Caremark Brent

41b Unimix House, Abbey Road, Park Royal, London NW10 7TR
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10 12 Reviews
  • Caremark Brent, London
Caremark Brent provides personalised home care designed to support your independence and enhance your quality of life. Whether you need live-in care, occasional assistance with personal care, or help with daily domestic activities, they tailor their services to fit your lifestyle. The compassionate team is here not just to support you at home but to help you continue living life the way you choose. They can accompany you to doctor’s appointments, assist with shopping, and even facilitate visits with friends and family, ensuring you stay connected to the people and activities you love. In addition to regular care, they also offer respite services to give family caregivers a well-deserved break. With Caremark Brent, you and your family can enjoy peace of mind, knowing you are receiving the highest level of care and support while remaining comfortably in your own home.

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Care Provided by Caremark Brent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

Caremark Brent Reviews (12)

10

Caremark Brent has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Brent has 12 reviews.

Overall Experience

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Date Published

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Review from A N (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark's services for about 8 months and and are more than happy with the care they have provided for my parents. Their carer is kind, courteous and professional. Doing everything they can to ensure my parents ' needs are met..
Any questions I may have are dealt with quickly.
And every member of the team I have dealt with has always gone to great lengths to be helpful.

Reply from Trishna Patel, Managing Director at Caremark Brent

Many Thanks for your kind words. It is our pleasure to serve your parents, and we will continue to provide the same quality service.


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Review from N H (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Caremark Brent for several months now, we find their service great. The staff are always on time, well trained and have the necessary experience in providing care.
We are happy and intend to continue to use them for the foreseeable future.

Reply from Trishna Patel, Managing Director at Caremark Brent

Many thanks for the kind words. It was a pleasure serving your Dad and the carestaff felt very welcomed at your home.


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Review from Sau P (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely people. They looked after my mum really well, and showed compassion and understanding.
The management is very good and very reliable. Easy to get hold of. Very flexible and courteous.

Reply from Trishna Patel, Managing Director at Caremark Brent

Thank you for your kind words. It means a lot for the service we provide to Mum.


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Review from N N (Relative of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care involves with my mum (89 years old) for nearly one year. Care
my mum is getting from them is amazing. Girls are very patient with my mum., always on time. Very competitive price compared to other agencies. My mum always ready for girls because they are always on time. Stress free agency. Care
manager always in touch with me.

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Review from Alethia S (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with Caremark.
We have experienced good consistent care from them for my dad.
They have always tried hard to be accommodating and deal with enquiries in a professional and timely manner.

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Review from A N (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Brent provide a carer for my parents. The level of care is excellent and the carer provided is someone we have complete faith in.
It is reassuring to know that my parents are in good hands.
The communication between myself, the carer and the management is clear and swift. But I feel that
the service they provide goes beyond that of carer and we are so glad of their support.

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Review from D P (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Brent are providing domestic and companionship services for my mum. Apprehensive at first as I have never used one before but found they offer an excellent service with genuine care, clear communications and updates.
Only after a few weeks my mum has settled in well with her carer, which
is a great relief. My mum is very punctual and has a set routine every day I was concerned that the carer may not understand this but has adapted well to her needs. It's a great relief to see my mum happy with the carer and couldn't ask for more.

Reply from Shelly Verma, Managing Director at Caremark Brent

Thank you so much for your kind words. It is an absolute pleasure caring for and supporting Mum. We are so glad to hear Mum has settled well and is happy with our carers.


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Review from Alexis G (Relative of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Brent provide a carer for my father. From the start of the process, they’ve been great.
Caremark worked with us to match to a suitable carer. Once the carer started, we were still supported by the owners of the company, and client services manager, exceeding our expectations.
The carer is
fantastic; just ‘right’ for our father, and our home, as are the two additional carers we sometimes have as ‘back-ups’. The carer has also, with their professional eye, spotted some other health issues with my father and flagged to us. The carer is experienced, kind, professional, multi-skilled, has initiative, and is totally trustworthy.
If anything ever needs tweaking regarding my father’s care, Caremark Brent sort it out. Nothing is a problem. The office team continue to support, beyond our expectations, with sensitivity and understanding; many times helping when new issues arise as my father ages, always going above and beyond.
Highly recommended.

Reply from Shelly Verma, Managing Director at Caremark Brent

Thank you so much for your kind words. It's a pleasure to look after Dad and work alongside you and your family.


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Review from Huma Y (Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute fantastic service by Caremark. I had been struggling with the care providers for both my mum and dad and their needs were not being met.
From the very first meeting, all staff at Caremark have gone above and beyond to cater to our needs and have shown commitment to helping us. Highly recommend.

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Review from Chris A (Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Caremark (Brent) to help provide support for my Father who is at home recovering from a stroke. Having engaged with other service providers, they stood out from everyone else because, from the outset, the team proved to be exceptionally professional and very understanding. They managed to match
my Father to the perfect carer, which has helped give me much-needed peace of mind, and boost my Father's post-stroke recovery confidence.

Reply from cheryl wilson, Registered Care Manager at Caremark Brent

Hi Chris,
Thank you so much for your kind words. It is an absolute pleasure caring for and supporting Dad and working collaboratively alongside you and your family.


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Review from H J (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with the Brent Caremark team since May and whilst our first two weeks were a bit patchy with one particular carer, things have been smooth sailing since. The manager worked hard and diligently to ensure Mum's needs were being met. She carried out inspections with carers multiple times and
was able to find the perfect fit for Mum and our family. My mother suffers from dementia and having the same, gentle, kind and understanding carers is essential, particularly as her dementia has advanced to the stage where she is no longer able to speak and vocalise her feelings properly. We feel totally at ease and happy to leave Mum with Caremark (Brent) carers. We consider the ones that we have currently as part of our family. Would definitely recommend the team to friends, family and strangers.

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Review from M S (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Caremark (Brent) for my dad as the agency provided on hospital discharge was unreliable. We’ve had a really good experience from the initial assessment and lots of communication from the care managers as well as a consistent team of carers which is what we needed as Dad has high care
needs. They have made sure the carers are safe with handling Dad before leaving them to be independent. We have felt listened to and been treated with respect which again was different from the previous agency. Would definitely recommend this agency as they are genuinely interested in caring/helping.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Caremark Brent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Brent is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Brent is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Trishna

Trishna Patel

Job Title: Managing Director

Joined: 2023

Trishna came to U.K in 2005 and from then has had experience in many varied fields. Trishna started her career in retail, where she learnt a lot of skills like team and time management, working with different personalities and foremost customer service. In 2010 Trishna started her first office-based job, where she worked for NHS and directly served the community. Trishna brings values of integrity, empathy, putting patients first and striving for the best.


Trishna’s interest in starting a Caremark franchise is very personal. Trishna aims to provide customers with the best service with high standards.


Shelly

Shelly Verma

Job Title: Managing Director

Joined: 2023

Shelly started her career as an Electronics Engineer, working from the ground up as a technical operations manager, through the ranks to senior Management positions and Project Manager. Boasting a strong academic background and a proven track of bringing value to business, as well as possessing valuable customer-facing skills and an agile technical mind Shelly can produce innovative technological and managerial solutions to seemingly intractable problems.


After taking a career break for the last 2 years, Shelly has been looking for a way to make her contribution to society. Taking care of people, especially the elderly is a cause Shelly is passionate about and this is the reason she decided to associate herself with Caremark.


Cheker Rao

Cheker Rao Bhikoo

Job Title: Care Manager

As a dynamic professional Care Manager Cheker started his career in care as a Senior Carer, then learned and gained experience and knowledge to become a Care Manager. With his robust background in Management and Law, he blends academic knowledge with rich practical experience. His ability to communicate clearly and organize effectively makes him an ideal candidate eager to bring his skills to a new horizon within the care sector. His journey has been marked by a unique fusion of theory and practice, setting him apart in the competitive professional field of the healthcare sector. With a mature outlook and a self-driven attitude, he consistently infuses teamwork, efficiency, and precision into his work environment. As always, his approach to problem-solving is proactive, with flexibility that allows him to tackle various challenges successfully. His strong verbal and written communication skills are fundamental to fostering productive interactions and collaborations. Excelling in customer service, he utilizes innovative thinking and systematic methods to craft solutions. His dedication to achieving outstanding results has been proven time and again. As part of the Caremark Brent team, he will always bring values as a professional who not only brings in-depth expertise but also a forward-thinking and results-focused attitude, to customers’ satisfaction. As he always says he is always ready to make a significant contribution to the community to achieve a better living for people he care about.


Frequently Asked Questions about Caremark Brent

What Type of Services does Caremark Brent offer?

Caremark Brent offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Brent to verify any information. View our terms and conditions. Caremark Brent has a Platinum Service – more info.