E2E Homecare Ltd

The Axis Building, Maingate, Kingsway North, Team Valley Est, Gateshead NE11 0NQ
Submit a Review
9.9 11 Reviews
  • E2E Homecare Ltd, Gateshead
Welcome to E2E Homecare Ltd

At E2E Homecare Ltd, the team believe that everyone deserves the opportunity to live life to the fullest, even in the comfort of their own homes. As a premier provider of domiciliary care, live-in care and supported living services in the North East of England, they are dedicated to helping individuals achieve their utmost independence while maintaining the familiarity and security of their own living spaces.

Mission

E2E Homecare Ltd's mission is simple yet profound: to empower individuals to live as independently as possible at home. The team understand that each person has unique needs, preferences, and aspirations, and they tailor their support services accordingly. Whether it's assistance with daily tasks, personal care, or specialised support for specific challenges, the compassionate and highly trained team is here to provide the utmost care and respect.

Commitment

With a deep commitment to promoting dignity, choice, and autonomy, the team strive to create a supportive environment where individuals can thrive and lead fulfilling lives on their own terms. The comprehensive range of services is designed to adapt to the evolving needs of clients, ensuring that they receive the right level of support at every stage of their journey.

Services

Domiciliary Care: Personalised care in the comfort of your home, including help with daily tasks, personal care, and companionship.
Live-in Care: 24/7 care provided by a dedicated caregiver who lives with you in your home, offering continuous support and companionship.
Supported Living: Tailored support to help individuals live independently, with assistance in managing day-to-day activities and achieving personal goals.
Specialised Support: Expertise in providing care for individuals with specific needs, such as those living with dementia, physical disabilities, or other complex conditions.

Show E2E Homecare Ltd on the Map

Care Provided by E2E Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • E2E Homecare Ltd
  • Person in charge
  • Lynette Tendai (Manager)

Funding & Fees Guide for E2E Homecare Ltd

  • Prices

  • £21.00 per hour for LA funded clients.
    £24.00 per hour for Private clients.

  • We have separate fee charges for rural locations. Please contact us for more information.

E2E Homecare Ltd Reviews (11)

9.9

E2E Homecare Ltd has a Review Score of 9.9 (9.905) out of 10, based on 11 reviews in the last 2 years. Over all time E2E Homecare Ltd has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
1
1
11
0

Review from Les S (Son-in-law of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found working with E2E's carers a fantastic experience. We had many carers and I couldn't fault any one of them. Some have become friends who we will continue to keep in touch with after this journey. I would like to give a special mention to the 3 carers who have been exceptional. E2E should
be very proud to have these carers working for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina A (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very good, always come in with a smile. they are punctual, always around the same time, if a problem they phone, only once this has happened. They just get on and do the usual jobs, but always ask if there's anything to do, very happy with them and the way they do things.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Thank you for your kind review! Dear Christina A, Thank you so much for taking the time to share your experience with E2E Homecare Ltd. We are thrilled to hear that our carers have made a positive impact on your daily life. Your feedback is incredibly valuable to us. We are especially pleased to know that our carers have been punctual, cheerful, and proactive in their duties. It's our priority to ensure that our clients feel supported and cared for, and your words affirm that we are achieving this goal. We are committed to maintaining and even exceeding the level of care you've described, and we appreciate your acknowledgement of the dedication and professionalism of our team. If there is ever anything more we can do to assist you, please do not hesitate to let us know. Thank you once again for your kind words and for trusting E2E Homecare Ltd with your care .Best regards, Service Director & Registered Manager, E2E Homecare Ltd.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martyn T (Son of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the E2E. We are very happy with all aspects of the work they carry out, they are professional and compassionate throughout their visit to my mother. All tasks are completed with dignity and respect. I would like to give a special mention to one member of staff, in particular,
who always goes above and beyond her duties. She is very respectful and professional. My mother gets on very well with her and finds her very comforting and caring.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Thank you for your wonderful review! Thank you so much for your kind review of E2E Homecare Ltd. We are thrilled to hear that you are very happy with the service we provide and that our team has been professional and compassionate during their visits to your mother. We are especially pleased to hear that all tasks are completed with dignity and respect, which is a cornerstone of our care philosophy. Your special mention of our staff member who goes above and beyond is greatly appreciated. It's heartwarming to know that she has made a positive impact and formed a comforting and caring relationship with your mother. We will ensure that your commendation is passed on to her, as it will certainly encourage and motivate her and the entire team to continue delivering the highest standard of care. Thank you once again for your generous words and for trusting E2E Homecare Ltd with your mother's care. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E2E Homecare was able to step in quickly to support my elderly mother when she needed help to ensure her safety and enable her to stay in her own home. Communication and support from the carers and the care manager have been excellent. The daily notes on the app are also very useful. We very quickly
developed confidence in the valuable service they provide.

Reply from Lyn Chibwe, Service Director & Registered Manager at E2E Homecare Ltd

Heartfelt thanks for your wonderful review! Thank you so much for sharing your positive experience with E2E Homecare Ltd. We are delighted to hear that we could swiftly step in to support your elderly mother and help her stay safe and comfortable in her own home. It's heartening to know that our communication, support from our carers, and the care provided by our manager have met your expectations. We're also glad to hear that you find the daily notes on the app useful, as we strive to ensure transparency and keep families informed. Building trust and confidence with our clients is a top priority for us, and your feedback reaffirms that we are on the right path. If there is anything more we can do to continue providing excellent service, please don't hesitate to reach out. Thank you once again for your kind words and for entrusting E2E Homecare Ltd with your mother's care. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard S (Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company I could not recommend highly enough.
The care staff are very caring in nature, friendly personalities, patient. Nothing seems to be too much for the staff, this is my interpretation of E2E homecare and its care staff and management hence my full score for them.

Reply from Lyn Chibwe, Service Director & Registered Manager at E2E Homecare Ltd

Thank you for your glowing review! Thank you so much for your outstanding review of E2E Homecare Ltd. We are truly grateful for your kind words and high recommendation. It is wonderful to hear that you find our care staff to be caring, friendly, and patient. Your feedback that nothing is too much trouble for our team speaks volumes about their dedication and commitment. We are delighted that your experience with our care staff and management has been so positive, and we greatly appreciate your full score. Your encouragement and support mean a lot to us, and we are committed to continuing to provide the excellent care you have come to expect. Thank you once again for your generous review and for trusting E2E Homecare Ltd with your care needs. Best regards, Service Director & Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire S (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from the carer is excellent. She is very efficient, caring, punctual and polite. Nothing is a trouble to her. She goes above and beyond to make sure Mam is well looked after. And at the end of the day, she always has a big smile on her face.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Heartfelt thanks for your kind review! Thank you for your wonderful review of E2E Homecare Ltd. We are delighted to hear that you find the service provided by our carer to be excellent. Your comments about her efficiency, caring nature, punctuality, and politeness mean a lot to us. It's heartening to know that she goes above and beyond to ensure your Mam is well looked after and that her cheerful demeanor brightens your days. We will make sure to pass on your kind words to her, as they are sure to motivate and inspire her and the rest of our team to continue delivering exceptional care. Thank you once again for your kind feedback and for entrusting E2E Homecare Ltd with your Mam's care. Best regards, Service Director & Registered Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, really personable carers and great comms from the director. We have been really pleased with the care provided for my mother-in-law by this care company. The carers are so caring and personable and the company seems to have a really great culture. Can see that a nurse and social worker
of 15 years is behind the wheel. Our experience in this market, having experienced a number of different providers, is that it is a challenge to provide good staff and good care but this company seem really excellent. The carers seem to be not only good at the practical side of caring, but just as importantly the people side which is just as important and was lacking from a previous care company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E2E has provided morning care for my mum since November 2023. I found communication with management clear, helpful and efficient. The carers are very kind, pleasant and approachable. They have been punctual, but if there is an issue we have been informed. It is usually the same carers, which have provided
the opportunity to get to know my mum and her needs. In January it was necessary to increase care to include lunchtime. I am informed after each call (via app) of what care has been provided and what tasks have been carried out. It is reassuring to know I can rely on the care provided and that I am able to discuss any issues.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Heartfelt Thanks for your kind words dear. Thank you so much for your thoughtful and detailed review of E2E Homecare Ltd. It means a lot to us to hear that you found communication with our management team clear, helpful, and efficient. We are grateful that our carers were kind, pleasant, and approachable, and that their punctuality and reliability met your expectations. We understand how important consistency is in care, and we are glad that having the same carers helped them to understand your mum's needs better. We are also pleased to know that the app updates provided you with peace of mind regarding the care and tasks carried out. Thank you for trusting E2E Homecare Ltd with your mum's care and we would also like to take this opportunity to pass on our condolences. We express our heartfelt condolences and gratitude and please know that we are here to support you if you need anything further. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a very extremely poorly lady who needed a lot of care. The care that was given by E2E was good. Made her feel at ease, were reliable, they were professional at all times in their duties. Respectful which is very important.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Thank you so much for your thoughtful review of E2E Homecare Ltd. We are grateful to hear that the care we provided for your mother brought her comfort and ease during such a challenging time. Your recognition of our team's reliability, professionalism, and respect means a great deal to us, as these are values we strive to uphold in all our duties. May your mother continue to rest in peace. If there is anything more we can do to support you, please do not hesitate to reach out. With sincere gratitude.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Son of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to express my sincere appreciation for the exceptional care that my mother has been receiving from E2E Homecare services. As a family, we are truly grateful for the wonderful support and assistance provided by your team.
The carers from E2E Homecare have consistently demonstrated
a level of compassion, professionalism, and dedication that has exceeded our expectations. They treat my mother with the utmost respect and dignity, which has brought immense comfort to both her and our family.
One aspect that we particularly appreciate is the continuity of care provided by E2E Homecare. It's evident that your organisation prioritises consistency by maintaining regular carers for my mother. This has greatly contributed to her sense of security and well-being.
Your team's commitment to delivering high-quality care has made a significant difference in my mother's life, and we are truly grateful for all that you do.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Thank you so much for your heartfelt and appreciative review of E2E Homecare Ltd. We are deeply touched by your kind words and are thrilled to hear about the positive impact our care has had on your mother and your family. We strive to provide exceptional care, and it means the world to us that our carers have demonstrated the compassion, professionalism, and dedication that you describe. Treating your mother with respect and dignity is at the core of our values, and we are glad to have brought comfort to her and your family. We are especially pleased to know that our continuity of care has contributed to your mother's sense of security and well-being. Maintaining regular carers for your mother is something we prioritise to ensure a consistent and trusting relationship. Thank you for entrusting E2E Homecare Ltd with your mother's care. With sincere gratitude.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The E2E carers are consistently sympathetic to my several disabilities and are always willing to vary their tasks in accordance with my changing needs. This includes washing the breakfast and supper dishes and disposing of food waste into the refuse bin and recyclable waste into the correct bin. They
also make the bed every morning, empty and sterilise the urine bottle and dispose of soiled incontinence pads. One designated carer puts me into the walk-in shower on two nights per week and ensures that I am safe during the process. This is followed by the application of an anti-itch ointment to address an ongoing dry scaly skin problem.
An additional service involves lifting high up and/or heavy objects which I am unable to deal with.

Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd

Thank you so much for taking the time to provide such a detailed and positive review of E2E Homecare Ltd. We are delighted to hear about your satisfaction with the care and support you receive from our team. We are also pleased to hear that our designated carer ensures your safety during your walk-in showers and attends to your skin care needs. Your kind words affirm that our efforts to deliver compassionate and adaptable care are making a positive impact. We will continue to strive for excellence in meeting your needs. Please know that we are always at your disposal if you need us to do anything else for you. Thank you once again for your heartfelt review and for entrusting E2E Homecare Ltd with your care. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for E2E Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for E2E Homecare Ltd is calculated as follows: ( (58 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 63 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for E2E Homecare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Lyn

Lyn Tendai

Job Title: Service Director & Registered Manager

Joined: 2023

Lyn brings over 18 years of invaluable experience as both a learning disability nurse and a social worker. Her extensive career includes working with local authorities across Cumbria, Durham, Sunderland, North Yorkshire, and Bradford, where she has honed her skills and deepened her expertise in the field. Additionally, Lyn is a qualified Best Interests Assessor, further enhancing her ability to support individuals with complex needs.


Since the founding of E2E Homecare, Lyn has applied her vast knowledge and experience to lead the company with excellence. Her dedication and proficiency have been instrumental in establishing and maintaining high standards of service within the Domiciliary and Live-In-Care sector, ensuring that E2E Homecare delivers exceptional care to all its clients.


Lois

Lois Mandofa

Job Title: Acting Quality Assurance Manager

Joined: 2024

Lois Mandofa is the Acting Quality Assurance Lead at E2E Homecare Ltd, where she has risen through the ranks thanks to her exceptional knowledge, passion, and unwavering dedication. Known for her keen attention to detail and commitment to excellence, Lois plays a pivotal role in maintaining and enhancing the quality of care that E2E Homecare provides. Her journey within the organisation showcases her hard work and dedication to ensuring that every client receives the highest standard of support and care. Lois’s leadership and commitment continue to be invaluable assets to the E2E Homecare team.


Frequently Asked Questions about E2E Homecare Ltd

What Type of Services does E2E Homecare Ltd offer?

E2E Homecare Ltd offers Home Care.

How many Carers does E2E Homecare Ltd employ?

E2E Homecare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact E2E Homecare Ltd to verify any information. View our terms and conditions. E2E Homecare Ltd has a Platinum Service – more info.