DCC Domiciliary Care Company Reviews (1)
DCC Domiciliary Care Company has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time DCC Domiciliary Care Company has 1 review.
Review from Chantahe D (Daughter of Client) published on 17 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The family are always kept very well informed of every development and change in my mother's needs, the carers keep me updated day to day with how she’s doing.
As a family we are all very grateful to the manager and care staff for all their efforts and hard work they put into Mum every day, to make sure she is happy, safe and all of her needs are met, we cannot thank them enough.
Thank you, DCC for everything you do and all your hard work and efforts.
Reply from Geoffrey Torr, Manager at DCC Domiciliary Care Company
Dear Chantahe, thank you so much for taking the time to share your heartfelt review of your mother's care. We are delighted to hear that both our management and carers have provided excellent person-centred care, ensuring your mother is always treated with dignity and respect.
Our dedicated staff members are passionate about their work and it brings us immense joy to know that they have gone above and beyond to meet all your mother's care needs. They genuinely care about the well-being of your mother and strive to create a comfortable and nurturing environment for her.
We understand the importance of keeping family members informed about their loved one's condition and progress. It is wonderful to hear that our carers have kept you well-updated on a daily basis. We believe that open communication and transparency are vital in ensuring peace of mind for families and we are glad to know that we have been able to provide that for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for DCC Domiciliary Care Company is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for DCC Domiciliary Care Company is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for DCC Domiciliary Care Company is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.