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Your Quality Care Services (Elmbridge) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Your Quality Care Services (Elmbridge) has 6 reviews.
Review from Jo R (Daughter of Client) published on 2 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you for your kind words; we enjoy visiting your dad each day! We will share your review with the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jack T (Grandson of Client) published on 2 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you for such a lovely review, I know all the staff are fond of your nan! We will pass on your kind words to the staff team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Timothy G (Son of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you so much for your lovely review of the care we provided to your mother, the carers have enjoyed getting to know her. I will ensure I pass on your comments to all involved in your mother's care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana W (Niece of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you so much for your comprehensive review, it is always a pleasure to know that we are doing a great job. I will pass on your comments to all staff who care for your aunt, I know they all enjoy spending time with her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline L (Daughter of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you so much for your extremely kind review, we are always happy to spend time with your mother and we are pleased you are able to go on holiday feeling reassured. I will ensure your kind words are shared with all the staff involved with your mother's care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Graham S (Son of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)
Thank you so much for your lovely review, it was a pleasure caring for your mum. I know all the staff team miss her. I will pass on your kind words to all the staff involved in your mum's care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.600) out of 10 for Your Quality Care Services (Elmbridge) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Your Quality Care Services (Elmbridge) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Your Quality Care Services (Elmbridge) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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