Sylvian Care Kingston

Maple Works, 73 Maple Road, Surbiton KT6 4AG
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9.9 9 Reviews
  • Sylvian Care Kingston, Surbiton
Sylvian Care Kingston is a specialist provider of domiciliary care service based in Surbiton. Providing compassionate and professional person-centred care to service users living in the comfort of their own homes, the team enable people who need extra help to remain independent and continue to live in their own homes. They cover Kingston, Chessington, Surbiton, Tolworth, Thames Ditton, New Malden, Epsom and the surrounding areas.

Registered with the CQC, Sylvian Care Kingston specialises in dementia care, live-in care, night care, respite care, reablement and hospital discharge support. They hold themselves to the highest standards, hand selecting all staff members to ensure the team has the skills and compassion to deliver the best possible care.

All care services are completely bespoke, ensuring the individual needs of each service user are met. Care can also be as often or as little as you would like, with hourly care services guaranteeing you receive the support you are looking for and are comfortable with. The team can also offer support with additional tasks such as preparing meals, helping with chores, and providing companionship.

At Sylvian Care Kingston, the goal is to enhance the lives of every person they support; promoting wellbeing and happiness within the comfort of one's own home.

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Care Provided by Sylvian Care Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Dalaya (Registered Manager)

Funding & Fees Guide for Sylvian Care Kingston

  • Prices

  • Fees are based on the assessment of needs.


    Please call and speak to one of our team who will be able to give you more information about our fee structure

Sylvian Care Kingston Reviews (9)

9.9

Sylvian Care Kingston has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Sylvian Care Kingston has 9 reviews.

Overall Experience

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Review from Mei C (Next of Kin) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers are skillful and friendly. One of the staff even cut short my mum's hair nicely, saving us to arrange a visit from a hairdresser.
Initially reluctant to have home care, my mum now looks forward to her weekly wash.
Their manager is also recommendable, efficient, professional and flexible.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for your kind and thoughtful message. We are truly delighted to hear that you found our staff skilful and the management efficient. We take great pride in delivering personalised care and it's feedback like yours that keeps pushing us forward.


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Review from Y L (Granddaughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very easy to contact the manager and he is flexible with last-minute changes due to service users health needs.
The care worker is sweet and chatty to the service user and always punctual.
Would recommend!

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for the positive review. We appreciate you taking the time to leave us your kind feedback.


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Review from Ian H (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had received appalling care after a 6 week stay in hospital. On top of the physical deterioration she is also in the grip of dementia.& I have watched my mother's cognitive function slowly decline. I rang & spoke, initially, to the manager of Sylvian care, the manager who made me feel at ease.
So impressed with him was I, that I made an instant decision to go with Sylvian care. I have found all of the carers to be lovely, warm, personable & friendly. I am very happy to have chosen Sylvia. Care to support me in looking after my mother throughout, what has been a deeply distressing time for me.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you for the feedback. We appreciate you trusting us with the care of your mother. The team will be elated to hear such positive review.


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Review from Carolyn C (Wife of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend Sylvian care. They give an excellent service, prompt time keeping, reliable, patient, pleasant and caring staff, my husband was really pleased with how he was treated while I was away. Many thanks.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for your kind review. It means a lot to us.


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Review from Min P (Sister of Client) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian has previously supported my sister with hospital visits and since a sudden change in her circumstances were very quick to provide seamless transition into home care for her. Continuing with established and trusting relationships, they have enabled my sister to feel supported and independent
at home, whilst also feeling nurtured and understood. The companionship has also been a crucial part of the care routine. The care assistants are kind, professional and always respectful. The manager is very easy to talk to and always has the best interests of clients in mind. Thank you!

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for your feedback and your kind words. This means a lot to us and gives us the motivation to continue delivering a high standard of care.


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Review from A P (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is a good manager, professional and courteous. My mother feels comfortable with the ladies who come to support her, and they are prompt and reliable. This has enabled my parents to stay in their home.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

We are sincerely grateful for your positive review. We are glad that you find our service professional and reliable. Your feedback will serve as a great encouragement to our staff. Thank you for your trust in Sylvian Care Kingston.


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Review from Joanna W (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very reliable, the staff are all friendly and efficient, and the manager is always on hand and happy to help. The app is a reassuring addition to check on how things are when I'm not there.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for taking the time to review our service. Your kind words will be shared with our team. Very much appreciated by us all at Sylvian Care Kingston.


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Review from M D (Niece of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is extremely happy with the care she is receiving. Staff are always on time, reliable and patient. They are caring and help Aunty as much or as little as she prefers and in her time. Because of this, she seems to have regained some of her independence. I usually visit three to four times each
week and can see that she is comfortable with the carers. They have a good rapport with Aunty but are also very caring and professional. The manager is always helpful and efficient in responding to queries, and he regularly calls in or speaks with Aunty to make sure she’s satisfied or if she needs anything, which is very reassuring for us as a family. This is a well-run service with caring and competent management and staff.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

Thank you so much for the amazing feedback. We are glad to hear that you are Aunt is extremely happy with the care. Thank you for recognising the quality of care and we shall continue to strive for excellence in everything we do.


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Review from Selvarani R (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care Kingston is a highly professional and caring company. The service they provide is first class and all the care staff are amazing. They have been providing excellent care to my mother. The staff are very compassionate, empathetic, attentive, and respectful. The management is very effective
in taking note of any requests or suggestions we have and provides a fast response and solution. We are delighted and extremely satisfied with the service. I would highly recommend the company to anyone.

Reply from Jason Dalaya, Manager at Sylvian Care Kingston

We are overjoyed to hear your heartfelt feedback. It fills us with immense pride and happiness to know that you are happy with the level of care we are providing. It is delightful that you found our service first class and your kind words for our staff are a testament to their dedication and love for what they do. Hearing how happy your mother is in our care is the best compliment we could ask for. Thank you again for your review.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Sylvian Care Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Sylvian Care Kingston is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) ) ÷ 53 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Kingston is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Jason

Jason Dalaya

Job Title: Registered Manager

Joined: 2022

Jason is the registered manager and a registered nurse with an active pin. As a nurse, he has a unique set of advantages. He is compassionate and has a sincere passion for helping others. With his clinical skills and knowledge, he is able to provide a high-quality service to service users with regard to assessment, care planning and positive outcomes. He always ensures that the care provided is safe and well-led by monitoring it effectively.


Jason has a wealth of experience working for both independent and multi-national companies within the healthcare industry. With over 20 years of experience in the care sector and over 14 years of management experience, he has a refined skillset leadership skills and ability to achieve demanding targets in challenging environments. He has always led by example and been a role model for others. He has been a clinical lead nurse and a manager, managing nursing, dementia, mental health, and learning disabilities care homes. He has considerable experience dealing with individuals from varying backgrounds and at different levels of seniority.


Jason wants to set a new and higher standard for domiciliary care. It’s about treating people as individuals by delivering the right blend of services and skills to meet their individual needs. Everyone deserves appropriate care so that they can continue to enjoy every minute of their lives. With Jason's experience and leadership, Sylvian Care Kingston is committed to delivering that care, to every service user, every time.


Jason has a BSC in Adult Nursing Studies with First-Class Honours. He has a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services. A Diploma of Higher Education in Health, Community and Social Care. In addition, he has completed Levels 1, 2, 3 and 4 in Health and Social Care.


Justyna

Justyna Pszczolowska

Job Title: Director/Care-Coordinator

Joined: 2022

Justyna has over 15 years of experience in the care sector, including Physiotherapy. Her skills and experience range from assessing patients as an autonomous practitioner including those with complex presentation.


The use of clinical knowledge and skills in determining appropriate care plans utilising a wide range of treatment skills and options, interpreting, and analysing clinical and non-clinical facts to form accurate diagnoses. Mentoring new staff, providing leadership to ensure the quality of care delivery, supporting professional development for recently qualified physiotherapists, and completing clinical tasks while adhering to defined Policies and Procedures.


Justyna has recently been working as a Senior Physiotherapist in the NHS Trust, providing person-centred care and support to patients, this includes continuous assessment, Care Planning, and clinical assessment.


Justyna’s skills include good mentoring skills, understanding of NHS care principles, ability to work under extreme pressure, problem analysis, problem-solving, and good communication skills including verbal, written and computer literate.


Justyna has dedicated her life to providing exceptional and emphatic care to individuals. Her enthusiasm for keeping people safe and happy has and always will be her main ambition.


Frequently Asked Questions about Sylvian Care Kingston

What Type of Services does Sylvian Care Kingston offer?

Sylvian Care Kingston offers Home Care.

How many Carers does Sylvian Care Kingston employ?

Sylvian Care Kingston employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Kingston to verify any information. View our terms and conditions. Sylvian Care Kingston has a Platinum Service – more info.