Visiting Angels Warwickshire

Unit 6 Ardent Court, William James Way, Henley-in-Arden B95 5GF
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9.9 28 Reviews
  • Visiting Angels Warwickshire, Henley-in-Arden
Providing exceptional home care services in Warwickshire, Stratford-Upon-Avon, Redditch, Solihull and surrounding areas, Visiting Angels are the first carer-centric care provider who ensure that their caregivers are looked after and rewarded well for the essential services they provide.

When caregivers are treated well by their employers they develop loyalty reducing staff turnover and ensuring consistency of care for the clients. Clients also get to choose their caregiver and build a trusting relationship with them.

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Care Provided by Visiting Angels Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ardis Services Ltd
  • Person in charge
  • Surjit Virk (Manager)

Funding & Fees Guide for Visiting Angels Warwickshire

  • Prices

  • From £32 per hour

  • Each client is unique in their needs and preferences for care and support services. We will carry out a full assessment, free of charge, and discuss in detail the outcomes to be achieved and the best fit for days and times of visits. This will be followed by an 'introduce your caregiver' meeting to ensure client is happy with the choice of caregiver.

Visiting Angels Warwickshire Reviews (28)

Total of 28, showing 21-28
9.9

Visiting Angels Warwickshire has a Review Score of 9.9 (9.899) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Warwickshire has 28 reviews.

Overall Experience

  • 26
  • 2
  • 0
  • 0
  • 0

Date Published

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11
28
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Review from S K (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager guided our family through the pre-assessment process as though she was holding our hand. She immediately put my dad at ease and really listened to him. She also provided much needed practical advice and support throughout the process.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your kind words. Here, at Visiting Angels, we understand how challenging it can be to accept that a loved one needs care and support. We always endeavour to make the process as smooth and comfortable as possible and it's great to know that we are achieving this.


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Review from Jane B (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trustworthy and very reliable service. My brother and I have been really impressed with the service offered and it gives us peace of mind that our parents are being well looked after. We also really appreciate the flexibility offered. Thank you!

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, it has been a pleasure getting to know and supporting your parents, they are lovely! I appreciate it's hard for families when they cannot be there all of the time and being able to give you peace of mind is so important and goes with the quality and consistency we provide.


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Review from P E (Son of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Visiting Angels to provide personal care and support for my father at a difficult time. All the staff were helpful and very professional. We knew Dad was being properly and effectively cared for and this was a great help and reassurance for the family. We don't hesitate to recommend Visiting
Angels and will use them again.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you. It was a pleasure caring for your dad and, like you said, we brought calm to the chaos, so I'm glad we were able to step in so quickly.


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Review from S J (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class, caring business who provide excellent care. They listen and assess the client's needs. They are helpful and make positive suggestions on how things can improve. The carers are kind and always polite. Management are flexible and adaptable at a time that can be very stressful on families.
Thanks so much.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your positive comments. We know how stressful it can be when a loved one has health problems and needs care and support. Our aim is to support and guide families through the process to ensure it can be as stress-free as possible and it's good to know that we are achieving that.


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Review from Carole C (Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s very good, excellent. My carer is nice to talk to and very polite and respectful, she puts a smile on my face and will do anything that needs doing. Nice to have someone checking on me, makes me feel safe.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, we are very lucky to have such a great team of Angels who genuinely care about putting a smile on your face and looking out for your well-being. Their visit notes always reflect what a lovely person they think you are too.


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Review from J T (Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years it has been difficult to find a genuinely good care company but I believe I have found that here.
With many previous companies, I have been through a lot, having to deal with being treated badly by staff and management alike and I would feel intimidated by people who are supposed to
be caregivers.
Here though, I feel already, after a few weeks, that this is a good care company, with a manager who is a kind, friendly person - someone I respect, who looks after her staff as well as she does her clients.
My two carers have been polite, patient, understanding, hard-working, respectful and sincerely caring.
It is evident that they enjoy their jobs and, in fact, want to be in my home, looking after and getting to know me whilst helping me to live the best way that I can.
After years of struggling with depression and severe social anxiety etc. I have found a safe place, finally, with this company and I'm actually flourishing.
I would recommend Visiting Angels - Warwickshire.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your feedback. We are very proud to be making such a positive difference in your life and I have no doubt that, with our support, further life improvements will be achieved.


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Review from Lisa J (Mother of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and management, the company was really quick to respond to care requests and arrange support for my son who has Down’s Syndrome and Autism.
Staff are always friendly and on time they take my son out in the community and support at home.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you, it is our pleasure to be a part of enabling your son to carry out social activities and helping at home means you can have a break!


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Review from Marion G (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service I receive. Always treat me with dignity and respect, just like a member of the family. Has given me the confidence to go out weekly with the support of Visiting Angels. Very happy overall.

Reply from Surjit Virk, Managing Director at Visiting Angels Warwickshire

Thank you for your kind words, it's great to know we are achieving the high-quality care and support we set out to deliver. Knowing our services are having a positive impact on your life is invaluable.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Visiting Angels Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Visiting Angels Warwickshire is calculated as follows: ( (153 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Warwickshire is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Surj

Surj Virk

Job Title: MD/Registered Manager

Joined: 2022

I have seen the high turnover of care staff and the impact this has on the people receiving care, constantly being cared for by different people, not knowing who is going to turn up and how much they will know about the support that needs to be provided and unable to build any meaningful relationship with the caregivers. I want to provide a consistent, caring and safe service to the individuals we are supporting and this is why I joined Visiting Angels, to be carer centric! I want to empower my caregivers to value themselves and the work they do and to be recognised for the difference they make to people's lives by dealing with issues like poor pay, lack of training and support and feeling undervalued recognising the worth of our Angels."


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