I am very happy with the care I have received from a brilliant team!
H H (Client)
I found them to be compassionate, caring, and patient.
K B (Daughter of Client)
I am very happy knowing Mum is in safe hands with carers who not only do an amazing job but do care
L L (Daughter of Client)
Right at Home - Leeds East, Roundhay to Rothwell has a Review Score of 10 (9.966) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home - Leeds East, Roundhay to Rothwell has 15 reviews.
Review from L A (Wife of Client) published on 3 March 2025
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you for your kind review. We train all of our staff in-house and ensure their training continues throughout their career with us. It is also important to ensure we keep our Care givers long-term so our clients have carer continuity. One way to do that is to ensure they are fairly compensated. As one of the highest-quality care providers in Yorkshire, our clients always appreciate the peace of mind we offer. Thank you again.
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Review from H H (Client) published on 30 September 2024
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you for your lovely and generous review. We all love being part of your life, and you being part of ours! Long may that continue.
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Review from K B (Daughter of Client) published on 23 September 2024
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Hello, thank you so much for such a lovely review. Your father has been a delight to look after. Care for an unwell elderly parent is stressful at the best of times, and we consider it our jobs to take that stress off of you. We are always here for you whenever you need.
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Review from Caroline R (Daughter of Client) published on 19 September 2024
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Hello Caroline, thank you for such a kind review and recommendation. We at Right at Home, are fully conscience that looking for a new agency is always a stressful time, we will always try and be as responsive and adaptable as possible to your family's needs.
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Review from L L (Daughter of Client) published on 8 July 2024
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for such a lovely review. Your mother has been a delight to look after. If there is ever anything we can do to keep her and yourself as happy as you are now, you only have to get in touch. Thank you again.
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Review from Sally R (Daughter of Client) published on 28 November 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
What a lovely review, thank you so much, Sally.
Our work has been made all the easier by having such a gentleman as a client and having his lovely supporting family around him. May we all be blessed to have him in our lives for many years to come.
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Review from K M (Daughter of Client) published on 16 November 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for such a lovely review. You, Mum and the whole family have all become part of our own Right at Home family. We look forward to caring for Mum for many years to come.
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Review from Philip M (Son of Client) published on 15 November 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for your lovely review. The whole family have been a delight to work with, and we look forward to working with you all for many years to come.
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Review from P G (Son of Client) published on 28 September 2023
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All the professional boxes are fully ticked, but it takes something a little special to develop
There is no question that my Mum is happy. The carer has provided both the company and practicality that was needed for a person in their mid-nineties. This service has changed my mum's life so much for the better, it would be great to know that a recommendation might change a few more.
This is also an opportunity to put my thanks on record. Thank you.
Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for your exceptionally kind words. Your mother is very dear to me and she's been an absolute delight to care for.
We have worked hard to get where we are, making sure that we have excellent carers to keep lovely people like your mother, safe and cared for in their own homes, is what we are all about. Long, may we continue to care for her.
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Review from Rachel S (Daughter of Client) published on 15 September 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for your exceptionally kind words. Your father and the family as a whole are a delight to work with. Your father may have exacting standards, but then again so do we, and that's why together it feels like a match made in heaven.
God willing, we very much look forward to working with you all for many years to come.
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Review from Jonathan W (Son of Client) published on 14 September 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for your lovely review and for putting your trust in us. We work hard to ensure that we focus on meeting all of your father's needs; it's great to hear that we have made a difference not only to him but to the family as a whole.
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Review from Steven G (Son of Client) published on 8 May 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you for your very kind and generous review, Steven. Your mother and the whole family have been a delight to work with, we will always try and adapt ourselves around a family's needs wherever possible.
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Review from J W (Daughter-in-law of Client) published on 27 April 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Many thanks for your kind words and for allowing us the privilege of supporting your mother-in-law. She is an absolute delight to care for. Right at Home always encourages client independence.
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Review from Anna F (Daughter of Client) published on 27 April 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you for your wonderful review, we are so glad that you are having such a great experience with us. We pride ourselves on having fantastic careGivers, so your feedback is hugely appreciated!
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Review from Lynn G (Daughter-in-law of Client) published on 27 April 2023
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Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to Rothwell
Thank you so much for your lovely review and recommendation. Your mother-in-law is a delight to care for.
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The Review Score of 10 (9.966) out of 10 for Right at Home - Leeds East, Roundhay to Rothwell is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Right at Home - Leeds East, Roundhay to Rothwell is calculated as follows: ( (87 Excellents x 5) + (1 Poors x 2) ) ÷ 88 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home - Leeds East, Roundhay to Rothwell is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2020
Introducing Tahira – Our Compassionate Leader of Right at Home - Leeds East
Introduction
Tahira is an extraordinary individual who has embarked on a unique journey that led her to become an integral part of Right at Home - Leeds East. With her experience and unwavering dedication to both her local community and the field of Health and Social Care, she is truly an exceptional leader.
Tahira’s Legal Background
Tahira qualified solicitor as a solicitor in 2005. She specialised in Family Law dealing with matters such as safeguarding children providing support for those affected by domestic violence and navigating the complexities of divorce and division of matrimonial assets.
A Passion for Giving Back
From 2007 to 2020 Tahira wholeheartedly dedicated herself to various Leeds-based charities serving as a co-chair of a leading women’s charity and as a Trustee of others. Her active participation in sub-committees exemplified her commitment to making an impact within her local community. Inspired by the difference she could make through involvement; Tahira made the bold decision to transition from law into establishing a care business.
Walking in the Shoes of a CareGiver
Recognising that providing excellent care and truly transforming clients' lives would require great CareGivers, Tahira decided that she wanted to be able to walk in their shoes and experience the front lines of homecare services, so Tahira took it upon herself to immerse herself in a CareGiver role.
Throughout the COVID-19 pandemic, Tahira managed her role as a solicitor during the day, frequently having calls with clients and Zoom calls with Judges, and then in the evenings and weekends, she would don PPE and dedicate herself to providing essential care to those in need. This unique perspective proved invaluable as she embarked on establishing Right at Home - Leeds East.
Empathy and understanding
Tahira's experiences have enabled her to empathise with and understand the needs of both CareGivers and Clients forming the bedrock of her approach to ensuring an experience for everyone involved in her team and clients receiving care.
Conclusion
Tahira's journey in the field of health and social care exemplifies her unwavering dedication to making a positive impact within her community. As a leader at Right at Home - Leeds East, she is devoted to delivering top-notch care and fostering a supportive environment for both CareGivers and clients. Her distinct perspective and compassionate nature make her an invaluable asset to our team.
Job Title: Co-Managing Director
Joined: 2020
Meet Farooq - Our experienced Managing Director.
With over three decades of expertise in the financial services industry, Farooq brings a wealth of knowledge to our organisation. His journey serves as evidence of his commitment, to excellence and community involvement.
Farooq's Impressive Background
With a career of 30 years in the trading rooms of the City of London, Farooq has developed his skills and knowledge to become a prominent figure in the industry. For more than 25 years of those years, he held leadership positions globally both in start-up ventures and in the restructuring of existing businesses. His remarkable talent for building multi-million-pound enterprises and overseeing diverse teams across different global offices demonstrates his exceptional leadership abilities.
A Proven Track Record
Farooq is widely recognised for his achievements in not only ensuring financial success but also ensuring strict adherence to regulations set by the Financial Services Authority (FSA) within businesses under his management. He has executive experience serving on various boards, including Executive, Credit, Risk and Compensatory Boards at some of the world's largest investment firms.
A Journey of Resilience
In 2016 Farooq faced a life-altering challenge when he fell seriously ill and required months of treatment in hospital including months of treatment in a Hyperbaric Chamber. Due to his qualifications as a Rescue Diver and personal experiences as a patient the NHS invited him to as the National Patient Representative for Hyperbaric Oxygen Therapy.
Moving to Yorkshire and Starting Fresh
In 2021 Farooq and his spouse decided to relocate from London to Yorkshire. Together they established the Leeds office for Right at Home marking a phase in their journey of service and empathy.
Engaging with the Local Community
Farooq's dedication goes beyond his work in the boardroom. He is deeply committed to collaborating with various local charities that focus on supporting elderly and disabled communities. Farooq also plays a role as a Trustee on the board of a Leeds-based elder community charity, as well as serving as the deputy chairman for another and volunteering for numerous others.
Engaging with the International Community.
Besides volunteering for an international humanitarian charity, Farooq is on the Board of Trustees of a Wiltshire-based international search and rescue charity that responds to natural disasters such as earthquakes, hurricanes and floods. Farooq’s most recent international response was to the devastating earthquake in Türkiye.
In Conclusion
Farooq's incredible journey exemplifies his commitment to excellence in both his professional and community endeavours. As our Co-Managing Director, he brings experience and leadership skills to Right at Home. His dedication to making an impact on the community serves as an inspiration to all of us.
Job Title: CareGiver Quality Manager
Joined: 2022
Meet Our Dedicated CareGiver Quality Management and Advocate, Gulzeab - Providing Compassionate Care at Right at Home - Leeds East
Introduction
At Right at Home - Leeds East we firmly believe in the transformative power of compassionate care. Our team is fully dedicated to providing support, for our clients because we understand that CareGivers who genuinely value empathy and kindness are truly invaluable.
From the first time she walked through our doors, Gulzeab stood out as a dedicated CareGiver and advocate with an exceptional background.
Gulzeab’s Story
Gulzeab's journey into caregiving began with a unique twist. While many CareGivers have cared for older family members, Gulzeab's initial experience was looking after her young son who now a teenager, lives with complex needs. Her other two children have grown up and left home, and as we got to know her family, we could see where her deep sense of compassion and unwavering work ethic comes from.
Values We Cherish
At Right at Home - Leeds East, we strongly uphold values such as compassion, empathy, kindness and caring. These qualities are non-negotiable and we expect these from all of our CareGivers. These values are not something that can be taught by us; rather they are ingrained in individuals as they grow up through the influences of their parents, teachers, friends and role models. Our role is to provide the knowledge and skills for CareGiving and in this aspect, Gulzeab has exceeded our expectations.
Gulzeab’s Advocacy
Gulzeab is not only a compassionate CareGiver. She is also a passionate advocate for her son and his medical condition. Her extensive experience and expertise led Yorkshire-based university teaching hospitals to ask her to speak to medical professionals during their training, something she does on an almost weekly basis.
Today she is actively involved in a teaching hospital board where her role entails conducting interviews with professionals for their courses. The comprehensive training, she received from Right at Home and the NHS, has greatly enhanced her skills and expertise shaping her into the competent professional she is today.
Gulzeab’s Perspective
In her words Gulzeab reflects on her journey; "With over 15 years of experience as a healthcare professional and advocate, I have acquired a diverse set of skills that greatly contribute to my role as a CareGiver. I firmly believe in providing person-centred care that takes into account the needs of individuals. As a CareGiver, it is my priority to deliver exceptional care with positive outcomes just as I would expect for my own child. Right at Home - Leeds East has provided me with the opportunity to connect with individuals and work alongside a supportive team dedicated to quality care and enabled me to grow both personally and professionally in the field of health and social care."
Gulzeab’s Contribution
Gulzeab is a stalwart within our organisation. She oversees the selection process for all our CareGivers while ensuring quality assurance and training. Her unwavering commitment, towards our mission of providing an exceptional level of care, makes her an invaluable member of the Right at Home - Leeds East family.
Conclusion
We at Right at Home - Leeds East take immense pride in having Gulzeab as a valuable member of our team. Her journey from a dedicated mother and advocate to an exceptional CareGiver is a testament to the power of empathy, compassion, and unwavering dedication to providing the best care for our clients. Gulzeab's story is a shining example of the exceptional CareGivers we have at Right at Home - Leeds East.
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