Trust Homecare Solution South Suffolk
Unit 13, South Suffolk Business Centre, Alexandra Road,
Sudbury
CO10 2ZX
Trust Homecare Solution South Suffolk has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Trust Homecare Solution South Suffolk has 4 reviews.
Review from A R (Wife of Client) published on 7 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jess Maniquis, Director at Trust Homecare Solution South Suffolk
Our heartfelt gratitude for such a wonderful review. We will surely share this with the team. It has been a pleasure being able to extend our helping hands and being able to get to know such wonderful people. We will always strive to keep our services personalised, caring, professional and always with a smile.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Husband of Client) published on 25 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jess Maniquis, Director at Trust Homecare Solution South Suffolk
Thank you for such a wonderful review. The whole team will be glad to know that you are happy with the service we provide. We will always strive to keep our services personalised, caring, professional and always with a smile. It is our pleasure to be of service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clair D (Daughter of Client) published on 18 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R C (Son of Client) published on 17 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.167) out of 10 for Trust Homecare Solution South Suffolk is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Trust Homecare Solution South Suffolk is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Trust Homecare Solution South Suffolk is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Oct 2024
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Job Title: Registered Manager
Joined: 2022
Jess is a compassionate and skilled Registered Nurse with a heart for helping others. With 20 years of experience in the healthcare sector, he has worked in various care settings, including private care homes, nursing homes, and public sector hospitals.
Jess has served as a Ward Manager for the NHS where he has developed his leadership and managerial skills. His passion for providing exceptional care doesn't stop there. He has also undergone hands-on training with Trust Homecare Solution's domiciliary care service in Cambridge, where he learned about the requirements of running a day-to-day role within a community-based care setting.
His ability to lead, coordinate, delegate, and motivate outstanding healthcare teams, in-depth knowledge and hands-on training in managing elderly patients from providing minimal supervision of everyday personal tasks to more complex cases like dementia will be invaluable in leading Trust Homecare South Suffolk in providing a high-quality home care service.
Job Title: Care Manager
Joined: 2022
Leonora has over 21 years of experience within the healthcare industry and is very passionate about delivering exceptional care. She is a highly trained and qualified healthcare professional with a special focus on adult care in the community care setting.
Leonora is currently completing her Level 5 Diploma in Leadership and Management in Adult Care, demonstrating her commitment to continuously improving her knowledge and skills to provide the best possible care for our service users. She has acquired in-depth knowledge and skills in all areas of community work and domiciliary care, having gained years of first-hand experience.
Throughout her healthcare career, Leonora has built and developed a good reputation as an excellent healthcare professional within the customer base of current and previous employers. Her commitment to providing exceptional care makes her an invaluable member of the team, dedicated to ensuring that all our service users receive the highest quality care possible.
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