Eclectic Care Maidstone

Suite FB9 B, Old Library, St Faiths Street, Maidstone ME14 1LH
Submit a Review
9.6 8 Reviews
  • Eclectic Care Maidstone, Maidstone
Eclectic Care provides a comprehensive range of personal and practical care services to adults residing in their homes. The team strives to offer excellent community-based care thereby ensuring safety and enabling people to continue enjoying their independence in the comfort of their homes.

Eclectic Care is focused on independence, dignity, and choice, with a person-centred approach. The team focuses on providing optimal quality care to promote people's welfare and well-being

Values
To listen, and ensure the team works within the Mental Capacity Act (2005) principles.
To respect people’s rights - Human Rights Act (1998).
To deliver and provide high quality care.
To empower and promote people's freedom and choice.
To work together with people, their families and advocates.
To be supportive and ensure people can reach their full potential.

Aims and Objectives
Providing person-centred support to meet each person’s individual support needs.
To empower, assist with activities of daily living skills, skills acquisition to enable people to lead a meaningful and independent a life as much as possible.
To provide services which are culturally sensitive and diverse.
To provide a service that takes into account the client’s preferences, wishes, personal circumstances and individual abilities.
To provide support of the highest quality.
To support people to make informed choices regarding their lives.
To deliver safe, caring, responsive and high quality care.

Staffing
Staff are caring, friendly, reliable and compassionate. Staff undergo rigorous checks, including extensive references and Enhanced DBS, to ensure the highest staff standards.

Staff performance is evaluated to safeguard and promote service users' health and welfare. Staff pay an active listening ear to people, promoting good communication and relationships. Eclectic Care strives to ensure and maintain people’s confidentiality and privacy.

Show Eclectic Care Maidstone on the Map

Care Provided by Eclectic Care Maidstone

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Eglin Madivani (Registered Manager)

Funding & Fees Guide for Eclectic Care Maidstone

  • Prices

  • Domiciliary Care: £25.50/hour to £30.50/hour
    Bank Holiday rates vary.


    Live-in-care:
    Single person: from £1,365.00/week
    Couple: from £1,960.00/week

  • Fees are based on the level of care a person requires.
    An assessment of the person's care needs is completed to ensure the care package put in place meets the person's identified needs in a safe and timely manner.


    Domiciliary Care Services.
    We offer competitive rates.
    We offer so much more than help with routine chores. Carers provide companionship at home or on trips, even if it is food shopping or days out. They are friendly, efficient, and professional and provide fun and encouragement. Seeing a kind and familiar face is so important for everyone receiving care.


    Live-in-Care
    Fees:
    Because live-in care is always tailored to a person’s specific needs, the costs can be very different. The final price for your live-in care will be confirmed once our care manager has visited you in person to assess your care and support needs fully.


    OUR LIVE-IN CARE OPTIONS:
    •   Standard live-in care (for individuals or couples)
    •   Advanced live-in care (for individuals or couples with complex needs)
    •   Night Support
    •   Live-in-care can also be provided in the Short Term: where urgent care is required for a short period OR Long-Term, depending on your situation.

Eclectic Care Maidstone Reviews (8)

9.6

Eclectic Care Maidstone has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time Eclectic Care Maidstone has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
0
3
8
0

Review from Gail M (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my elderly mother had spent weeks in hospital we needed some extra help when she returned home. We have been using the excellent service of Eclectic Care since May. Each lady who has visited us has always been cheerful, caring and efficient. I would not hesitate to recommend them to anyone.

Reply from Eglin Eglin, Registered Manager at Eclectic Care Maidstone

Thank you, I really appreciate you taking the time to express that. We will continue to provide high quality care for your loved one.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ken D (Husband of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both ladies attending to my wife have been very attentive to her needs. Both are easy to talk to and they make my wife feel completely at ease. Given her complex needs that has been particularly helpful at a difficult time.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

Thank you for your positive feedback. We value your experience as we strive to improve and deliver optimal care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill G (Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent cleaning from a kind and friendly worker. I have had other cleaners before and sometimes these have proved very much less than satisfactory. It is such a relief to have somebody who is professional and works for an organisation which is also professional. I don't have to worry anymore.

Reply from Eglin Eglin, Registered Manager at Eclectic Care Maidstone

Thank you for taking the time to leave us a review. We appreciate your feedback and are thrilled to hear that you are pleased with our support services. Your satisfaction is our top priority, and we look forward to continue working with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eclectic Care stepped in at short notice to provide daily homecare for my mother and her partner following an accident. Over the last weeks, they have been professional, kind and compassionate. The service has been very reliable and has been an important stabiliser for the family at a challenging time.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

Thank you for taking the time to leave us a review. It is much appreciated. We are happy to know that your mother and partner are satisfied with the care they are receiving.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Husband of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great service, very satisfied with the service provided, friendly, professional and reliable at a reasonable price. Would highly recommend. The manager and her team are very personable and provide great care.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

Thank you for your kind words and for taking the time to write a review. We value your positive review and will strive to continue providing high-quality care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently become a client of this company after a long battle trying to find a personal assistant. I am more than happy with my new personal assistant through this service. They are reliable, responsible, and professional, as well as showing care and compassion for my needs and personal requirements.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

Thank you for your feedback, and we are glad to know that you are happy with the support we are providing you. We wish you the very best, and we will endeavour to continue providing the high-quality of care you so much deserve.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N M (Relative of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and hard-working staff who go the extra mile to make sure that their clients are happy. I am happy with the care that is being provided to my Aunt. She is always smiling and always looks smart. My aunt looks so much better than she was a few months ago. Thanks to Eclectic.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

Thank you so much for the very positive feedback. Great to hear that we deliver high-quality care. Kind regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bebe T (Friend of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly, cheerful and willing to help. My friend felt relaxed when they were around and was happy they tried their best to make her comfortable. They respected my friend's wishes and independence. Definitely recommend to anyone who needs care.

Reply from Eglin Madivani, Registered Manager at Eclectic Care Maidstone

I would like to take this opportunity to thank you for such very positive feedback. It is important and great to hear that you are happy with our support. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Eclectic Care Maidstone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Eclectic Care Maidstone is calculated as follows: ( (39 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eclectic Care Maidstone is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Eglin

Eglin Madivani

Job Title: Registered Manager

Joined: 2022

Hello, my name is Eglin Madivani and I am the Registered Manager at Eclectic Care. Having worked in the Adult Social Care sector for the past 18 years, I have found it immensely rewarding contributing positively to people's lives. Currently, I lead a very successful team made up of 21 diligent carers who are all friendly and approachable. At the core of our service delivery, each member of our team prioritises our client's safety and wellbeing when delivering amicable care and support.


Tanyaradzwa

Tanyaradzwa Sibanda

Job Title: Deputy Manager

Joined: 2022

Hello, my name is Tanyaradzwa but you may call me 'Tan' for short. The role that I occupy here at Eclectic Care is that of a Deputy Manager. With this position I take pride in my work in supporting our registered manager with the overall running of the company. My daily duties consist of (and not limited to) motivating staff, perform management functions, handling administrative duties and human resource tasks, such as recruiting and assessing staff performance. My desire to be an individual that aspires to make a difference in people's lives for the better is what drives me to perform at my best in this position. I am confident that such passion is reflected through not only my work but within the team as well.


Tatenda

Tatenda Madivani

Job Title: Human Resource Manager

Joined: 2022

Hello, my name is Tatenda, and I am the Human Resources Manager with a keen interest in people's adherence to Law, policies and procedures. My Bachelor of Law (LLB, International Legal Studies) is highly effective and valuable when carrying out my daily job responsibilities and advancing the success of Eclectic Care.


Frequently Asked Questions about Eclectic Care Maidstone

What Type of Services does Eclectic Care Maidstone offer?

Eclectic Care Maidstone offers Home Care.

How many Carers does Eclectic Care Maidstone employ?

Eclectic Care Maidstone employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eclectic Care Maidstone to verify any information. View our terms and conditions. Eclectic Care Maidstone has an Enhanced Service – more info.