MemoryJane Healthcare Ltd

Freedom Works, Suite 12, Fairways House, Mount Pleasant Road, Southampton SO14 0QB
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9.8 22 Reviews
  • MemoryJane Healthcare Ltd, Southampton
Providing specialist health and social care services within domiciliary settings across Hampshire, the goal of MemoryJane Healthcare is to offer service users the very best care, enabling them to live a fulfilling quality of life.

MemoryJane Healthcare has a person-centred ethos that they place at the centre of their practice. Offering services for people with varying needs, the team understand the complexity of multiple health conditions or impairments and create a service that is completely personalised to each person's needs.

Understanding the cultural and ethnic diversity of clients, the team deliver inclusive services that are also respectful of each person's backgrounds and beliefs.

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Care Provided by MemoryJane Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MemoryJane Healthcare Ltd
  • Person in charge
  • Nyasha Mukundi (Mrs Mukundi)

Funding & Fees Guide for MemoryJane Healthcare Ltd

  • Prices

  • Available on request

MemoryJane Healthcare Ltd Reviews (22)

Total of 22, showing 21-22
9.8

MemoryJane Healthcare Ltd has a Review Score of 9.8 (9.846) out of 10, based on 22 reviews in the last 2 years. Over all time MemoryJane Healthcare Ltd has 22 reviews.

Overall Experience

  • 20
  • 1
  • 1
  • 0
  • 0

Date Published

22
0
5
22
0

Review from Malcolm M (Husband of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were introduced to my wife and me by their supervisor on their first visit and fully briefed in my presence, as my wife's condition required special handling since she was in a 'hospice at home' palliative care situation. They were always on time and were efficient, polite, and caring and
interacted with us both at all times. They were well trained and regularly monitored by their obviously dedicated supervisor, who interacted well with the palliative care nurses. In all, the team made my wife's last few days more comfortable and mine less stressful.

Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for the lovely review in such a difficult time. It was an honour to look after your wife in her last days. We are pleased to know we made the process less stressful for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leslie G (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great big thank you to all the staff for making my mum at ease and for the friendly way that she is treated.
She loves talking about the old days and having someone to talk to keeps her brain active. Keep up the great work. Recommend to everyone A1 service.

Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking the time to review our service. We really appreciate your comments and rating. At MemoryJane we believe in working together with our service users and their families to make homecare better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for MemoryJane Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for MemoryJane Healthcare Ltd is calculated as follows: ( (116 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MemoryJane Healthcare Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Memory Mukundi

Job Title: Operations Manager

Joined: 2022

I'm a strategic Director overseeing the service delivery of Supported Living, Domiciliary Care, Training and Business Development services for MemoryJane Healthcare. I coordinate new business development, stakeholder management, and nature-sustainable collaborative relationships with key partners including care regulatory bodies, service users, councils, NHS partners and suppliers.


I consult on care business set-up, business development, change management and business process improvement. I work with care businesses from set-up to growth strategy optimisation.


I have solid management experience from working with the British Army, A highly trained and accomplished Logistician within the Supply Chain, with a broad base knowledge of different levels and disciplines of logistics. A well-organised individual, highly diligent, trustworthy and dependable.


No image found

Nyasha Mukundi

Job Title: Registered Manager

Joined: 2022

My work experience spans over 24 years in industries such as healthcare, education, business administration and banking. But in the last 6 years, I’ve worked in research, and disability analysis, and recently held a role as a ward sister in a reputable teaching hospital. Looking after service users has always been my passion and having experience as a qualified nurse l know the value of delivering and creating individualised care plans and delivering care with compassion while maintaining privacy and dignity.


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