Support Solutions (Harrogate)

The Coach House, 15-17 Rear Hayrwa Street, Harrogate HG1 5BJ
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8.6 3 Reviews
  • Support Solutions (Harrogate), Harrogate
Support Solutions offers high-quality home care in York, Harrogate and Beverley. They are registered to provide care and support for both children and adults.

The staff are compassionate and caring and are trained in areas that others don’t train in making them a flexible and knowledgeable team.

Support Solutions ensure that the time allocated to their clients is their time, they have minimum staffing to each client so the staff members can build up relationships to ensure continuity can be met and trust can be built. They have a low turn over of staffing, they treat the staff with respect and value each one of them.

All care is tailored to the individual’s care needs and wishes and staff go above and beyond to enhance the quality of life for each person they care for.

Services can be provided from as little as 1 hour per session to 24-hour live-in care, depending on the service user’s needs and wishes. Services provided include everything from personal care, help with medication, cleaning and food preparation to cancer care, palliative care and dementia care.

Staff are highly qualified and experienced and only become part of the team after a rigorous recruitment process which includes DBS checks and at least two references. Alongside is an experienced team of managers who support each other and are trained or training to be qualified in Level 5 Health & Social Care. The support and training they provide their staff is above and beyond the basic Care Certificate.

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Care Provided by Support Solutions (Harrogate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catherine McClure (Managing Director)

Funding & Fees Guide for Support Solutions (Harrogate)

  • Prices

  • 2024 - 2025: Fees are revised and change every April
    Monday - Friday £28.50 per hour
    £16.40 30 minutes
    Saturday & Sunday £30.70 per hour
    £17.25 30 minutes
    Any mileage for private journeys with clients is charged at £0.55 per mile.


    Council care rates may differ.

  • Payments can be by cheque, bank, card.
    Admin Fees may apply for some payment services

Support Solutions (Harrogate) Reviews (3)

8.6

Support Solutions (Harrogate) has a Review Score of 8.6 (8.647) out of 10, based on 3 reviews in the last 2 years. Over all time Support Solutions (Harrogate) has 3 reviews.

Overall Experience

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  • 1
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Date Published

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Review from Julie C (Daughter of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience with the carers is excellent.
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.
Evidently, we need to be allocated a social worker which I don't understand. Hopefully, it will be sorted.
Otherwise, everything is excellent. Thank you for all your help and support.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed your comments onto our management team and they will be in contact soon to discuss the issues you are having to arrange the extra care. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne W (Client) assisted by family/friend published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service with very good carers. They usually turn up on time or ring me if different. They generally listen to what I say but occasionally think they know better! They don't like using the crust of the sliced bread I use but I have persuaded them otherwise. If an item is running out sometimes
they do not tell me.

Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed on your comments to your management team and they will be sure to speak to the staff to remind them to let you know if an item is running out and reorder it if they can. If you have any more concerns, feel free to reach out to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen D (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say, I am extremely happy with the service and all the staff, they go above and beyond.

Reply from Catherine McClure, Managing Director at Support Solutions (Harrogate)

Well done to the manager and the whole team, lovely feedback for you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Support Solutions (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Support Solutions (Harrogate) is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Support Solutions (Harrogate) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Catherine

Catherine McClure

Job Title: Managing Director

Joined: 2014

A responsible or nominated individual supervises how regulated activity is managed, usually in a care or nursery setting. This ensures the facility is providing the correct governance and is reporting this to the regulatory body – such as the CQC (Care Quality Commission)


Catherine is a registered social worker with a degree in health and social care with over 28 years of experience across many disciplines. With a wealth of knowledge, she actively supports her teams daily offering advice, support and training to those she leads. As one of the owners of Harrogate, Catherine also owns the York branch which started in 2014 and has shares in others.


Harrogate is one of three she oversees directly as well as supporting the franchisees that work under her brand.


With her main focus on governance, you can be assured that quality is always what drives her and the companies she oversees.


Caith

Caith

Job Title: Senior Care Manager

Joined: 2022

Caith began her journey with us as senior support staff, where her dedication and exceptional care skills quickly stood out. Her passion for helping others and her strong leadership qualities led to her advancement within our Harrogate branch. Now, as a senior care manager, she oversees all aspects of care delivery, ensuring the highest standards are maintained.


Caith’s qualifications include a Care Certificate and a training certificate in Manual & Handling. She is currently working towards her Level 5 in Leadership & Management for Adult Care.


Ryan

Ryan Saynor

Job Title: Marketing Assistant

Joined: 2024

Ryan joined the team as an apprentice whilst completing a Level 4 Marketing Executive course. As the youngest member of our staff, he brings fresh perspectives and innovative ideas to our marketing efforts.


Ryan’s enthusiasm and keen learning ability have quickly made him an integral part of the team. His contributions, from campaign planning to social media management, reflect his growing expertise and dedication to the field of marketing.


Ryan’s qualifications include having a Level 3 Extended Diploma in Creative Media Practice (TV & Film), a certificate in the Fundamentals of Digital Marketing and he is currently working towards his Level 4 Marketing Executive qualification.


Frequently Asked Questions about Support Solutions (Harrogate)

What Type of Services does Support Solutions (Harrogate) offer?

Support Solutions (Harrogate) offers Home Care.

How many Carers does Support Solutions (Harrogate) employ?

Support Solutions (Harrogate) employs 10 carers.

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