Visiting Angels Warwickshire

Unit 6 Ardent Court, William James Way, Henley-in-Arden B95 5GF
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9.9 28 Reviews
  • Visiting Angels Warwickshire, Henley-in-Arden
Providing exceptional home care services in Warwickshire, Stratford-Upon-Avon, Redditch, Solihull and surrounding areas, Visiting Angels are the first carer-centric care provider who ensure that their caregivers are looked after and rewarded well for the essential services they provide.

When caregivers are treated well by their employers they develop loyalty reducing staff turnover and ensuring consistency of care for the clients. Clients also get to choose their caregiver and build a trusting relationship with them.

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Care Provided by Visiting Angels Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ardis Services Ltd
  • Person in charge
  • Surjit Virk (Manager)

Funding & Fees Guide for Visiting Angels Warwickshire

  • Prices

  • From £32 per hour

  • Each client is unique in their needs and preferences for care and support services. We will carry out a full assessment, free of charge, and discuss in detail the outcomes to be achieved and the best fit for days and times of visits. This will be followed by an 'introduce your caregiver' meeting to ensure client is happy with the choice of caregiver.

Visiting Angels Warwickshire Reviews (28)

Total of 28, showing 1-20
9.9

Visiting Angels Warwickshire has a Review Score of 9.9 (9.899) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Warwickshire has 28 reviews.

Overall Experience

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Review from Jenny M (Daughter of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the daily care and support Visiting Angels has offered my family, supporting my mum who had Alzheimer's. The manager is kind, efficient and always at the end of the phone (even at the weekend). The care mum received was reliable and friendly and extra duties carried
when asked. It is such a difficult decision to arrange care in your own home but Visiting Angels made it straightforward and took a lot of stress away from my dad. We would not hesitate to recommend Visiting Angels to others. Our deepest gratitude to the whole team.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Makes us very happy to know that we were able to provide the much needed support at a difficult time for the family and strong relationships were built with the main caregiver. Thank you for your positive feedback.


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Review from Paul H (Husband of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your services and the kindness of your angels. My wife has benefitted from the visits and feels secure and more at home. No hesitation in recommending Visiting Angels. Always on time and stay for the duration which is not something that we've had with other care services.

Reply from Surj Virk, Managing Director at Visiting Angels Warwickshire

It has been lovely getting to know you both and I'm very pleased that you have seen the difference in how our services operate, our aim is always to deliver exceptional services delivered by exceptional caregivers! May your wife continue to benefit for a long time to come.


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Review from Donna F (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers are amazing and compassionate. Always gentle and patient with my father-in-law who has dementia. A special thank you to two ladies in particular, you have been such wonderful with both my father and mother in law.
Carers have always been polite and respectful of our home and gone above
and beyond to make this difficult time manageable.
Any changes to visits have been dealt with quickly and efficiently.
As a family of nurses, we could not have asked for a better service.
Thank you to you all.
Kind regards.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you so much for your positive feedback, this will be passed on to the relevant caregivers and I know they will really appreciate your kind words as they always go above and beyond to ensure the best possible services are provided to each and every client. It has been joyous supporting your father-in-law (I know our Angels miss him and his witty humour)! We wish him and all the family the very best for the future.


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Review from Rebecca P (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to personal circumstances, I only had the use of this care service for a short time but I can honestly say they made it very easy for me. They were extremely professional, and understanding and did everything they could to help and assist me and gave me options and ideas on how to handle things.
I
was very pleased that we had the same carer every night to maintain continuity and build a relationship.
At the beginning, they gave me daily updates as to how the visit went and our particular carer, although I didn't meet her personally I had feedback from 2 family members who said how lovely she was.
If I need help again in the future I will definitely be back to Visiting Angels. I cannot recommend them enough. If my situation had been different I would have been happy to make this a long-standing relationship with them.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your positive feedback and I'm glad we were able to make such a difference in a short period of time. Continuity is very important to us as it benefits the clients and our caregivers. You know where we are if you ever need any support in the future. Wishing you and your family all the best.


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Review from Marie H (Niece of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to say the ladies who visit Aunty are amazing! Three staff members, in particular, nothing is too much trouble, kind and very very caring. Aunt loves to see the ladies and it gives the family peace of mind. If laundry needs doing it's no problem. Thank you all for your help with Aunt.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Your aunty is a lovely lady and our Angels adore her, it is a pleasure providing services to her and the Angels will always go above and beyond to ensure our clients are supported with care and compassion. Thank you.


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Review from Giancarlo B (Son of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great start to what we hope to be a fruitful ongoing relationship with the Angels of Warwickshire. From the first introductory phone call to setting up a twice-weekly visit for my father, who has moderate Alzheimers, the manager and the rest of the team have been outstanding.
I would recommend them
highly to anyone needing help and support at home for their loved ones.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your lovely words! We are very proud of what we do and it's great to know your Dad is now getting the support he needs and you have some peace of mind.


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Review from Russell C (Son of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care provider urgently when my Father was going to be on his own for an extended period of time due to my stepmother being detained in hospital. Visiting Angels came to our aid with a very comforting and easy manner. The manager took us through the process without too many hurdles and allocated
a regular Carer to visit my Father every morning and carry out whatever tasks he needed help with.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for you great feedback. Quality and consistency is very important for all clients as well as our caregivers and we always try to keep the process of a new client joining us as simple as we can as we know the client and family will already be going through a difficult time.


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Review from Richard B (Brother of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels provided a companionship service for my sister who has Alzheimer's. Having struggled to find such a service in my area, Southam, it was a joy not just to find one willing to travel all the way to us, but to discover a friendly, caring, listening team, who delivered exactly what we needed.
My sister really enjoyed the company of her carer and enjoyed her trips out. So, great team, great ethics, good value.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, I'm glad we were able to make a positive difference and get to know your sister. We aim to support where we can including remote areas and villages as we know the more remote the location, the harder it is to find premium quality care and support services. Wishing your sister all the best for her future in her new home.


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Review from C H (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can totally recommend Visiting Angels. They recently looked after my elderly mother after a bad fall and were brilliant. The carers were kind, patient and adaptable and the office organised excellent round the clock care at very short notice.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, I'm glad we were able to step in at short notice and enable your mum to return home from the hospital as well as provide you, the family, with peace of mind that your mum was well cared for. It has been lovely getting to know your mum and seeing the pleasure she has from being back in her own home.


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Review from Jon H (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to express my sincere thanks to Visiting Angels in Warwickshire for the empathic, comprehensive and flexible support provided to my mum since she lost her husband in September of 2023. With myself and my two sisters all living in different parts of the country and all a long drive from Mum's,
the care, support, company and companionship of those providing additional support has been fantastic. It is clear that all at Vistiting Angels have a passion for the work they do, not just a job. My mum has been delighted with the support she has received and we could not recommend them enough. It's very difficult to make a choice in home care for a recently bereaved parent, I'm so glad we were fortunate enough to select our Angels.
A special thanks to the team and an extra special shout to one carer, in particular, who Mum considers a close friend after all the time they have spent together

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

It has been an absolute pleasure supporting your mum, we are all very fond of her and want only the best for her. It's great to know that our passion shows - we want each and every one of our clients to receive only the best possible care and support so that they also experience the positive impact it can make to their lives. Knowing we are achieving what we set out to achieve makes us very proud, a big thank you to all our Amazing Angels for making this possible!


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Review from D E (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Angels were very supportive and guided us through the process to put a suitable care package in place for our father. They completed a thorough assessment of his needs and were flexible in putting the final care package together. We always found the care assistants and the admin office friendly
and approachable.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

It was a pleasure providing services for and getting to know your father - a true gent! Thank you for your positive feedback, it's great to know the positive difference our Angels are making to our clients.


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Review from E H (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so grateful for the care Visiting Angels provided for my dear Mum. Although she was reluctant at first to accept that she needed extra help the care and professionalism shown to her soon made her realise what a helpful service was being provided. The care was exemplary and as a family, we would
have no hesitation in recommending this company. From our first meeting with the manager, everything was organised in a timely way. She gave us confidence that the carers would do everything to provide the care specific to my Mother's needs. Two members of staff who provided most of my Mother's care were so kind and caring especially when she wasn’t well. Nothing was too much trouble and all tasks were carried out with great dignity. Thank you for all you did.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your kind words. It's not uncommon for people to be reluctant about receiving care and support services, we experience this often, but it really doesn't take long for them to realise the positive difference we can make to their daily lives and how the caregivers nurture the important relationship between them. I am very proud of the exemplary services we provide.


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Review from I M (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent experience! The Visiting Angels went way beyond my expectations and were a huge help with my elderly Mother whilst Father was in hospital.
Their care and knowing Mother was looked after was a massive relief especially as I live overseas.
I thoroughly recommend the 'Visiting Angels!'.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your kind words, we have greatly enjoyed providing services to your Mother and glad that we were able to provide you with the peace of mind needed! We look forward to providing further care and support services to your Mother and Father. All the best, Visiting Angels Warwickshire.


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Review from Russell A (Son of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Far superior to our previous carers. The care we receive is friendly and professional. We were worried that my mother’s care would involve various members of the Visiting Angels team and would lack continuity but all the ladies provided have been excellent and we the family are very satisfied with all
the team providing care.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you! Ensuring quality and consistency is just as important for us as it is for our clients and their families. Our Angels strive to always deliver services with care, kindness, and compassion and it's great to know the positive difference this is making in our client's lives.


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Review from Jim J (Son of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience with Visiting Angels is positive. Management is amenable and flexible, and the carers are committed and empathetic to my mother's needs, spoken or otherwise. It is a huge change for my mother to have new people in her house, and dealing with all personal aspects of her care, the
Visiting Angels carers have assimilated into her life surprisingly well. Thank you.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your lovely comments. Your mother is a very special lady, and the caregivers are smitten! If there is anything that can be improved, please do let us know - your feedback is important to us.


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Review from Pam B (Wife of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A time we thought would never happen, when both of us would be out of service. My husband was not mobile due to a broken hip and I was in hospital with pneumonia. Our daughter lives 50 miles away so it was imperative we had immediate help for my husband at home. These lovely ladies from Angels helped
cheer him up with their visits, helping him with meals, drinks and company. Always on time, so he knew when to expect them.

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Review from N T (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be impressed by the care provided by Visiting Angels. The service is supporting us in caring for Mum in her own home. I’m bowled over by how responsive and flexible the service has been, with late notice requests for additional visits being accommodated without any drama - even over the
Christmas period. Mum is fond of the ladies who care for her, who are kind and reliable. The service gives us reassurance that Mum is being well looked after when we’re not able to be around - which is priceless!

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for the lovely feedback! Our Angels are very fond of your Mum too and it gives us great pleasure to know that we are making a positive difference in her life whilst giving you, the family, reassurance and peace of mind which is just as important.


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Review from Claire E (Daughter of Client) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the fantastic service provided to my father in his time of need by Visiting Angels Warwickshire. They paired my very independent father up with a wonderful team of carers and he thoroughly enjoyed their regular visits.
I would not hesitate to recommend this amazing company, they have
a great team of carers and the service they have provided has taken a huge weight off my mind knowing my Dad is being cared for.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your kind words, I'm glad we were able to step in quickly and provide the support that your dad needed. Our Angels said it was a pleasure providing services to your dad, he is a lovely man so the feeling was mutual!


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Review from Cris T (Son of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A sudden and difficult change in circumstances was made easier by the speed and professionalism of Visiting Angels, who quickly provided excellent live-in carers when needed. We are very grateful for all their efforts and happy to recommend their services.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Really happy to know that we were able to make a difference and it's great to see the progress that your loved one is making!


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Review from Barb L (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and very personal service at all times. Always available to talk to if there are any queries or concerns. Nothing is too much trouble and my Mum benefits from the friendship extended to her by her lovely carers. She enjoys her trips out and every effort is made to take her somewhere which
she will enjoy based on her interests. Big thank you for all you have done to date for my Mum.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, your mum is a pleasure and caregivers are very fond of her. It's great to know our services are making such a difference.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Visiting Angels Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Visiting Angels Warwickshire is calculated as follows: ( (153 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Warwickshire is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Surj

Surj Virk

Job Title: MD/Registered Manager

Joined: 2022

I have seen the high turnover of care staff and the impact this has on the people receiving care, constantly being cared for by different people, not knowing who is going to turn up and how much they will know about the support that needs to be provided and unable to build any meaningful relationship with the caregivers. I want to provide a consistent, caring and safe service to the individuals we are supporting and this is why I joined Visiting Angels, to be carer centric! I want to empower my caregivers to value themselves and the work they do and to be recognised for the difference they make to people's lives by dealing with issues like poor pay, lack of training and support and feeling undervalued recognising the worth of our Angels."


Frequently Asked Questions about Visiting Angels Warwickshire

What Type of Services does Visiting Angels Warwickshire offer?

Visiting Angels Warwickshire offers Home Care.

How many Carers does Visiting Angels Warwickshire employ?

Visiting Angels Warwickshire employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Warwickshire to verify any information. View our terms and conditions. Visiting Angels Warwickshire has an Enhanced Service – more info.