GoodOaks Homecare - Reading and West Berks

BizSpace, Merlin House, Brunel Road, Theale, Reading RG7 4AB
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9.4 6 Reviews
  • GoodOaks Homecare - Reading and West Berks, Reading
GoodOaks Homecare provide home care services across Reading and West Berks delivering personalised care to clients who want to remain independent in their own home.

All the team of fully qualified and DBS checked care workers work around the unique needs and preferences of each client. They offer a variety of services, from companionship care and help the client to attend doctor’s appointments or social events to dementia care and emergency care.

GoodOaks Homecare is committed to supporting their clients to maintain their independence and lifestyle and is at the heart of everything they do.

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Care Provided by GoodOaks Homecare - Reading and West Berks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Mwiinga (Manager)

Funding & Fees Guide for GoodOaks Homecare - Reading and West Berks

  • Prices

  • Visiting care starts from 30 minutes
    Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Reading and West Berks Reviews (6)

9.4

GoodOaks Homecare - Reading and West Berks has a Review Score of 9.4 (9.362) out of 10, based on 5 reviews in the last 2 years. Over all time GoodOaks Homecare - Reading and West Berks has 6 reviews.

Overall Experience

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Review from Rosalind G (Wife of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the initial introduction with the staff a pleasant and friendly interview.
One of the staff who visited as the carer was pleasant and diligent.
We would ask that this person be scheduled for each and every follow-up appointment with us for the purpose of continuity.

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Review from Kenneth P (Client) assisted by family/friend published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are reliable, punctual and very pleasant and have become friends. They have made my life more easy in day to day living.

Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you for your positive review - it is a pleasure to visit you and I'm glad you've found the staff reliable, friendly and caring. We will pass on your feedback to the rest of our team!


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Review from Ruth B (Mother of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being the first time accessing care in the area I found the director of Good Oaks Homecare very helpful and providing an excellent service. Five stars to another staff member who gave first-class care to our son when visiting us. Very caring all around and would recommend to anyone. We will certainly
be using them again!

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Review from L K (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's major surgery, an excellent service was provided by GoodOaks Homecare. Twice daily visits were conducted in a professional manner, caring support was given during visits and communication was excellent. I would highly recommend this company. Thank you for the excellent service.

Reply from Ben Ashton, Director at GoodOaks Homecare - Reading and West Berks

We're delighted that we were able to help after your father's surgery and that you'd recommend us so highly. We'll pass this feedback on to the rest of the team!


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Review from Paul B (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My recently widowed mother was diagnosed with Mixed Dementia and she lives alone. The previous care provider I had employed to prepare a hot meal was unable to provide a consistent slot time, this caused Mum confusion and stress. The council gave me contact details for GoodOaks Homecare and from my
first contact with them, they have been efficient, helpful and reliable. We agreed a 7 day a week visit to prepare a hot meal and to oversee medication consumption, 2 kind-hearted and well-trained carers attend to my mum over the 7-day weeks. This means Mum knows the carers well and since I have moved to GoodOaks I have been extremely pleased. I am also reassured that the level of attention from all the team I have communicated with at GoodOaks is compassionate, honest, reliable and professional. Moving Mum’s care to GoodOaks has helped me cope with a difficult situation.

Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much Paul for your kind review of our service. We are glad that we have been able to help your mum. It gives us immense satisfaction with such positive feedback.


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Review from Jane C (Daughter of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have for my mother from the manager has been remarkable from the first day she started. She is very thorough, has much patience, is very kind and caring and is now more like a friend to my mum.
The manager does more than I thought any carer would do and we couldn't do without her. Thank
you.

Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much Jane for your very kind review of our services. We very much enjoyed visiting your mother and I am glad that she found our visits caring, friendly and enjoyable. It's fantastic to hear what a positive impact our team have had on your mother's wellbeing. Thank you very much again.


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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for GoodOaks Homecare - Reading and West Berks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for GoodOaks Homecare - Reading and West Berks is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Reading and West Berks is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

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Sophie Chiefway

Job Title: Managing Director

Joined: 2023

“It did not take me long to realise I was born to work in the sector. Although I graduated with a Master's degree in Rural Social Development from Reading University, I knew my heart was in care.”


I have been a Care Manager since 2004 and I love every moment.


Frequently Asked Questions about GoodOaks Homecare - Reading and West Berks

What Type of Services does GoodOaks Homecare - Reading and West Berks offer?

GoodOaks Homecare - Reading and West Berks offers Home Care.

How many Carers does GoodOaks Homecare - Reading and West Berks employ?

GoodOaks Homecare - Reading and West Berks employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Reading and West Berks to verify any information. View our terms and conditions. GoodOaks Homecare - Reading and West Berks has a Platinum Service – more info.