Acer Healthcare Solihull and Birmingham

Birmingham Business Park, 6110 Knights Court, Solihull Parkway, Birmingham B37 7WY
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9.9 16 Reviews
  • Acer Healthcare Solihull and Birmingham, Birmingham
Acer Healthcare Solihull and Birmingham provides home care services to people requiring care and support in their own home.

From 30 minutes to hourly care visits, personal care, live-in care to 24 Hour care service, trained, compassionate staff are ready to give clients the care they want.

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Care Provided by Acer Healthcare Solihull and Birmingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sumathi Manickam (Manager)

Funding & Fees Guide for Acer Healthcare Solihull and Birmingham

  • Prices

  • £22 per Hour - Weekdays
    £25 per hour - Weekends

  • We are currently taking Direct Payment Service users

Acer Healthcare Solihull and Birmingham Reviews (16)

9.9

Acer Healthcare Solihull and Birmingham has a Review Score of 9.9 (9.948) out of 10, based on 16 reviews in the last 2 years. Over all time Acer Healthcare Solihull and Birmingham has 16 reviews.

Overall Experience

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Review from Z P (Daughter of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good with the care, Mom is happy and content.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review Ziby. It's much appreciated.


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Review from B S (Wife of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they had my needs in mind as well as my husband's.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the excellent review. It's much appreciated.


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Review from Patricia U (Wife of Client) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable company. Easy to contact. Professional carers, always cheerful.
Always check with me before they leave to see if I need any further help.

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Review from Karen C (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom was a client of Acer, she was 87 and housebound, with oxygen 24/7 due to her poor breathing and was physically frail. Acer has been wonderful, polite and friendly, on time for the 12 months we used them and gave my mom something to look forward to, looking after mom in the mornings, lunchtime
and evenings to make her life more manageable, always chatting and friendly. Always helpful and nothing was too much trouble. They always did what was asked and more if necessary.
A carer found Mom on the morning she passed and she could not have done any more than she did, she was amazing and I will always be very thankful to her, she stayed with the family long after her shift had ended and was very professional but warm at the same time.
I would recommend Acer to anyone with a care need.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

It was a great pleasure and honour to look after your mum. We all do really miss her; it was lovely working with you. Many thanks for the fantastic review and the staff and the team would love to see this. It's highly appreciated.


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Review from Patricia R (Daughter of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received has been wonderful, so kind, caring and always putting Mum's needs first. They have on a few occasions asked if I minded them handling Mum where necessary. Your carers are definitely first-class. My thanks go out to all of you.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Hi Patricia, many thanks for a great review, It's highly appreciated. It's a pleasure to look after your mum always. Our staff would love to see this fantastic review.


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Review from M L (Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are prompt, professional and very polite. Care is excellent and personalised to my needs. Management is excellent, stepping in when needed. Any changes to my care plan are implemented quickly. Sensitive to my needs etc.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for a fantastic review; highly appreciated.


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Review from Robert H (Husband of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the service we have been receiving. The standard of care and timekeeping is beyond our expectations. They are polite friendly and cannot be more helpful. My wife recently had an emergency requiring a bed change between visits, a quick call to the office and we were visited
within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the 5-star review deserves the best. Your positive feedback made our day. We look forward to giving more outstanding service. Many thanks again.


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Review from A B (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and accommodating. Really kind when caring for my mum who is highly dependent on their help. Always leave the house in an immaculate condition. Pay close attention to detail and are really conscientious.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. Its a pleasure to look after your mum.


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Review from Penny R (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They came to the house and explained all of their service before and then left us to make a decision.
My mum has daily care they help to dress and do her breakfast.
They also give her a shower if she wants one.
They are very attentive and always ask Mum what she needs they are clean and smart.
Mum
was very wary of people going into the house but took to them straight away.
There help has made my life easier and gives me time with my family.
I would recommend them.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

That's a great review. Lovely to hear these. Many thanks for giving such a fantastic review.


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Review from Carl K (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service provided. Work hard and treat my mother with care, keeping the accommodation clean and picking up her prescription when needed. Trust is a big thing for me and I feel I can trust them to look after my mother which gives me peace of mind.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

That's lovely to feedback; its a pleasure to look after your mum. That's a great review. Will share it with staff; they will be really pleased to hear that.


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Review from P K (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had very bad experiences with different agencies previously. Ever since I have used Acer health care I feel so happy. Management is excellent - they listen promptly and provide the best care possible. Highly trained care staff and very friendly and professional attitude.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Thanks for the lovely feedback; it's highly appreciated.


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Review from H B (Husband of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives a regular carer, she helps my wife with her daily routine, my wife has dementia her care is very high and challenging level, they have an excellent understanding of my wife's needs. She is very pleasant and accommodating and offers lots of support to my wife, she puts all the effort
into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. We are pleased to receive this.


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Review from K S (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had some real issues with carers in the past and when I was faced with having to self source I was quite overwhelmed by it all. My dad is completely bed-bound needing quite specific care so I took my time in looking for the right care. Acer Healthcare has been outstanding. They have listened
to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the fantastic review. We will share it with our office team and staff; they will be really pleased to see this. Once again; thank you so much.


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Review from Norma H (Partner of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service from our carers. We see 4 regular carers who are now getting to really understand my partner's needs.
They are pleasant and accommodating and offer advice when they notice something which needs to be dealt with.
A good start.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Thanks for the fantastic feedback; we are so grateful for your kind words and 5-star review! Very pleased.


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Review from Lisa C (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very satisfied and enjoyed being with her carers, who understood her needs. I can highly recommend this agency.

Reply from Sue Manickam, Manager at Acer Healthcare Solihull and Birmingham

Many thanks for the review. It's a pleasure to look after your mum.


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Review from Sohail K (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and a responsible management.
Moved from a different provider and they made it easy and the team knows the ins and outs of care.
Would recommend them for all. They care for my dad and he has been happy so far.

Reply from Sarika Watts, Care Manager at Acer Healthcare Solihull and Birmingham

We are really pleased to see your reviews; we are always there to look after the service user. Our team felt very happy after reading your review on us. It's highly appreciated. Many thanks


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Acer Healthcare Solihull and Birmingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Acer Healthcare Solihull and Birmingham is calculated as follows: ( (92 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acer Healthcare Solihull and Birmingham is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Acer Healthcare Solihull and Birmingham

What Type of Services does Acer Healthcare Solihull and Birmingham offer?

Acer Healthcare Solihull and Birmingham offers Home Care.

How many Carers does Acer Healthcare Solihull and Birmingham employ?

Acer Healthcare Solihull and Birmingham employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acer Healthcare Solihull and Birmingham to verify any information. View our terms and conditions. Acer Healthcare Solihull and Birmingham has an Enhanced Service – more info.