Silver Assist Homecare

Ty'r Felin, Llangorse, Brecon LD3 7UB
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Top 20 award
10 26 Reviews
  • Silver Assist Homecare, Brecon
Silver Assist Homecare is a privately owned, family run business supporting the community of Brecon and the surrounding villages. The team care for clients over the age of 18 who have chosen to retain their independence at home with a little help.

Services can include personal care, support with medications, meal preparation, companionship, shopping and some light domestic assistance. Silver Assist knows that every day is different and so are the needs of clients, to that end, they offer a completely bespoke service.

Reach out to a member of the team today to see how they can help you.

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Care Provided by Silver Assist Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Silver Assist Homecare
  • Person in charge
  • Samantha Denne (Registered Manager)

Funding & Fees Guide for Silver Assist Homecare

  • Prices

  • We offer a complimentary initial visit to discuss your needs, and should you wish to proceed with our services, we will complete a full assessment and introduction to our care team free of charge.


    We also offer complimentary assistance to complete Attendance Allowance requests for clients and can provide advice on funding your care.


    Our services are tailored to each client to ensure their needs are met, if you would like to discuss financing, please contact a member of the team for your personalised quote.


    We start from just 60 minutes of care. Call us to discuss your needs and pricing.

Silver Assist Homecare Reviews (26)

Total of 26, showing 1-20
10

Silver Assist Homecare has a Review Score of 10 (9.961) out of 10, based on 26 reviews in the last 2 years. Over all time Silver Assist Homecare has 26 reviews.

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Review from Helen C (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Silver Assist care. The communication is very good. Carers are efficient, friendly and caring. They are chatty and well liked by my father. They show a real interest in his well being and his life and family.
The management is approachable and effective.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thanks for your wonderful feedback, we will share it with our team. Best Wishes Sam


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Review from D O (Daughter-in-law of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the caters that attend to my mother-in-law do so with the utmost care and attention. They treat her with respect and carry out their duties efficiently and thoroughly. They are friendly and professional at all times and complete the care plans clearly.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thanks for your kind feedback, we're pleased you're happy the service! Best Wishes Sam


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Review from Laura M (Granddaughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care that is holistic and extremely well organised. I feel that the staff make the time to get to know not just the client but the family as well. We have a really supportive team around us who give my grandmother the best care. They support us in making sure she is comfortable and safe
in her own home, and most importantly allowing her to maintain her independence.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for such lovely feedback, I can't wait to share it with the team :-) Best Wishes Sam


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Review from J M (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really happy with the level of care that Mum's received since she started using Silver Assist. We are all new to receiving support from a homecare provider and I was initially unsure of how to source the right level of support and how it would help. However, the initial set-up was very simple
and Mum has a lovely support worker who helps in the kitchen and takes her out, as well as providing companionship.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for the positive feedback, I'll pass it onto mum's carer. Best Wishes.


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Review from Carl S (Son of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with Silver Assist.
From beginning to end Sam and the team have been outstanding, we feel so lucky to have found them.
Assessing my mother/father's needs was conducted via an initial visit. Followed by a subsequent meet-the-carer session, which then led to a very comfortable
transition to regular carer visits. The whole process was very simple and communicative.
We now have regular carer visits and this is working absolutely perfectly for us. Thank you to the manager and the team.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you so much for your lovely review, we are delighted with your feedback. We look forward to sharing it with the team. Best Wishes.


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Review from M A (Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the service I received from Silver Assist Homecare when I had a new hip. I had a live-in assistant for a week who dressed and helped me with all my needs. She cooked delicious meals for the two of us and lived as part of my family becoming good friends.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your positive review, I will share you kind words with your carer. Best Wishes.


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Review from D J (Husband of Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I being new to home care have found Silver Assist excellent in their help. Setting up the assistance for my wife, form filling what can be a nightmare and in fact all aspects of help.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you so much for your positive review. We are delighted with your feedback and will share it with our staff team! Best wishes.


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Review from Catherine S (Client) assisted by family/friend published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To begin with, I was a bit embarrassed because I had not had care before. I soon got used to my carer who put me at ease. It is lovely to feel clean and refreshed. I feel supported and reassured so now I am able to stand holding onto the handrails in my bathroom. I could not use my bathroom before because
I could not stand even to use the toilet.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your lovely review. We'll be sure to let your regular carer know what a good job she is doing! Best wishes.


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Review from Gareth D (Son of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first introduction meeting, Silver Assist listened to everything that we had to share about Dad. Once the care plan was in place, the first month there was a lot of communication, and this communication has continued to a high level since the start date. All staff and management are very conscientious
and both parties we feel very well for the needs of Dad as a priority.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Gareth, We are so pleased you are happy with our service and look forward to sharing your kind words with our staff! Kind Regards.


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Review from Helen C (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Silver Assist has been outstanding in every respect from management advice to the very personal care given to my father.
The personnel go over and above to ensure the best possible outcomes for their clients. This includes those they care for and the support given to family members.
Communication between the company and the client is exceptional. Even with a couple of months, it felt like an extended family where my father was listened to and valued.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Helen, thank you so much for your lovely review, we're delighted to hear you are so happy!


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Review from Catherine K (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers at Silver Assist to be professional, caring, and friendly. I would say they go beyond what is expected of them and provide a very personal service. They have been visiting my Mother for quite a few months now and the more they get to know her they provide those little touches
with things they know she likes. She enjoys their company and likes all of them.
The manager and all of the staff are very accommodating.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your lovely review, I'll share your kind words with the team. Diolch!


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Review from Barbara W (Wife of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite only being involved with Silver Assist for just over a month, all those associated with the company whom we have met, have made us feel very welcome into a new family. As we try to settle into a new lifestyle and routine, the care company manager could not have done more to ease this process,
taking over items of admin, advising and ordering items to make life more comfortable and convenient for my husband and also guiding me to access organisations that may offer various forms of help. Every carer who has visited us has been very polite, showing a genuine respectful interest in caring. They chat with a sense of humour and my husband reacts positively with a smile.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Barbara, thank you so much for your kind words. We are so pleased to have you and your husband aboard. We're delighted to hear you've had such a positive experience with our service and we hope we can continue to meet your expectations moving forward. Best Wishes.


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Review from Eryl M (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Assist is a very good company. My carer is a very good companion and we have loads of fun. I always look forward to seeing her, she brightens up my day. We always have a good laugh and I like the things we do like going out for walks amongst other things.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Eryl, Thank you for your lovely review, I look forward to sharing your kind words with your carer. Best Wishes.


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Review from Alison O (Niece of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Assist has enabled my aunt to return to her own home after a fall which broke her hip. The team of carers that look after her provide daily assistance and companionship. They are professional, punctual and caring. The same team visit my aunt 3 times a day so the continuity is excellent. My aunt
feels looked after but still has her independence and this has allowed her to stay in her own home. The help with medical appointments is really useful as I live so far away. Every visit is logged on the app and communication with me is excellent. I highly recommend Silver Assist.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Alison, thank you so much for your kind words. We can't wait to share your feedback with the team. Best Wishes.


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Review from K T (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had carers from Silver Assist for over six months now, initially just a few hours a week, but this has increased to daily assistance as her needs have become more complex. Staff are incredibly professional but also warm, friendly, so patient and kind. It’s very reassuring that, although my
mum is the client, they also advocate for my dad who is Mum’s full time carer in his mid-seventies.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your wonderful feedback, I look forward to sharing your kind words with our staff! Best Wishes.


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Review from Annette T (Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be professional in their caring attitude and any other duties that they carry out.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Annette, Thank you for your lovely feedback, we can't wait to share it with our carers. Best Wishes.


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Review from Paul C (Son of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have dementia but want to keep their independence. They are very private and have declined having carers for several years. The registered manager came and did an excellent, thorough initial assessment and filled them with confidence. She quickly and accurately picked up on their care needs
and on what was important to them i.e. being able to go out at all times with their dog! She then introduced her two carers to them with two further visits. They have two different carers coming for two hours twice per week. Both carers are lovely, chatty and treat them with respect and listen to what they want to do. Both carers drive, so Mum and Dad love going out with them, and are dog friendly. In all initial meetings and the subsequent care visits, the registered manager and her team have been punctual and professional. They are all approachable, kind and patient. Communication is great via an app, email or phone. They have excellent safeguarding policies and the carers are clearly well trained. I really recommend them.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Paul, Thank you so much for your kind words, we are delighted with your feedback and look forward to sharing it with our team. Best Wishes.


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Review from Stephen M (Son of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who was 90 years old this year and who lives on her own in a supported living complex was finding it hard to cope on a daily basis and primarily needed help at the start of her day. Mainly with showering, washing and dressing in the morning plus help with breakfast. We decided to get some carers
in to help Mum and we had a recommendation from my mum's brother who was already using Silver Assist Homecare. We arranged to meet the manager of the care company and one of the carers that would be coming to Mum, they could check on the facilities in my mum's room and meet my Mum plus discuss with us our requirements. We set up initially 2 evenings per week for a shower after a few visits we reviewed things with the manager and decided to move the visits to each weekday morning this has now been running for about 2 weeks and we are very happy with the service provided and my Mum is delighted, we can see an improvement in her health and well being.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Stephen,
Thank you for taking the time to share your experience. We're delighted that Mum is doing well, she's a pleasure to visit.
Best Wishes.


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Review from P W (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, well-organised, very professional service. Staff friendly, energetic, caring and well-groomed.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for such a positive review, we can't wait to share your feedback with our staff!


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Review from J P (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by acquiring of my background and previous life details. I was matched up with the best carer. All kind, differential and extremely calm and efficient. Would recommend with pleasure to anybody.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Such kind words, thank you for taking the time to review our service!


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Silver Assist Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Silver Assist Homecare is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silver Assist Homecare is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Meet the Team (1)

Samantha

Samantha Evans

Job Title: Managing Director / Registered Manager

Joined: 2023

Hi, my name is Sam and I started Silver Assist back in 2023 because we recognised there was little to no care available to people living in rural communities, and we believe everyone should have the choice to retain their independence and quality of life in their own home.


I started my career in care 16 years ago and haven't looked back since! Silver Assist was built on a foundation of compassion, professionalism and transparency and this remains one of our priorities as we continue to grow.


We were delighted to be recognised by homecare.co.uk as one of the top care providers in Wales for 2024 and receive an "Outstanding" rating by the CIW in February 2024.


Should you wish to find out more information about our service, you can call us or email us and one of our friendly team will be happy to help.


Frequently Asked Questions about Silver Assist Homecare

What Type of Services does Silver Assist Homecare offer?

Silver Assist Homecare offers Home Care.

How many Carers does Silver Assist Homecare employ?

Silver Assist Homecare employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silver Assist Homecare to verify any information. View our terms and conditions. Silver Assist Homecare has an Enhanced Service – more info.