Sylvian Care South Gloucester

Equinox South, Great Park Road, Bradley Stoke, Bristol BS32 4QL
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9.9 9 Reviews
  • Sylvian Care South Gloucester, Bristol
Sylvian Care South Gloucester provides home care services in people's own homes.

Home care services include personal care such as assistance getting dressed, washed, going to the toilet, as well as help with household chores, complex care, etc.

Respectful, trained staff give people the support they need with dignity and compassion.

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Care Provided by Sylvian Care South Gloucester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jerry Bosu (Manager)

Funding & Fees Guide for Sylvian Care South Gloucester

  • Prices

  • Homecare : £28 per hour

  • Minimum call 30mins

Sylvian Care South Gloucester Reviews (9)

9.9

Sylvian Care South Gloucester has a Review Score of 9.9 (9.880) out of 10, based on 9 reviews in the last 2 years. Over all time Sylvian Care South Gloucester has 9 reviews.

Overall Experience

  • 8
  • 1
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Date Published

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Review from M J (Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three top qualities of the carers at Sylvian Care South Gloucester I feel, endurance, people persons and spiritual healers. They are amicable, admirable and friendly. I believe the carers enable me to be independent at home and in the community. They are personable and friendly.

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Review from Sharon H (Partner of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who attend my partner are courteous and very pleasant. They are always on time and do a very good job under very demanding circumstances. Spot checks on them are done regularly. I am very pleased with the company and their care.

Reply from Jerry Bosu, Registered Manager at Sylvian Care South Gloucester

We are truly gratified to learn that our team has positively impacted your partner's well-being. Delivering compassionate and personalised care is our top priority, and your review inspires us to maintain and even exceed these standards. Thank you


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Review from Julie H (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having care with yourselves for a couple of months now and I can't fault the company in any way. The staff are happy, friendly and engaging towards Mum and very punctual. Each task is explained and they give Mum a choice to choose her clothing and her meals.
A high level of service from
the staff and management shows in the care and approach. Also, when new medication is introduced, it's doubled checked by management. I love the app which keeps me informed of each visit.

Reply from Jerry Bosu, Registered Manager at Sylvian Care South Gloucester

It's truly rewarding to learn that our team has made a positive impact on your mother's well-being. We take great pride in delivering compassionate and personalised care, and your feedback motivates us to maintain and even exceed these standards. Thank you.


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Review from Dale B (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since they have taken over my dad's care I have no concerns and the way they chase up his medical needs and home comforts are 10/10.
The management are constantly in touch monitoring my dad’s changing needs.
My dad and I are both very happy.

Reply from Jerry Bosu, Registered Manager at Sylvian Care South Gloucester

Hi Dale,
Your kind words have truly made our day, and we are delighted to hear that you are satisfied with the care your dad is receiving from us.
We take great pride in providing excellent service, and it's immensely rewarding to know that our efforts have had a positive impact on your experience. Your feedback serves as a tremendous motivation for our team to continue delivering the highest level of care and service.
Thank you.


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Review from Keith B (Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care have been of a very high standard. The carer always informs me of what she’s going to do next. Always prompt on time, very bright and happy and very friendly. Also tells me what creams she’s using and what they are for.

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Review from R S (Husband of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are so caring, helpful and understanding. Come on time, doing what they have to do, and they know what they are doing. I see that they love their job because of how they take it seriously and they know how to approach the patient. I am so happy with them. Keep it up, good job.

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Review from V D (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care from Sylvian Care South Gloucester for more than a month now, and the care I have been receiving is very good. It is the best one I have ever had to date. The staff have been very good, and they always make me smile. They know my choices, and they always ask if they are not
sure.

Reply from Cristina Grancea, Director at Sylvian Care South Gloucester

Thank you for your positive review. We appreciate your feedback, as this helps others decide on which service provider to choose.


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Review from J B (Client) published on 28 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have found is the carers are always on time, and they always ask me to choose my clothes which I think is very important. In regards to my diet, my carers always remind and advise me. Carers always remind me about my stock medication. Overall, I have found all the carers really kind.

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Review from A T (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to acknowledge the high level of service provided by Sylvian Care, including the manager. The hard work, care and attention to detail shown by the carers are exceptional, and I have already seen the positive impact this has had on my mum. She is very relaxed and happy and is communicating more.
My mum is quite a sensitive person and responds positively when she is shown kindness and attention, which is what she has experienced since the start of her package with Sylvian care. The carers have also highlighted issues that have not been picked up previously, which is very reassuring. I also really love the app, which details each visit. I can see what she’s eaten and her mood and meditation taken etc, which is really important for me to have access to this information. I’m also informed promptly if there are any issues. Thanks so much for the excellent care you’re providing my mum. I would highly recommend this care provider to anyone.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Sylvian Care South Gloucester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Sylvian Care South Gloucester is calculated as follows: ( (49 Excellents x 5) + (1 Goods x 4) ) ÷ 50 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care South Gloucester is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sylvian Care South Gloucester

What Type of Services does Sylvian Care South Gloucester offer?

Sylvian Care South Gloucester offers Home Care.

How many Carers does Sylvian Care South Gloucester employ?

Sylvian Care South Gloucester employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care South Gloucester to verify any information. View our terms and conditions. Sylvian Care South Gloucester has a Platinum Service – more info.