Helping Hands (Knaresborough)

91a Knaresborough Technology Park, Manse Lane, Knaresborough HG5 8LF
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9.3 8 Reviews
  • Helping Hands (Knaresborough), Knaresborough
Helping Hands Knaresborough is one of the leading home care providers in the UK, offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC).

Whether you need regular visits to provide help with household chores or mobility support, or full-time live-in care for constant reassurance, Helping Hands’ dedicated team of carers are on hand to help you with whatever it is you need to feel safe and independent at home.

With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs and they can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s.

Call Helping Hands Knaresborough today and one of their friendly customer advisors will talk you through your options and the full costs involved or drop into your local branch where you’ll find a warm welcome awaiting you.

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Care Provided by Helping Hands (Knaresborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Victoria Charles (Branch Care Manager)

Funding & Fees Guide for Helping Hands (Knaresborough)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands (Knaresborough) Reviews (8)

9.3

Helping Hands (Knaresborough) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands (Knaresborough) has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
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0
4
4

Review from G M (Wife of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff supports my husband who has dementia.
They are always cheerful, professional, and caring, and go out of their way to help my husband. They deal effectively with any issues as they arise, and have made such a difference in both of our lives.

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Review from Ian S (Husband of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised and planned care. Carers are pleasant and caring and have a good knowledge of a wide range of care needs.
So far carers have been reliable and adaptable as have the management staff and accounts department.

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Review from Amanda R (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Northallerton) provides an excellent service. They have made a big difference for my Mum. Carers are always approachable and friendly. It means I can go out to work and know my Mum is well looked after. Also, very easy to contact the main office. Very satisfied with this service.

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Review from Bev S (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’re very new to home care and I chose Helping Hands because they had a good CQC rating and also I liked what they said on the website.
My Mum has Alzheimer's and cannot remember the carers after they have left, but she seems bright as a button and that is probably because she is eating better and
has someone to talk to as the day is moving to early evening.
Everyone I have spoken to are absolutely lovely and nothing is too much trouble. They offer advice and support even without me asking.
Very glad I picked this company!

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Review from Wendy B (Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with your service and care. The girls are always kind and helpful. Your training for them is excellent they remember all the food preferences and other details are remembered. I always feel cared for and relaxed with them.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

Hi Wendy,
Thank you ever so much for leaving such a kind review! I'm thrilled to hear how relaxed and cared for you feel and it is our absolute pleasure to provide you with support! Your lovely feedback truly means the world to us.
Best wishes,


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Review from J S (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are very happy with the care she receives. She has struck up good relationships with quite a few of the carers and the quality of care is excellent. The timekeeping is also very good as because of my mum's Alzheimer she gets anxious if anyone is late. The excellence of the care package
means that I have less to worry about and my mum can stay in her own home.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

What a lovely review - thank you ever so much! It's wonderful to hear how your mum has benefitted from our care, and I'm especially pleased to hear that you have less to worry about as a result of our carers. It's our absolute pleasure to provide care for your mum!
Best wishes


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Review from Graham J (Son of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her helping Hands team are helping my dad stay in his own home. Dad has dementia and without their proactive daily care, he would have to be in a home. The team does not only help with medication and meals they interact with dad, care for his daily welfare and have on occasion managed
emergency services. Dad believes there is nothing wrong with him, sometimes does not understand why people come to his house and is not always appreciating what the Helping Hands team does. My wife and I really appreciate what Helping Hands do to keep my dad at home. Thank you.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

It is our absolute pleasure to provide care for your dad and we're thrilled to hear how we've been able to help him stay in his own home, which we know is so valuable! We're all delighted here at the office, and we can't thank you enough for your kind words!


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Review from Alison C (Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are usually very prompt, always polite and (on their own) 100 percent focussed on my needs. When they are in pairs - as happens if a new carer is shadowing a more experienced colleague - they can chat to each other. I am usually concentrating too much on trying to move to speak but they immediately
respond when attracted.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

Hi Alison,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that our carers are always polite and are a hundred percent focussed on your needs. We really appreciate your lovely feedback!
Best wishes.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Helping Hands (Knaresborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands (Knaresborough) is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands (Knaresborough) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands (Knaresborough)

What Type of Services does Helping Hands (Knaresborough) offer?

Helping Hands (Knaresborough) offers Home Care.

How many Carers does Helping Hands (Knaresborough) employ?

Helping Hands (Knaresborough) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands (Knaresborough) to verify any information. View our terms and conditions. Helping Hands (Knaresborough) has a Platinum Service – more info.