Catherine Homecare Ltd

4 Firs Drive, Hounslow TW5 9TD
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9.3 4 Reviews
  • Catherine Homecare Ltd, Hounslow
Catherine Homecare Ltd provides home care services in people's own home.

Trained, caring staff give people the care and support they need by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Care Provided by Catherine Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Catherine Homecare Ltd
  • Person in charge
  • Catherine Kotamo (Registered Manager)

Funding & Fees Guide for Catherine Homecare Ltd

  • Prices
  • £25 - £45/hour


  • The charge depends on service required


9.3

Catherine Homecare Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Catherine Homecare Ltd has 4 reviews.

Overall Experience

  • 4
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My experience with home care is excellent. The staff come on time and go the extra mile. They are very flexible and provide a good service. Management is approachable and can be reached at any time and if they can't provide the service they will communicate on time.

Reply from Catherine Kotamo, Owner, Nominated Person & Registered Manager at Catherine Homecare Ltd

Thank you for the 5-star rating and for being an amazing part of our journey. You deserve the best service and that's why Catherine Homecare is here to offer you our tailor-made service to meet your needs. Thank you for your continued unwavering support.


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Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care provided for my mother who is 91 and has dementia and also the help given to my father who is 100. I have always felt that my mother who, because of her condition is in safe and caring hands. The carers have always treated my parents with dignity and kindness and
their home is clean tidy and in good order thanks to them.
Both my parents have said they really like and appreciate the carers for looking after them so well.

Reply from Catherine Kotamo, Owner, Nominated Person & Registered Manager at Catherine Homecare Ltd

Thank you so much for taking the time to leave us feedback. At Catherine Homecare, we believe that our customers deserve nothing but the best, and we committed to delivering just that. Thank you for choosing us, for your continued support and for the 5-star rating


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Overall Experience  Overall Experience 5.0 out of 5

The manager and another wonderful member of her team provided care for my mother whilst she was visiting me from overseas and both my mother and I could not recommend the services enough. Incredibly kind, caring and competent. The manager even helped sort out some long-standing issues my mum had in
a matter of days. We feel extremely fortunate to have found Catherine Homecare and will be calling on them again during the next visit and recommending them to anyone who might need the support they offer.

Reply from Catherine Kotamo, Owner, Nominated Person & Registered Manager at Catherine Homecare Ltd

We are grateful and appreciate you taking the time to share your rating with us. We are glad to know you and your mother had a positive experience with us. We look forward to seeing your mother again when she visits you and your family. Once again, thank you for choosing Catherine Homecare and for the incredible 5-star rating.


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Overall Experience  Overall Experience 5.0 out of 5

The service is absolutely fantastic and we have bonded with each other therefore building trust and confidentiality. I have seen the following in the care given: Patience and the ability to remain calm in stressful situations. Ability to handle multiple tasks safely and efficiently. Clear verbal communication
skills to explain sensitive information.
Excellent customer service skills. The ability to work well with their hands. Capability to accept criticism. The ability to work well with others.

Reply from Catherine Kotamo, Owner, Nominated Person & Registered Manager at Catherine Homecare Ltd

We truly appreciate your continuous trust in Catherine Homecare Ltd. We love what we do and the 5-star review is a reflection of our passion to give a good service. Your feedback is a motivation for us to continue providing a high standard care service. Thank you


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Catherine Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Catherine Homecare Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Catherine Homecare Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Catherine

Catherine Kotamo

Job Title: Nominated and Registered Care Manager

Joined: 2023

What a journey it’s been to be the Nominated and Registered Manager of Catherine Homecare Ltd. With a desire to serve the community, I started my first care job working in the community in November 2009 as a part-time carer. I enjoyed what I did and decided to resign from my accounting job to go full-time caring; never regretted changing my career path.

My years of care experience span from being a Care Worker, Team Leader, Care Manager and Registered Care Manager for Domiciliary care which included managing two Extra Care Schemes.

I thrive on challenges and enjoy serving the community. As part of the management team of the company, my focus is to provide a high-quality, holistic and dignified person-centred care service in a safe and nurturing environment for our customers whilst harnessing the best out-of-care staff to drive and maintain a high-quality care service.

I like to get busy, so when not at work, I get busy with the garden. I like growing vegetables, I’ve got a few fruit trees - pears, apples, plums, blueberries, grapes and raspberries. I grow lots of strawberries which I share with the squirrels who sneak in the garden to help themselves.


I enjoy babysitting the grandchildren and going for walks.


Anjali

Anjali Bhartal

Job Title: Care & Support Worker

Joined: 2023

I am Anjali Bhartal working as a care provider and support worker for Catherine Homecare Ltd since 2023. I have gained valuable experience working with seniors, conducting teamwork, handling clients and coordinating professionally which has given me the chance to have a better understanding of my role within the organisation. Before this, I worked for an NGO in Nepal that provided care for the elderly, disabled and orphans. I also did volunteer work and have always had a passion for helping people and enjoy providing the highest quality care.


I am dedicated, observant, reliable and a friendly person. Being in this position is very rewarding and I enjoy making a difference in people's lives. I finished high school and ever since have been working as a health assistant in different organisations. I wish to pursue my career in the same field finish as a qualified Nurse and run a similar organisation.


Aside from work, I enjoy learning languages, singing, reading books and engaging in activities such as meditation, which provide me with peace, calm and help me stay grounded.


Annal Rani

Annal Rani Prakasam

Job Title: Care & Support Worker

Joined: 2024

I started my career with Catherine Homecare in July 2024 as a Care and Support Worker. I have gained a lot of experience in this field and I am now more confident in performing my duties and responsibilities due to the support I receive from my manager as well as through the training, induction and shadowing I received before I commenced work.


I’m a self-motivated, dedicated, hard-working, compassionate and approachable person.


I enjoy cooking, I am always exploring new recipes, and have proven my ability to make delicious Indian Cuisine dishes for my friends and family gatherings.


I graduated with a first class in Electronics and I have more than five years of experience in Customer Support and voluntary Teaching Assistant roles.


Caroline

Caroline Nanono Bamutenda

Job Title: Part-Time Deputy Care Manager

Joined: 2023

I am a self-driven, compassionate, empathetic, dedicated, and responsive Deputy Care Manager with over 15 years of experience working in the care industry. I am an energetic self-starter and team player able to navigate high-stress situations. I enjoy working with people having gained experience working with young people, adults and the elderly, people with special needs as well as those with mental health conditions.


Despite having gained a degree in Bachelor of Commerce/Accounting I decided to join the care sector, that’s where my passion lies, caring and serving the vulnerable.


I joined Catherine Homecare Ltd in September 2023. I enjoy the flexibility of the job, the teamwork and the support I get from team members.


Trudy

Trudy Wright

Job Title: Recruitment Consultant

Joined: 2023

I started providing my services to Catherine Homecare Ltd in September 2023 as the company’s recruitment consultant. I offer my consulting services to the company whenever there is a need to recruit new staff. It is important to recruit staff who are passionate about caring for people, staff who are patient and empathetic to the needs of the clients, and staff who are honest and trustworthy.


I am a Registered Care Manager by profession and happy to work with Catherine Homecare to recruit the best carers; there would be no business if it wasn’t for the carers who are on the ground representing the company, they are the cornerstone of the business.


Frequently Asked Questions about Catherine Homecare Ltd

What Type of Services does Catherine Homecare Ltd offer?

Catherine Homecare Ltd offers Home Care.

How many Carers does Catherine Homecare Ltd employ?

Catherine Homecare Ltd employs 5 carers.