Yorkshire & Humber Healthcare Alliance (West)

Crown House, 94 Armley Road, Leeds LS12 2EJ
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9.7 15 Reviews
  • Yorkshire & Humber Healthcare Alliance (West), Leeds
The Yorkshire & Humber Healthcare Alliance is a home care provider helping people receive care and support in their own homes in Leeds, Yorkshire and the Humber area.

Staff who are qualified and experienced carers and nurses meet clients' expectations, care needs and wishes with respect, kindness and empathy.

Each person requiring home care support can benefit from personal care including help with washing and getting in and out of bed, companionship, medicine management, assistance attending appointments and support for complex health issues.

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Care Provided by Yorkshire & Humber Healthcare Alliance (West)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Patricia Hadebe (Manager)

Yorkshire & Humber Healthcare Alliance (West) Reviews (15)

9.7

Yorkshire & Humber Healthcare Alliance (West) has a Review Score of 9.7 (9.713) out of 10, based on 15 reviews in the last 2 years. Over all time Yorkshire & Humber Healthcare Alliance (West) has 15 reviews.

Overall Experience

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Date Published

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Review from R H (Son of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the carers to be kind and friendly, they do a job looking after Dad.

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Review from Brenda C (Wife of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and pleased with all the care staff, the girls and the boys, they are all very professional and kind and do a fantastic job.

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Review from John L (Husband of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are almost three months into our experience of having carers in our home to assist her with basic needs in her life. Following this period she has taken to the pairs of cares coming to help her. she has found all fo them to be well trained and without exception they are all kind and considerate in
their approach to helping her.

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Review from L M (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had to request an increase to the care package my father receives, this was handled quickly and efficiently by management. A recent query about timeliness was responded to immediately. The carers who visit are polite, friendly and very caring. The daily notes I can access online are informative
and comforting.

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Review from M C (Client) assisted by family/friend published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from R A (Grandson of Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, courteous and hardworking staff. Always try to help. Made us feel safe in welcoming carers into the house. Peace of mind our grandparents are getting the extra help that is needed.

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Review from M L (Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yorkshire and Humber have cared for me for many years. Their staff are courteous, loving and very helpful. They help me to bathe, prepare my food, help with appointments, medication and they also help clean my place and always come with a smile. 10/10.

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Review from S C (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that came each morning to help my mother wash and dress were outstanding! They were always cheerful, patient and kind. They were reliable, even at Christmas or when the weather was bad. Usually, if they were running late they would telephone to let my parents know they were on the way. We
cannot thank the carers enough, they enabled my parents to carry on living in their own home up to the ages of 95 and 93 years. We had total respect for all the carers who came and their kind, professional care.

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Review from J B (Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yorkshire and Humber Healthcare Alliance have been providing care for me for almost three months, the level of care and attention that the carers provide is excellent. The diligence the carers take in making sure every aspect of the visit is done with as much dignity and respect, from personal care
to tidying the house before leaving us second to none. I am very pleased with the quality and level of service provided.

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Review from David U (Husband of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company did everything we asked of them. The carers were very good and thorough, did whatever we asked and showed kindness, we would recommend them.

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Review from Lynda L (Daughter of Client) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced dementia. I know that he appreciates his carers and the help and support they give him, even though he does not know who they are anymore. Thank you.

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Review from J G (Client) assisted by family/friend published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be very helpful generally. They are thoughtful and kind, giving me a manicure occasionally and looking after me well.

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Review from A F (Brother of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum was admitted to the hospital, Yorkshire & Humber Healthcare Alliance care quickly stepped in to provide twice-daily visits to my disabled sister. The staff have all been extremely friendly and considerate of her needs, and knowing they are visiting gives me much comfort as I live over 200
miles away. Thank you.

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Review from M W (Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, the ladies are helpful an kind. The ladies come every morning and never fail. One lady comes every week to clean and she is very thorough.

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Review from Roger V (Wife of Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the move to two separate areas, the timings have improved immensely. The only quibble is that people disappear without any warning, move to another area or leave. No chance to say goodbye. Staff overall do an excellent job.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Yorkshire & Humber Healthcare Alliance (West) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Yorkshire & Humber Healthcare Alliance (West) is calculated as follows: ( (63 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yorkshire & Humber Healthcare Alliance (West) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Yorkshire & Humber Healthcare Alliance (West)

What Type of Services does Yorkshire & Humber Healthcare Alliance (West) offer?

Yorkshire & Humber Healthcare Alliance (West) offers Home Care.

How many Carers does Yorkshire & Humber Healthcare Alliance (West) employ?

Yorkshire & Humber Healthcare Alliance (West) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Yorkshire & Humber Healthcare Alliance (West) to verify any information. View our terms and conditions. Yorkshire & Humber Healthcare Alliance (West) has a Platinum Service – more info.