Passionate Helping Hands

15 Catchpin Street, Buckingham MK18 7RR
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9.1 4 Reviews
  • Passionate Helping Hands, Buckingham
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Care Provided by Passionate Helping Hands

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Passionate Helping Hands Ltd
  • Person in charge
  • Kenneth Hikwa (Manager)

Funding & Fees Guide for Passionate Helping Hands

  • Prices

  • In line with Govt approved rates and negotiatable
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Passionate Helping Hands Reviews (4)

9.1

Passionate Helping Hands has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Passionate Helping Hands has 4 reviews.

Overall Experience

  • 4
  • 0
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Date Published

4
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2
4
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Review from Talent D (Friend of Client) published on 8 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and supportive staff, I would recommend them to anyone in need of home care, they are exceptional. They completely changed my friend's life, even now he is with them, being supported in his home.

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Value for Money

Review from Lisa K (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Passionate Helping Hands for just over a month and I can honestly say they are transforming my mum and dad's lives for the better.
My dad has very complex care needs arising from advanced Parkinsons with dementia, and a couple of months ago our previous care company served notice
- they could not cope with my dad's needs. This coincided with a dramatic worsening in my mum's health and the thought of changing carers was very traumatic for her.
However from day 1 Passionate Helping Hands have been absolutely amazing. All PHH staff are cheerful and professional, they take time with my dad and have already built a great rapport with him. Their cleanliness standards are beyond immaculate, and for the first time in years my mum is able to stop worrying about how she is going to cope with my dad's needs.
Two members of staff in particular take staff training very seriously, and regularly monitor them. They look after staff really well, and importantly pay well recognising the value of carers

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Review from R S (Wife of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Passionate Helping Hands for my husband is excellent. The carer is very efficient while also being very caring. The quality of the care given is of the highest standard with very good hygiene standards. The carer is always cheerful and also, consistently punctual. I highly recommend
this provider.

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Treated with Dignity

Value for Money

Review from Debbie B (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Passionate Helping Hands came to our rescue in a short space of time. We had gone with the provider attending. But their prompt attendance was so so good the staff are so friendly, cheerful and thorough in their care. They plan their time well, not rushing and leaving some tasks. They are passionate
about care as the name suggests. One of their carers is exceptionally good. My mum is so grateful that we have her as our main carer. The management team is equally good with very good listening. This is a great team, very caring. Thank you

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Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Passionate Helping Hands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Passionate Helping Hands is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passionate Helping Hands is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Passionate Helping Hands

What Type of Services does Passionate Helping Hands offer?

Passionate Helping Hands offers Home Care.

How many Carers does Passionate Helping Hands employ?

Passionate Helping Hands employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passionate Helping Hands to verify any information. View our terms and conditions. Passionate Helping Hands has a Basic Service – more info.