In Home Care - Basingstoke

1st Floor, 33 Church Street, Basingstoke RG21 7QQ
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9.5 7 Reviews
  • In Home Care - Basingstoke, Basingstoke
In Home Care Basingstoke are committed to providing the highest standards of care to the local community. Their care plans are tailored to each client and the team cater for all individual requirements and circumstances. They also offer a free assessment where a team member will meet at the clients' homes to provide recommendations that meet their needs.

Care packages range from just a 30 minute companionship call to having a full-time live-in carer. The team of local carers put clients' needs and wishes at the heart of the care they deliver. They aim to deliver a first-class service to people's homes that helps clients to live the life they want whilst choosing the care they want.

Please visit In Home Care Basingstoke's website for more information, the team would welcome the opportunity to talk to you and assess your needs.

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Care Provided by In Home Care - Basingstoke

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Stanmore Associates Ltd
  • Person in charge
  • Dan Gardner (Director)

Funding & Fees Guide for In Home Care - Basingstoke

  • Prices

  • From £30 per hour

In Home Care - Basingstoke Reviews (7)

9.5

In Home Care - Basingstoke has a Review Score of 9.5 (9.510) out of 10, based on 7 reviews in the last 2 years. Over all time In Home Care - Basingstoke has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
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Review from J S (Son of Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service all round would recommend, all very pleasant to deal with. Always kept up to date.

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your very kind review. It's a real pleasure supporting your Dad and everyone really enjoys seeing him each day. We pride ourselves on the service we provide and it's lovely that our clients see this first hand.


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Review from Stuart C (Father of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a few care companies previously and have not had a good service. In Home Care are an excellent company. They are reliable, caring, and friendly, and will offer to do anything for us, and it works well. We have a really good relationship with the Director who listens to what we need and the
carers are superb. They have made a difference to us as a family.

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your lovely review and we are delighted you are so happy with our services. We always do our best to continually improve the service we deliver and it is thanks to our team of exceptional carers that we are able to do this. It is a pleasure supporting your son and we look forward to a long and successful relationship with your son's interests at the forefront of everything we do.


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Review from Ian H (Husband of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely grateful for the care, consideration and love shown to my wife by the care team. She is very happy to be looked after by them and this takes a lot off my shoulders. Having started with evening visits to bathe and get her ready for bed, we now have a full morning visit too, which enables
me to get some unencumbered time to myself, which had been missing for many months.

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your lovely review. It has been a real pleasure finding the right support for both you and your wife. The team have definitely bonded with your wife and they really do look forward to seeing her. I am also delighted that the time you now have to yourself is really doing you some good.


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Review from I G (Son of Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, attentive and genuinely caring.
Care was organised at short notice - expensive but...

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your review. We were delighted to be able to help care for your mum in her final few weeks and we hope your dad is coping in these challenging times. Due to the distance, there were additional charges so the overall care was more expensive but I'm really glad you were so happy with the quality of care we provided.


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Review from Clare N (Daughter of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of professionalism and care that has been shown to my mum - who has a daily carer from In Home Care - Basingstoke.
The whole process from initial conversations through to them attending daily has been both smooth and very professional.
In Home Care has provided an excellent
care plan that is meticulous in detail. They are extremely reliable and also very caring.
They are kind, fun and friendly every time they visit Mum and she very much enjoys seeing them on a daily basis.
In Home Care really do strive to provide personal care in a gentle and personalised manner - always ensuring to take the individual needs of the client into consideration.
In Home Care provide company and cook Mum a nice meal at lunchtime and help with general housework on a daily basis.
Their timekeeping is superb and we feel confident in their reliability.
In Home Care are excellent with communication and there are regular updates and reviews as part of their normal process. Well done!

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your lovely review. It really has been a pleasure going to visit your mum each day and I know that our wider team also feel the same. We are delighted you are so happy with the care we are delivering and we will continue to do so to ensure that your mum continues to receive excellent service.


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Review from Jeremy H (Son-in-law of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having contacted a few care providers to look for help and a care plan for my father-in-law, I was immediately impressed with the director and his team from the outset. Their level of understanding and compassion for our situation was excellent. The director was generous with his time to explain all
the options open to us, with clear attention to detail, empathy and left us in no doubt that they could provide a first-class solution for us. I would highly recommend the team at In Home Care - Basingstoke.

Reply from Dan Gardner, Director at In Home Care - Basingstoke

Thank you so much for your review. It was so nice to talk to you and I am delighted we were able to help you. We remain at your disposal for any additional care requirement you may have.


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Review from Howard J (Son of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief! We had a very complex care situation suddenly thrust upon us when my mother became ill. My parents do not live close to us but In Home Care was so understanding and immediately resolved our care issues in the short term. Then they came up with great economic suggestions and solutions
for the long term. We didn't have a clue what we needed to begin with but In Home Care was so helpful and compassionate while they helped us work out the way forward, worth every penny.

Reply from Dan Gardner, Director at In Home Care - Basingstoke

What a lovely review, thank you so much. It can be a real challenge when your parents don't live close to you but I am really pleased that we were able to find a workable solution for them. We are always here if you have any additional care requirements.


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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for In Home Care - Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for In Home Care - Basingstoke is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Basingstoke is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Dan

Dan Gardner

Job Title: Director

Joined: 2022

Over the last 10 years, Dan has been building teams and recruiting people that have the ability, capacity, and desire to deliver a service that sets them apart from competitors. As a Director, it is also Dan's responsibility to ensure that all aspects of the business are functioning effectively to allow the team to deliver excellent service to their clients.


What really drives Dan on is providing a service to clients that far exceeds their expectations. Dan says "This is not an easy task but with the right people in place, it can be achieved by regularly engaging with our clients and acting swiftly on their feedback." Dan is also passionate about providing the team with the support, praise and encouragement they need to succeed.


Sophie

Sophie Bond

Job Title: Registered Manager

Joined: 2024

With over a decade of experience in the care industry, Sophie began her journey as a care worker in 2013 and quickly advanced to a care coordinator role, where she discovered her passion for organization and support. In 2017, she took on the responsibilities of a registered manager, a position she has excelled in ever since. Sophie has a diverse background in social care, private care, and live-in care, and she is eager to bring her extensive knowledge and experience to In Home Care, Basingstoke.


Outside of her professional life, Sophie enjoys walking and cherishes time spent with friends and family. As a devoted dog owner, she shares her home with two dogs who keep her active and entertained. Sophie's commitment to care, combined with her love for the outdoors and family, shapes her holistic approach to both work and life.


Frequently Asked Questions about In Home Care - Basingstoke

What Type of Services does In Home Care - Basingstoke offer?

In Home Care - Basingstoke offers Home Care.

How many Carers does In Home Care - Basingstoke employ?

In Home Care - Basingstoke employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Basingstoke to verify any information. View our terms and conditions. In Home Care - Basingstoke has an Enhanced Service – more info.