Care First 24

To ensure service users are at the heart of our care delivery, provide leadership and motivation

Jayne Easterbrook joined Care First 24 in January 2024 as our Development Director.

Jayne brings many qualities to her new role, alongside her vast experience in the health and social care sector, as well as in learning and development. Jayne has lots of valuable experience and started off her career as a support worker for learning disabilities.

She then trained as a general nurse and worked in health and social care - both hands-on and in learning development.

Jayne is appreciated for her Sense of humour and Straightforward approach to challenges

In her spare time, she enjoys:-
Walking her dog or looking after her grandson. She loves reading, especially crime and murder mysteries. She tries to swim at least three times a week.

Positively support the Registered Manager in providing leadership to the care and support teams.

Provides and supervises everything in respect of our office building, office safety, IT Kit, bid writing, documentation, licence and membership renewals.

I have been a qualified adult nurse since 1997, worked in a variety of settings.

Carries out the following duties: payroll, timesheets, invoices and monthly reconciliation.

Provides full support to the clinical team and carries out clinical training.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business.

My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.

Jody's clinical experience as an Adult Nurse, includes surgery, medical and outpatient clinical.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business.
My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.

My marketing role involves updating our website news page and keeping up to date, writing blogs, brochures, and quarterly newsletters. My overall objective is to raise the Care First 24 profile through brand awareness and posting on all our social channels, including Facebook, LinkedIn, and Twitter. The design of all our branding materials, such as company brochures, newsletters, good story promotions, candidate features, etc. To build our reputation through trust and expertise and building awareness on charitable support campaigns. Assisting with care home award entries and enabling success through strong submissions. Welcoming all new staff members with ‘Welcome to the Team Packs’ and ensuring all staff, clients, and service users receive cards and gifts on special occasions, such as birthdays, etc.

Provides leadership, ensuring service users are at the heart of our care delivery, acknowledging their wishes and preferences to enhance their well being.

•   What is your role at Care First 24?
I am one of the new Paediatric Clinical leads

•   A brief outline of your background and experience?
I have a background in paediatric intensive care and as a paediatric site practitioner.

•   What qualities will you bring to your role?
I am hoping to bring an organised approach to my role and aim to support all my colleagues whilst doing so.

•   What will you be appreciated for at Care First 24?
I’m hoping to be appreciated for my dedication to patients and their families by providing excellent patient care and working together to improve the services through change that suits the needs of both clients and work personnel.

•   What are your hobbies what do you enjoy doing most in your spare time?
I enjoy running and long walks with my dog Hunter.

Holly’s role is out of hours and clinical support. She brings many qualities to the role and thrives from working under pressure. Holly enjoys meeting the patients and families and being able to support them at a time when it is most needed. She quickly realised that she wanted to undertake a nursing apprenticeship.

Holly has had excellent access to training opportunities at Care First 24, such as; tracheotomy, peg feeding, nutrition and fluid, train the trainer in dementia. This has helped her develop further in her nursing training.

“It has always been ‘Care First’ It carried us through some hard times, and it is like a family. I wouldn’t pursue my nursing career anywhere else!” Holly is hardworking and dedicated and she will soon qualify as a Registered Nurse.

Currently in her role as an Apprentice Nurse and Clinical Support Nicole is working part-time completing her nursing degree and working part-time to put theory to practice but being supported by her workplace. She enjoys learning and working at the same time as this helps her develop her skills as a student nurse. As well, this also brings new ideas into the company as continually learning about different practices supporting the business to keep up to date or try new things. Nicole enjoys caring for people and gains such pride in helping service users, families, and the care team to ensure everyone feels supported.

She is currently completing her nursing degree and will soon be qualified as a registered nurse.

Assisting the Finance Manager with payroll, timesheets, invoices, and monthly reconciliation.

•   What is your new role at Care First 24?
Clinical Lead Nurse (Adults)

•   What is your background and experience
I qualified as a Nurse in 2004 and have worked in various positions in different settings including Hospitals, Nursing Homes, Private Companies (Fresenius Kabi) and in Homecare. My most recent experience has been working in Complex Adult Homecare since 2018 under Lynn’s leadership hence why I was happy to take on this new role as Clinical Lead at Care First 24.

•   What qualities will you bring to your role?
I am passionate about my job and I like to ensure the care delivered to clients is individualised, safe, effective and dignified. I am empathetic, have good communication skills and work well as part of a team as well as independently.

•   What will you be appreciated for at Care First 24?
I’m an experienced, enthusiastic professional who is always willing to learn; I also like to lead by example and model positive practice.

•   What are your hobbies what do you enjoy doing most in your spare time?
Spending time with family and friends, Travelling and listening to various podcasts.

We are delighted to welcome Nicole to the Care First 24 Team as an Apprentice Nurse and Clinical Support.
Nicole started her journey in care at a residential home for individuals with complex needs. She loved this role and gained lots of skills and knowledge, which started her on a path to wanting to become a registered nurse.
Currently in her role as an Apprentice Nurse and Clinical Support Nicole at Care First 24, she works part-time whilst completing her nursing degree. She enjoys learning and being able to put theory into practice at the same time, as this helps develop her skills and practices as a student nurse. She will soon be starting her preceptorship!

Nicola brings many attributes to her role as she enjoys caring for people and gains such pride in helping service users, families and care teams to ensure everyone feels supported. She is continually learning about different practices and brings new ideas to the business, keeping up to date and trying new things and the great news is that she will soon qualify as a Registered Nurse!

Many years sales experience face to face and via telephone speaking with clients and providing products for their requirements.

Good attention to detail and good listener building good rapport with clients and suppliers helping Care First grow in the right areas.

My loyalty to my role and dedication to make things happen when needed and my cheeky fun personality when needed.

To develop and oversee the compliance controls in place, supporting the RM, compliance and consultancy teams.

•   What is your role at Care First 24? Senior Recruitment Consultant

•   A brief outline of your background and experience? 10 years’ experience in medical recruitment. For the last 5 years have been working in the home care sector as a coordinator/team leader.

•   What qualities will you bring to your role? Good organisational skills, good rapport with families and candidates, good listener

•   What will you be appreciated for at Care First 24? Loyalty and dedication to my role

•   What are your hobbies what do you enjoy doing most in your spare time? Spending time with my 10-month-old daughter and love to go shopping

I ensure that the frontline care professionals with the most appropriate and beneficial skillsets are found in order to aid us with the various packages of care that we take responsibility for.

We make sure that these are the best possible individuals for the roles as this allows for us to ensure that care is delivered on time, in a manner that respects the dignity of those receiving our care service, and in accordance with the requirements and desires of our service users.

This role includes confirming skillsets as required, forward planning to ensure future packages will be completed to a high standard, clear & consistent communication with both staff and service users to ensure a harmonious process, and completing interviews to ensure that a threshold for quality is met as needed.