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City Care Providers Ltd has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time City Care Providers Ltd has 3 reviews.
Review from K M (Niece of Client) published on 31 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luis Mashapuri, CEO at City Care Providers Ltd
Thank you for your kind words! We're thrilled to hear that your Auntie was pleased with the care she received. It's heartwarming to know our carers provided polite, friendly, and attentive service, particularly with specific needs like washing and food. Your recommendation means the world to us and reaffirms our commitment to delivering exceptional care. If you have any additional feedback or questions, don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark C (Civil Partner of Client) published on 25 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Metrey Luis Mashapuri, CEO at City Care Providers Ltd
We genuinely value your recognition of our exceptional care services for you and your family. Thank you very much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jin G (Daughter of Client) published on 12 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Saru Mashapuri, Registered Care Services Manager at City Care Providers Ltd
Thanks so much Jin for taking time to recognise our service to your loved ones, much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.944) out of 10 for City Care Providers Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for City Care Providers Ltd is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for City Care Providers Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City Care Providers Ltd to verify any information. View our terms and conditions. City Care Providers Ltd has a Basic Service – more info.
