Munissa Kare Services

Office 12, 1 College Yard, 56 Winchester Avenue, Brondesbury Park, London NW6 7UA
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8.1 4 Reviews
  • Munissa Kare Services, London
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Care Provided by Munissa Kare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Munissa Kare Services Ltd
  • Person in charge
  • Faiza Issa (Manager)
  • Admission Criteria
    • Nursing Tasks or injections

Funding & Fees Guide for Munissa Kare Services

  • Prices

  • Hourly rate £20 Weekdays
    £21 on the Weekends and £22 Bank Holidays

  • Very attractive discount rates available inquire within.
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Munissa Kare Services Reviews (4)

8.1

Munissa Kare Services has a Review Score of 8.1 (8.083) out of 10, based on 4 reviews in the last 2 years. Over all time Munissa Kare Services has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
0
0
4
0

Review from Terence M (Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is great at communicating, has great staff, very good care workers, compassionate, reliable and know what they are doing. There are other people in my block who use their services and are very happy with them. Would for sure recommend it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel good with this agency. They are God-sent angels and I feel safe with them. They are caring, supportive, reliable, and compassionate care workers. I would for sure recommend to anyone looking for care workers who are trained and trustworthy to support you. 10 out of 10. They also provide services
to many people in my residence home who are not able to use the internet but I know they would for sure recommend and express how happy they are with this service provider.

Reply from Faiza Issa, Manager at Munissa Kare Services

Oh thank you so much for all that, we really appreciate your support and kind words. Thank you.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona H (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My last review was made under the duress of constantly being pestered to write it although I was not given enough time to form an opinion.
There is a lot of room for improvement, especially in terms of listening to clients without dismissing, disputing and overriding client needs and requests. Overly
helpful in the beginning leading to attempted manipulation and disrespect.
This agency has lots to learn about addressing clients' needs and not satisfying its own ego. This new agency needs a lot more experience in listening to clients and meeting their needs. It provided a terrible service which needs much improvement. This was the shortest and most unnerving carer/client relationship I've ever experienced. I have concerns for other clients who are unable to stand up for themselves. This was definitely not a pleasant experience and I will not be recommending this service provider to anyone else. For the sake of client health and well-being, this agency needs close monitoring.

Reply from Faiza Issa, Manager at Munissa Kare Services

We always appreciate all sorts of feedback/reviews that encourage us to improve and enhance our services for the better. We are glad that you were happy with the service provided to you at the beginning, but, sorry to hear it didn't continue due to limitations on what we can't provide as a care agency. Our standard of care still remains the same, Respect, Caring, Supportive and Compassionate. We provide care workers to support and assist people who are in need in order to be able to be independent or be comfortable in their chosen environment. We are a care-providing agency and we do not provide Maids or Chefs. Our policy goes along the guidelines of what the Social Services instruct us to carry. Again we are very sorry we could not accommodate your requirements and we wish you all the best.


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Treated with Dignity

Value for Money

Review from M M (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Munissa Kare Services was very understanding of my situation, they never judged me and looked down on me like some of the people I have come across in the past. They have supported and treated me like I matter, treated me like family and their great staff, supported me with all my needs.
Very happy
with them and would recommend to anyone who is in need of great caregivers.

Reply from Faiza Issa, Manager at Munissa Kare Services

Thank you so much for your support much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Munissa Kare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.083 for Munissa Kare Services is calculated as follows: ( (18 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 24 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Munissa Kare Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Munissa Kare Services

What Type of Services does Munissa Kare Services offer?

Munissa Kare Services offers Home Care.

How many Carers does Munissa Kare Services employ?

Munissa Kare Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Munissa Kare Services to verify any information. View our terms and conditions. Munissa Kare Services has a Basic Service – more info.