Ontime Response Healthcare Norfolk Reviews (2)
Ontime Response Healthcare Norfolk has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ontime Response Healthcare Norfolk has 2 reviews.
Review from David S (Husband of Client) published on 14 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan G (Partner of Client) published on 14 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
They are punctual, kind, considerate, friendly and respectful to both myself and my partner. They treat my partner with dignity.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Ontime Response Healthcare Norfolk is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ontime Response Healthcare Norfolk is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ontime Response Healthcare Norfolk is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.