes that are needed to improve the care they offer. They understand he loves to attend church every week and ensure an extra staff member is on hand to help him to and from the church. They do all sorts of exercises with him every day from normal stretching and assisted walking to doing puzzles and crosswords with him to help keep his brain active as much as possible. Weather permitting, he is taken out for a walk in his wheelchair as often as possible. The management team visit frequently to ensure all is well and that the staff and we as a family are happy with everything.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you so much for sharing your thoughtful review and for choosing Infinity Care 365 to support your father's care needs. We are truly grateful for your trust in our team and the opportunity to provide care for someone so cherished. It brings us immense joy to know that our carers and team have made a positive impact on your father's well-being. Supporting him in activities he loves, such as attending church and engaging in exercises to keep his mind and body active, is at the heart of our person-centered care philosophy. We're also glad to hear that our collaboration with your family during medical appointments and regular visits from the management team have provided reassurance and seamless care. Your kind words about our carers' kindness, attentiveness, and understanding mean the world to us. It is a privilege to be a part of your father's journey, and we remain committed to adapting and improving his care as his needs evolve. Thank you Warm regards Care Manager


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Review from Harvey S (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company looked after my father for 12 months. They were unreliable, we found many items missing and broken after contract termination. White goods left in dirty and unclean state (not to mention unhygienic). Also emerged they were driving family cars potentially uninsured. I would not recommend.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you for taking the time to share your feedback. We deeply appreciate the opportunity we had to care for your father over the past year and are pleased that we were able to keep him safe during that time. We are committed to delivering the highest standard of service. I am truly sorry that your experience fell short of these expectations. We take all feedback very seriously, actively reviewing concerns. Unreliability: We are always striving to ensure consistent, high-quality care and address any gaps in our service. Missing or broken items: This is not reflective of the standards we uphold, and we are reviewing this internally to understand what happened Cleanliness: We sincerely regret any oversight in maintaining the cleanliness of white goods and will reinforce. Driving: We conduct rigorous checks for all employees, including driving eligibility and insurance where applicable. We cooperated fully with the relevant authorities and continue to await the police's final report.


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Review from Vivienne W (Daughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care has been provided for our father. The staff are super kind and always respectful. We would, and have, highly recommend Infinitycare365 to anyone looking for superb service and care for their loved ones who need support.

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Review from J F (Client) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have had the staff are all very professional and helpful. The only thing that has upset me is sending my lead carers to help another client for two weeks. I would accept it if he was going on holiday or on special training but not to the other clients for two weeks.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you very much for your feedback and for expressing your satisfaction with the care you have received from our team at Infinity Care 365. We are pleased to hear that you find our staff professional and helpful. I understand your concern about your lead carer being temporarily assigned to assist another client for two weeks. Occasionally, our carers are reallocated to support other clients who may be in critical need or experiencing exceptional circumstances. This practice allows our staff to gain diverse experiences, enhancing their skills and expertise, which ultimately benefits all our clients, including you. It also fosters a collaborative and supportive environment among our carers, ensuring that high standards of care are maintained across the board. Your feedback is invaluable to us, and we appreciate your understanding in this matter. We are committed to providing continuous, high-quality care, and your satisfaction is of utmost importance. Happy to discuss if need be.


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Review from A W (Husband of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers at Infinity Care 365 are an absolutely amazing group of people. They cared for my wife in her final weeks before she passed, and could not have been more caring or loving to her. They never compromised her dignity which she kept right to the end. Nothing was ever too much and they would
go out of their way to help in any way that they could. They always wore a smile and were never downbeat, which would always lift us up in the morning. At her passing, they sat with us and cried with us. I can't speak more highly of them. Simply outstanding.

Reply from Fortune Dube, Care Manager at Infinity Care 365

Thank you so much for taking the time to share your heartfelt experience with Infinity Care 365. We are deeply moved by your kind words and are incredibly grateful for your feedback. It was truly an honour for our team to care for your wife during her final weeks. We strive to provide compassionate and dignified care, and your recognition of our efforts means a great deal to us. Our carers are dedicated to offering support and kindness, even in the most challenging times, and it is comforting to know that their presence brought some light to your mornings. Your touching comments about our team's empathy and support during her passing resonate deeply with us. We believe in being there for our clients and their families, not just as caregivers but as a source of comfort and strength. Thank you once again for your wonderful review. Your words inspire us to continue delivering the highest standard of care to all our clients. With deepest sympathy and gratitude.


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Current Review Score: 7.9 (7.947)

Overview of Review Score

The Review Score of 7.9 (7.947) out of 10 for Infinity Care 365 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.447 for Infinity Care 365 is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) + (18 Very Poors x 1) ) ÷ 47 Ratings = 3.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Infinity Care 365 is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Infinity Care 365

What Type of Services does Infinity Care 365 offer?

Infinity Care 365 offers Home Care.

How many Carers does Infinity Care 365 employ?

Infinity Care 365 employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Infinity Care 365 to verify any information. View our terms and conditions. Infinity Care 365 has a Platinum Service – more info.