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Home Instead (Lincoln) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Home Instead (Lincoln) has 1 review.
Review from Gail C (Daughter of Client) published on 11 July 2023
Submitted via Website •
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Reply from Nick Moran, Director at Home Instead (Lincoln)
Thanks for a lovely review. It's a pleasure to care for your father. He's a great guy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Home Instead (Lincoln) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Home Instead (Lincoln) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Lincoln) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Director
Joined: 1999
I have worked in Domiciliary Care for 25 years, starting when my children were very young as the hours suited my family life. I also helped look after family members who have suffered from strokes, cancer, COPD & dementia.
Job Title: Director
With a background in equity capital markets trading, IT Executive Search and manufacturing.
It was very clear that the values Home Instead is known for, are completely aligned with my own. I was drawn to the unique offering that Home Instead provide its clients.
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