SureCare Colchester & Braintree

Suite 31 Blackwells House, Coggeshall Road, Earls Colne, Colchester CO6 2JX
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9.2 7 Reviews
  • SureCare Colchester & Braintree, Colchester
Based in Earls Colne, SureCare Colchester & Braintree has been set up to meet the personal care, companionship and assistance needs of the older local community, enabling them to stay in their own homes for longer, maintaining dignity and independence.

The staff are fully vetted and highly trained in personal care, they actively listen to clients and family members to provide the outstanding care you should expect from SureCare Colchester & Braintree.

Where will SureCare Colchester & Braintree fit into your future life?

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Care Provided by SureCare Colchester & Braintree

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Muhammed Rashid (Director)

Funding & Fees Guide for SureCare Colchester & Braintree

  • Prices

  • Starting from £25.00

SureCare Colchester & Braintree Reviews (7)

9.2

SureCare Colchester & Braintree has a Review Score of 9.2 (9.248) out of 10, based on 7 reviews in the last 2 years. Over all time SureCare Colchester & Braintree has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
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4
7
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Review from P W (Client) assisted by family/friend published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who comes to me every week is wonderful. She is kind, and considerate and treats me with care and understanding. We would, and have recommended their service.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, this is really a boost for all the team, not just the carer you see.


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Review from J B (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer visits me 3 times daily - 9:15 AM (1 hour), 5:30 PM (1 & a half hours) and 8:30 PM (1 & a half hours). The visits are always on time - as per her schedule.

Reply from Muhammed, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual and prompt.


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Review from E C (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have met have been friendly, kind and helpful, very pleasant whilst carrying out their tasks.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best carers for you.


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Review from D R (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Many strengths, with moments of excellence. This summarises our contracts with the full staff at SureCare.

Reply from Muhammed, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best care you require.


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Review from Elizabeth J (Daughter of Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare looked after my mum until she died, then my dad. The carers were always kind and cheerful. No task was too much. My dad really loved his carers' visits. The management staff also were very caring and efficient. Every time there was a change of circumstance, SureCare happily adapted to suit
my dad's needs. They gave him and the family peace of mind up to his final days.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for the kind words. It was an absolute pleasure knowing and caring for both your parents.


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Review from L B (Daughter-in-law of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare were amazing when we had to unexpectedly care for relatives who became unwell while visiting overseas. The manager was so supportive and helpful and went above and beyond what was expected of a care manager. The carers she sent in to support were competent, kind and helpful. I would highly
recommend SureCare Colchester and Braintree.

Reply from Alex, Registered Manager at SureCare Colchester & Braintree

Many thanks for your kind words, it was our pleasure to support you and your family when you most needed it.


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Review from William B (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer visits half an hour every morning and every evening. He is efficient, gets my breakfast and cleans up after the night (making the bed etc.), gets my breakfast and checks the windows etc. In the evening he prepares the bathroom and bedroom for bedtime. This pampering is due to my being disabled
due to severe Rheumatoid Arthritis. Doing his four and a half hours cleaning he does what he can cleaning. I am entirely satisfied with his performance.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for this positive review, we always strive to go above and beyond to make sure all our clients are happy with our service.


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Current Review Score: 9.2 (9.248)

Overview of Review Score

The Review Score of 9.2 (9.248) out of 10 for SureCare Colchester & Braintree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for SureCare Colchester & Braintree is calculated as follows: ( (23 Excellents x 5) + (19 Goods x 4) ) ÷ 42 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Colchester & Braintree is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Muhammed

Muhammed

Job Title: Managing Director

Joined: 2022

I have a background in finance, in 2021 I completed my professional exams to become a Member of the Association of Chartered Certified Accountants. This was a challenging profession to enter with many exams and assessments.


I also have experience in property management which I learnt from a young age from my father, who I have now taken over and run several properties in the letting industry.


I enjoy spending time with my young family and motorcycle riding.


Both my parents are retired, I see some of the difficulties they face as they have aged and can see their needs growing hence opening SureCare Colchester & Braintree


Alex

Alex

Job Title: Registered Manager

Joined: 2022

I have a long career within the health and social care setting and have gained much experience during my 25 years within the sector. I have a diploma in health and social care Level 5.


I can often be seen out in the community and I have a close working relationship with staff and clients and their families.


I enjoy spending time with my grandchildren, reading and walking with my dog.


As the Registered Manager, I have a strong conviction that each client should have the opportunity to live their life as they wish to, in their own home, I am passionate that our clients and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.


Frequently Asked Questions about SureCare Colchester & Braintree

What Type of Services does SureCare Colchester & Braintree offer?

SureCare Colchester & Braintree offers Home Care.

How many Carers does SureCare Colchester & Braintree employ?

SureCare Colchester & Braintree employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Colchester & Braintree to verify any information. View our terms and conditions. SureCare Colchester & Braintree has an Enhanced Service – more info.