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Comprehensive Care Manchester has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Comprehensive Care Manchester has 1 review.
Review from Jayden K (Client) published on 14 February 2025
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Chiney Umeh, Manager at Comprehensive Care Manchester
Hi JK, Reviews like these, particularly when based on false information, can be highly detrimental to our reputation and the care we provide. Despite the challenges we faced from you, including racial, physical, and emotional abuse toward staff, which we have evidence of, no charges were ever pressed against you. Instead, staff have spent their personal money purchasing presents for you and taking you out on your birthday as well as from the Company's pulse. We cannot allow these accusations to go unaddressed, as they pose a serious risk to our reputation. In the 22 months you were with us, feedback was regularly sought, and at no point did you raise any concerns. We request that you either verify your claims or remove the review with immediate effect. Should this not happen, we will be forced to take legal action. Please understand that this is a serious matter involving character assassination and we are not taking it lightly. We look forward to you resolving this matter promptly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Comprehensive Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Comprehensive Care Manchester is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Comprehensive Care Manchester is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comprehensive Care Manchester to verify any information. View our terms and conditions. Comprehensive Care Manchester has a Basic Service – more info.
