Sunbear Care

45 Tallon Road, Hutton, Brentwood CM13 1TG
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9.9 13 Reviews
  • Sunbear Care, Brentwood
Sunbear Care is a locally owned homecare provider, delivering high-quality, tailor-made care to customers in Brentwood and surrounding areas.

Sunbear Care offers an opportunity to those who are in need of care or assisting with daily activities, but still wish to remain in the comfort of their own home. From a few hours to 24/7 care, they are flexible and shape your care to suit your specific needs, whether that's personal care or companionship, sleep-ins or live-in care, Sunbear Care is here to help.

Their carers are hand-picked, dedicated individuals with a passion to care for others in the community. They are all required to partake in full training, as well as an enhanced DBS check before they go out into the community. All their customers are purposely matched with carers, so that the face the see every day is one they get along with so well. Their carer and customers are introduced before commencing care, so that they can ensure this compatibility. The high praise customers have given for the carers is a testament to this.

Flexibility also means that customers have the ability to adjust care as they go, and their care plan will be adapted swiftly and accordingly. Sunbear Care is committed to providing the best care possible to customers, supporting them with their needs, while maintaining their dignity and respect.

If you or a loved one are in need of care at home, please get in touch with the office and a member of the team would be happy to guide you.

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Care Provided by Sunbear Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Adajour Ltd
  • Person in charge
  • Jourdain Grech (Director)

Funding & Fees Guide for Sunbear Care

  • Prices

  • Available upon request.

Sunbear Care Reviews (13)

9.9

Sunbear Care has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Sunbear Care has 13 reviews.

Overall Experience

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Review from Hilary W (Daughter of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the manager and the team for acting quickly after Mum's fall - lovely caring and flexible staff - coped with a very demanding 90-year-old and stayed overnight.
You transformed a super solution out of a crisis. Highly recommend this caring team.

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Review from Ann R (Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care was taken to match me with my carer who is sensitive to my needs. My quality of life has improved considerably thanks to Sunbear Care.

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Review from Jane H (Client) assisted by family/friend published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Sunbear Care by an existing client for home care for myself. They have provided an excellent standard of care, being reliable, amenable and flexible in their approach. Above all, they have provided a very kind and caring service.

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Review from R D (Son of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunbear, unlike other care services I had contacted, were able to offer exactly what I'd requested. Literally tailored to suit our needs.
They were prompt in carrying out a home visit/assessment and we're friendly and professional.
I needed live-in care for my elderly mother, in order for me to have
a much-needed break.
My mother was satisfied with the care she received and I was happy she was left in safe hands.

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Review from S W (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I joined Sunbear Care I received excellent service.

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Review from C K (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this care provider service since the beginning of the year. Overall we have found the standard of care to be of a high standard. The carer has a respectful and sensitive approach towards the client. We are able to communicate easily to the service administrators who are always accessible
when needed. We would not hesitate to recommend this care provider service to other people.

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Review from Margaret B (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very pleasant. Good time keeping, very helpful. Understanding and hard working.

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Review from U P (Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Sunbear Care to be very helpful and caring - the staff are extremely helpful and kind. The timekeeping is very good. I would have no hesitation in recommending Sunbear Care to anyone.

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Review from JANE W (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 2 ladies who visit dad twice a day to administer his meds and prepare his meals are lovely. They are kind, considerate and prompt. Dad was stressed and upset about his medication and the time had come for us to take this worry from him. Everything is working very well.

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Review from G E (Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Sunbear Care after surgery in January 2024. They visited before my surgery to assess my needs and again to introduce me to the carer who would be visiting. They provided transport from the hospital to my home after the procedure, and the carer visited for 45 minutes every day for a week to help
out and to make sure that I was coping at home. The carer always arrived on time and was very friendly and helpful throughout.

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Review from Daren C (Son of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bad experience with our previous care provider. Our new provider Sunbear Care are a breath of fresh air. They provide a caring and friendly service whilst remaining professional and efficient. Their office staff are so very helpful and efficient. Their carers who visit my Mum go above
and beyond their job description because they actually care about my Mum's well-being. All in all, Sunbear provide excellent communication and an excellent service. I really can't see how they could improve. We are so very grateful for all they do. Thank you.

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Review from Claire H (Daughter of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing Mum has the on-hand care she needs from Sunbear puts my mind at rest. They are very professional in their approach and there is never anything too much to ask for. Mum has made new connections and a bond with all the carers who attend to her. I cannot fault the services, commitment and all round
support we have been given.

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Review from Audrey C (Friend of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently asked by a dear elderly friend to sit in at a meeting with Sunbear Care regarding her decision to obtain some help with personal and domestic care. We both found this company to be sensitive, helpful and not in any way pushy. My friend has a plan she herself chose with the added bonus
it can be added to as needed. Highly recommend this company; its kindness shows through. Thank you so much from us both.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Sunbear Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Sunbear Care is calculated as follows: ( (70 Excellents x 5) + (8 Goods x 4) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sunbear Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sunbear Care

What Type of Services does Sunbear Care offer?

Sunbear Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sunbear Care to verify any information. View our terms and conditions. Sunbear Care has a Platinum Service – more info.