Other Home Care Providers you may be interested in:
Customized Community Support Ltd has a Review Score of 6.5 (6.500) out of 10, based on 4 reviews in the last 2 years. Over all time Customized Community Support Ltd has 4 reviews.
Review from Gul N (Friend of Client) published on 10 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aaliyah Khan, Registered Manager at Customized Community Support Ltd
Thank you so much for your kind words. The carers enjoy taking care of this client. Our company thrives to ensure high standard of care is delivered.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D B (Nephew of Client) published on 12 February 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Aaliyah Khan, Registered Manager at Customized Community Support Ltd
Hello and thank you for your review about the company regarding the aforementioned service user. Customized Community Support Ltd always strive to provide high-quality care for service users. We pride ourselves in providing person centred care to each of our clients, however, on occasions, calls can be altered within a half an hour time frame due to various different reasons which are embedded within our terms and conditions. In these instances, medication times are always considered and the correct allocated amount of time between doses is adhered to. Additionally, for service users where only specific carers are requested but can’t always be supplied due to other requirements, family members and Next of Kins have been asked to step in (as stipulated in the contingency section of their individual care plans) to reduce any disruption to the client’s routine and to promote a sense of familiarity and comfort for them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L A (Daughter of Client) published on 1 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S M (Friend of Client) published on 23 January 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Aaliyah Khan, Registered Manager at Customized Community Support Ltd
Hello and thank you for your review.
Customized Community Support Ltd always strives to provide high-quality care for service users including utilising feedback and constructive criticism to improve our services. However, in response to some of the above comments, we would like to take this opportunity to inform you that all staff regularly partake in training in the mandatory areas of care and support. New staff to the service are trained by our experienced team leaders and are supervised on care calls until their inductions have been completed and signed off by the registered manager. As requested by law, vetting and reference checks are conducted for every staff member to ensure the safety of our clients and the professionalism of the company. Concerning PPE, we instruct our staff to alert when stocks need replenishing as we do not want our service user's homes to be crowded with items of a clinical/institutionalised nature to help promote positivity and well-being.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 6.5 (6.500) out of 10 for Customized Community Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.000 for Customized Community Support Ltd is calculated as follows: ( (12 Excellents x 5) + (12 Very Poors x 1) ) ÷ 24 Ratings = 3
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Customized Community Support Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Customized Community Support Ltd to verify any information. View our terms and conditions. Customized Community Support Ltd has a Basic Service – more info.
