Henath Home Care Service Reviews (2)
Henath Home Care Service has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Henath Home Care Service has 2 reviews.
Review from Julie M (Daughter of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from felicia bin izong, MANAGER at Henath Home Care Service
We are thrilled to hear that you had a positive experience with Henath Home Care Service Ltd. We are committed to providing the highest level of service and care to all our patients. It was an absolute pleasure taking care of your father, especially during his last days. Your feedback means a lot to us and we are constantly striving to improve and innovate, and your review will help us continue to do so.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephanie D (Partner of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from felicia bin izong, MANAGER at Henath Home Care Service
Thank you so much for taking the time to share your wonderful review about our care service towards your partner. Henath Home Care Service Ltd is committed to delivering exceptional service and we will continue to work hard to maintain the high standards you have come to expect from us. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Henath Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Henath Home Care Service is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Henath Home Care Service is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.