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Ontime Response Healthcare Bognor Regis has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ontime Response Healthcare Bognor Regis has 2 reviews.
Review from Dorisia F (Client) published on 9 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Caroline Simende, Registered Manager at Ontime Response Healthcare Bognor Regis
Thank you so much for your kind words and for taking the time to share your experience with us.We're truly grateful for your feedback and are delighted to hear that you're happy with the support and care you're receiving. It means a lot to our team to know that our efforts are making a positive difference in your life. Your trust and satisfaction are incredibly important to us, and we'll continue doing our best to provide the high standard of care and support you deserve. If there's ever anything more we can do for you, please don't hesitate to let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra L (Daughter of Client) published on 9 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Caroline Simende, Registered Manager at Ontime Response Healthcare Bognor Regis
Thank you so much for your kind and thoughtful words. We're truly grateful to hear that your dad felt cared for and was able to share some laughs with the team, even during challenging moments. It's heartening to know that both he and your mum built such a meaningful connection with our carers during those four weeks. We do our best to provide not only professional support but also genuine companionship, so it's lovely to hear that their presence was felt and appreciated. We'll be sure to pass your comments along to the team-they'll be touched to know the positive impact they had on your family. Wishing you all the very best as your dad settles into his new home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Ontime Response Healthcare Bognor Regis is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ontime Response Healthcare Bognor Regis is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ontime Response Healthcare Bognor Regis is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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